Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Visited the Pool area and Restaurant
Avaliou em 17 de Agosto de 2021
This place has a lot of potential but is fairly managed. I visited the resort with family and friends, you pay around $6 for adults and about $3 for kids to use the pool (you pay in pesos though). The gate guys was friendly, the folks that charge the pool service also friendly. The place has a lot of parking. The pools are fairly small compared to US pools. (No big deal) However, what I really would like to communicate to Jose who I believe oversees this place/or manages this place. The restaurant/pool wait staff service is horrible. The first time I went with family because they recommend this as one of the best resorts in Jarabacoa, we waited for almost an hour for the service guy to come take our order (and this happened with a few guests). The second time it was a little better since they had seen me before but still noticed how many guests being unattended. Recommendation, to Jose who is a nice guy. The place looks nice, lacks customer service in the pool area. Not sure how the rest of the resort is but like they say 1st impressions count. Keep in mind most of the folks who go there are folks who live in the US and travel back home all year round to visit family or friends. Jose was communicative and apologized for all inconvenience.
Avaliou em 22 de Julho de 2021
When arriving I paid for two rooms and were to stay for two nights. when arriving the room had no air-conditioning, the TV didn't work, the conditions were dusty and very used. I asked for a refund of the second night and they said they would. To this day I have not received anything but lip service. I wrote another review and they said "We work to improve, thanks for visiting us! I would like the money owed to me. I would never visit this place again and would not recommend going here at all.
Avaliou em 23 de Junho de 2019
Very nice hotel, specially as the rivers cross it. If you are looking where to spend a nice vacations, fresh air, and some water activity , this is the place. River rafting is waiting along with a great staff, great environment. Great experience. LOVEDR
I liked it!
Avaliou em 25 de Março de 2019
I kept was expectations very low, but in general I liked the hotel. The view to the river, the rooms were clean, the attention of the staff were fair, one of the staff kept repeating, " I'm sorry I am new, bear with me...". The restaurant was a little expensive!
Avaliou em 31 de Dezembro de 2018
We stayed here for X'mas Eve to get away from the city. It happens to be next to a loud neighbohood so we didn't get any sleep till 3am. Since it's was a holiday we thought, oh well. But as far as the hotel the rooms are not very clean and very old fashioned. They're dark and dingy. The facilities are not in good conditions and since the property was so big it seems hard for them to keep clean. It might be ok to spend a day in the pool and river when it's hot, but definitely overpriced for what it offers. Rooms need to be updated, surroundings cleaned or price dropped.