Holiday Inn Express Hotel & Suites Kalamazoo, an IHG Hotel
Mais detalhes
Fique mais perto de ganhar 1 diária grátis com esta reserva!
Saber mais1
Quarto standard
Máx. 2 adultos e 1 criança
2
Quarto standard, 1 cama Queen, acessível (Roll-In Shower)
Máx. 2 adultos e 1 criança
3
Quarto standard, 1 cama Queen, acessível (Mobility)
Máx. 4 adultos e 3 crianças
2
Quarto standard, 1 cama Queen, acessível (MOBILITY)
Máx. 4 adultos e 3 crianças
3
Quarto standard, 2 camas Queen
Máx. 4 adultos e 3 crianças
4
Suíte, 1 cama King
Máx. 4 adultos e 3 crianças
3
Quarto standard, 1 cama King (LEISURE)
Máx. 2 adultos e 1 criança
3
Suíte, 1 cama Queen
Máx. 4 adultos e 3 crianças
4
Suíte, 2 camas Queen
Máx. 6 adultos e 5 crianças
Informações do estabelecimento
Saída até: 11:00
3630 E Cork St - Kalamazoo, Michigan - Estados Unidos - 49001
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
TripAdvisor
Pontuação dos viajantes
Excelente
98
Muito Bom
71
Bom
37
Razoável
20
Ruim
15
Perfil dos viajantes
Negócios
74
Romântica
45
Viagem a sós
11
Família
70
Viagem com amigos
15
Resumo das pontuações
Atendimento
Custo-benefício
Limpeza
Localização
Qualidade do sono
Quartos
Highly Recommended for Outstanding Customer Service, Convenient Location, Tasty Breakfast!
Avaliou em 20 de novembro de 2022
Excellent customer service! Very clean room! Amazing breakfast with many great choices! Comfy bed and pillows! Quiet. Conveniently located to hospital, which is why we were there. Staff was very accommodating to our needs. Housekeeping staff was very thorough and accommodating in providing more towels, soaps, shampoo, etc. 24/7coffee was provided in lobby and Keurig in room. Very pleasant experience!
Tami S
Not up to Holiday Inn Express standards.
Avaliou em 25 de outubro de 2022
Not up to HI Express standards. Skid marks on toilet bowl, welcoming me to the room. Shower head randomly sprays water around bathroom, loose toilet seat, hard bed, spider webs in closet. Bathroom had no bath fan and poor lighting. Staff was very friendly and I liked the larger fridge. I’ve stayed at most west Michigan Holiday Inn Express and this one is the worst of the group.
Andy M
Stay someplace else if at all possible!!!
Avaliou em 14 de agosto de 2022
We've been coming to the area for an annual event for years. Got tired of staying at the old, beat up hotel that shares the parking lot, so we decided to stay here this time. Just as bad. We booked a king suite and upon getting to the room, we found 2 queens. Went back to get the right room, and was told there were no other rooms. Ended up getting Christine (the manager) who tried a bait & switch. First she told us there were no king rooms, but could "upgrade" us to a king suite for an additional fee. Then, when I showed her the confirmation that I paid for a king suite, she had one. Amazing! However, what I had to do to get the room I actually booked and paid for was horrible. But wait, there's more! We get to the room and it was dark and dingy with old, worn furniture. There was only one bar of soap in the bathroom and no soap dish in the shower; the piece had broken off and was never fixed. The tub was cracked, and there was a smell in the room and around the hotel. Our friends were next door and had a similar experience. It's obvious that the owner knows there are not many places in the area and doesn't put any money in the hotel. Based on our experience with the staff, I don't think he pays them well either, because they are not accomodating and don't really care. When I first went to the desk, the agent said "we don't have any more rooms" and when I asked for the manager, she just pointed to a woman (not Christine) in the lobby and said something like "there she is". We've do a significant amount of travel (over 50 nights this year so far) and this is the worst Holiday Inn we've ever stayed in. Find another hotel in the area, even if it means you need to drive.
Stu C
Don't stay here!!!!
Avaliou em 7 de abril de 2022
Overall cleanliness. Some maintenance- bathroom room doesn't lock, floor near tub about to fall in, slow drain. Computer in Business Center is not functional King bed for 4 adults with little solution. Only made beds , bottles still left on floor No replenished shampoo/conditioner/soap/towels Old dirty rugs Rusted out toilet Air didn’t work in first room - room that was reserved (2 queens) was not available at check-in. They “accommodated” us with a king room but due to poor condition of the pullout, we moved rooms the second day. To make things easier for the hotel to clean, we left our room before 11am and they said they’d call while we were at lunch to let us know when the new rooms was ready; by 7pm when we returned they had not called us but the room had been ready for several hours - no pullout sheets or blankets were in the room, even though they made us wait an hour to prepare it for us - the elliptical in the gym was not working; treadmill and bike need tuneups - equipment wipes were all dried out - no more in building - trash on the staircase (including cigarette butts) was swept into a pile on a step but left there for several days - overall unpleasant hotel smell - what was that?! - overall cleanliness was disappointing. Sinks not fully clean, mini fridge very dirty, hair and stains on towels, carpet not clean, etc. The managers are not helpful and refuse to provide any type of real resolution or compensation for the horrible stay for a group for 4+ nights
G5164LDalisonk
Worst Experience of my life
Avaliou em 29 de dezembro de 2021
I checked in last week for a quick 2 night stay with my son for a lacrosse tournament. I noticed that the TV and phone were broken, so I let the front desk know about this. Instead of fixing the problem, on checkout they charged me $500 for a broken TV. I disputed the charge with the front desk, but they refused to remove it. And then they charged me a day later $500 for a broken tub. I immediately called the police. I’ve never broken a tub in my life, and am not sure how to break a tub. I reported fraud to my credit card company and am currently disputing the charges. If I can steer even one person away this hotel, I feel like I’ve done my job. I made a claim with IHG, but they haven’t done a thing about it. So dissatisfied, I’ll never stay at a Holiday Inn Express again. Complete FRAUD!!!!!!
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