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Good service, good location, clean rooms
Avaliou em 11 de Outubro de 2021
We usually stay at this Best Western once or twice a year. The staff and service have always been good, and helpful with any problems we might have. I would recommend this to anyone needing to stay in the Kaufman area.
Would not return
Avaliou em 4 de Outubro de 2021
We reserved our room about 2 months in advance and just stayed at this hotel for the Canton Trade Days weekend October 1-3, 2021. We were in a double room. (No vacancy - the hotel was sold out)
*Sign on door said do not enter without a mask (covid protocol), yet the desk clerk was not wearing one.
*Once in the room, one bed frame appeared to be broken with the head tilted slightly downwards, and any movement on the bed the mattress was extremely noisy.
*The second bed mattress had about 4-5 stiff edge, but you rolled toward the center.
*No cleaning service nor fresh towels were given the second day, and no mention was made when checking in. Went to the office to get fresh towels, which were delivered and we were informed at that time that the rooms were serviced every OTHER day.
*We killed multiple mosquitoes in the room - approximately 16. (Not even joking.)
*The highway noise was heard in the room as if it were literally 10 feet away, the doors may has well been open. (Doors need to be replaced with something that helps cut down on noise.)
*Floors were vinyl plank, but scratched. If you walked barefoot or in socks, the bottoms of your feet got dirty.
Overall, we will stay somewhere more updated next time. DEFINITELY not at this hotel. Very disappointing.
Worst BW I ever stayed at
Avaliou em 26 de Setembro de 2021
Reserved handicap accessible room with King bed. Got handicap accessible room with 2 queen beds. Had to move bed out of way to operate bathroom door. Room chairs wobbly and worn out. Toilet wobbly. Had to use shoe to kill large roach. Room dimly lit. If this sounds like a $112 a night room stay here. Otherwise stay at a decent motel.
Avaliou em 10 de Agosto de 2021
This was the worst hotel I've ever stayed in. My kids were so excited about the pool, but when we got there it was absolutely disgusting. There was a thick carpet of bugs and my kids lovingly refer to it as "the beetle juice pool". I even asked for a net to clean it up a bit, but the staff couldn't find one. The filter wasn't even running.
My daughter sat down in one of the chairs and the back immediately fell out. The room wasn't entirely gross, but could have been cleaner.
At one point we needed clean towels for showers, and the person at the desk told us we needed to bring her every towel from the room, so we carried an arm full of dirty, wet towels through the parking lot to the office.
The beds didn't have comforters on them, more like just a couple of sheets. We had to go pick up blankets from the office as well.
Real Eggs, Biscuits & Gravy
Avaliou em 29 de Junho de 2021
In this overly sanitized world, it was wonderful to be served real scrambled eggs, and fresh biscuits & gravy. Staff were some of the most helpful and courteous that I have encountered in 40+ years of travel.