Very RUDE!! Would rather sleep in my vehicle than give him business.
Avaliou em 8 de Agosto de 2021
This is long, but: I was a walk-in (staying for 2 nights) and it took over 10 minutes for the gentleman to come out to check me in. Price was higher than what I was expecting based on internet price, but okay. (Decided on a cheap room so we would have a bigger budget for other stuff.) Internet said breakfast available, but there was a sign saying no breakfast served. (Not even any prepackaged stuff?)
Went to the room and from the inside I could see daylight through a large gap all the way around the door (made me wonder what bugs would be attracted by the light at night and coming in?!). I found towels that were so worn they were about the thickness of 2 bedsheets. (Ugh, but tolerable.) Hair in the bathtub. (Um, ok...it'll wash down the drain when we shower.) Went to adjust the AC and there was a huge, fist-sized hairball on the floor. That was my NOPE point. Any of these individually I would've tolerated but all together? I went back to the office to get a refund. There was about 10 minutes between check-in and me going back for a refund.
Gentleman became very anxious and insisted the room had been cleaned.
He then demanded I go with him to check the room and he got the cleaning lady to come along. I pointed out the hairball and hair in the tub. She picked them up, apologizing (I really felt bad for her). The guy seemed to think everything was fine now. I still wanted to get a refund and leave. He told me it would take a week for me to get it back. [This part is important!] I said that was fine. Then he got nasty... To his credit, he did offer me a different room, but no discount (which I probably would've agreed upon).
He stormed back to the front desk, and kept asking me who was going to pay the taxes. (What taxes? No sale, no taxes!) He THEN informed me he didn't give refunds! He pointed to a sign that said "No cash refunds." I told him I didn't want cash, I wanted it charged back to my credit card. He said it was the same thing, cash or card, didn't matter. [Yet a few minutes prior he'd said it would take a week to get the refund?!]
He then told me if I wanted to inspect the room, I should have done so before checking in. (Uh, how exactly am I supposed to do that?!) That once I paid, it was a done deal.
Again, more asking about taxes. I told him that since the room was now "clean" he could rent it out still that night and that person would pay the taxes. That seemed to make him more mad.
At this point, I decided to let the credit card company deal with him, so I told him to just cancel the room and print me out something showing that the stay had been cancelled. He said he couldn't do that, continued on about taxes, etc. I told him I was not going to argue with him, I just wanted the room cancelled and a printout showing that.
He then told me, "Okay, fine. I'll refund your money. Just go. I'll take care of it." (Yeah...like I'm going to believe that after all this?!) I said that would be great, but I still wanted a copy showing my stay had been cancelled. He got more and more pissed. FINALLY he pulled out the electronic pad and refunded my card. But still wouldn't give me a receipt. Said he didn't have that ability, that he refunded my money, that's what I wanted, just go. (I didn't want him to turn around and re-charge me after I left.) I did eventually get a printout from him, and the refund was on my card in about 3 business days.
I originally felt bad about requesting a refund and was seriously considering just paying but not staying, but after it was all said and done I'm glad I got my money back!!
Oh, and I mentioned that I work at a hotel so I know how these things go and he, in a nutshell, seemed to be accusing me of spying on his hotel. WTF? I don't even live in the area!
Avaliou em 4 de Fevereiro de 2021
The old indian man is very disrespectful. He was yelling at me because my Roommate lost his door key. Not Recommended!! And its not clean. And he said he will Sue me if I write a review on his little Motel....
Very Kind Owner
Avaliou em 8 de Janeiro de 2020
Stopped in for a night on our move from IL to CA. Everything was clean and the beds were very comfy. The owner (I feel bad for not catching his name) was such a kind man and had breakfast and coffee ready for us at 5:30am! Would definitely stop in again :)
False Advertising and Lying Manager
Avaliou em 29 de Julho de 2019
I booked a room through Orbitz at the Western Inn South Kearney the first week of May 2019. I needed a place with a pool to entertain my grandchildren while in town. Once I checked in, I was told the pool was closed. The next morning, I checked out and was told that I could cancel through Orbitz and there would be no charge from the motel for the remaining nights of my reservation (which I told my husband that night). BUT, the charge came through. I called the motel manager and he said he was the one working that day and he never told me there would be no charge. I disputed the charge with American Express. Again Bob lied and said I stayed the entire 4 nights! Now I'm being charged for all 4 nights. FALSE ADVERTISING because there was no available pool and LYING MANAGER not once but twice. DO NOT STAY HERE! The room met bare minimum standards and the manager is a LYING THIEF! Always get any change to your reservation in writing with a signature and date!
Do not get a smoking Room!!
Avaliou em 5 de Julho de 2019
Very reasonably priced-only $50 for the evening and that included a continental breakfast in the office in the morning.
My wife smokes so we decided to get a smoking room. Big mistake! Neither of us could stand the stench so we drenched the room in air freshners. Helped but didn't get rid of everything. Beds were a bit uncomfortable.
Room was a nice size for the price and it was clean. Seem to have quite a few regular customers and their is a restaurant attached-they say they don't own the restaurant.
They did offere free bags of ice however which we appreciated.