Avaliação dos hóspedes
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Viagem a sós
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Avaliou em 1 de Junho de 2017
Fomos direito do aeroporto de Dublin.
O máximo desde a chegada. Nos deram um quarto maravilhoso, grande e com um pátio só nosso.
Sem falar no restaurante que tem estrela no guia Michelin.
Nossa estada terminou com um passeio a cavalo que foi deslumbrante.
Disappointed and waste of money
Avaliou em 21 de Outubro de 2021
We stayed for 4 nights, what a waste of money. The grounds were beautiful that was the only positive of our whole experience. Breakfast/dinner was burnt and the attitude we were met with was poor. We weren't offered fruit to start or coffee etc, only got it upon noticing other guests getting it, staff constantly forgetting our order and mixing things up. We weren't the only guests feeling this way, from chat with other couples we gathered this. It was for a special occasion and we have stayed in many 5 stars but there was absolutely no comparison. I understand covid is difficult with staff etc but the level of training with staff was no where near 5 star, and actually wasn't even fair on the staff themselves. Overheard the couple on the next table asking the staff had they even any training to which they just laughed. We went to the Manor House for lunch 2 days and that was a lovely experience but just highlighted how poor the Hunters Yard was. On the first night we were double booked for a table so asked to leave after 45 minutes, I understand human error but this was something we had really looked forward to. Basically felt like a waste of our money, we could have had a very similar experience in a 2 star hotel for a fraction of the price. After our first night we were just disappointed we had committed to another 3 nights. We love to play tennis - the grounds were in no way safe or suitable for play. We arrived down 2 mornings to people having made bookings - despite us asking at reception twice if we needed any booking. Overall a very disappointing experience that tainted a special occasion, that we still think of months later..
Disappointing Customer Service
Avaliou em 19 de Outubro de 2021
I wanted to book an Afternoon Tea here for Christmas. I emailed as I am in the UK and advised of the amount of people, date and time desired. I got an email confirmation back with the wrong time so I replied questioning this. I just got the same confirmation email back. After emailing again I advising that the time they gave me isnt suitable and if they dont have availability for the time requested, I will jot be able to go ahead with the booking. Following this I received a cancellation email. No explanation, no apologies, just what looked like an automated cancellation. I was already annoyed at this stage but the following day I receive an email asking me about a cake I have ordered for my daughters birthday. I don't have a daughter!! So throughout this whole correspondence the only time I get an email from an actual member of staff is an email for someone else! Appalling customer service and I expect more from a 5 start hotel. Disappointed as I have never had issues with Mount Juliet before.
Beautiful Irish Country Estate 5 Stars
Avaliou em 17 de Outubro de 2021
Stand out country hotel and estate in beautiful Irish landscape. The friendly welcome and staff make this place even more special. There is an array of activities no need to leave the grounds everything and everyone is catered for. We have been coming here for years and I must say this year was stand out and it was the staff that sealed the deal.
My two girls spent hours wandering the grounds, looking at the horses, swimming, outdoor table tennis, snooker and great fun in the outdoor playground.
Breakfast is 5 star and I’m loving the non buffet experience. 😍
Five star luxury Irish country retreat an hour and half from Dublin that won’t disappoint 🥰
Perfect Birthday treat
Avaliou em 16 de Outubro de 2021
I booked this as a birthday surprise for my husband's 50th, we stayed in the Hunters yard just because I preferred the modern but classic rooms compared to the mannor house's decor.
We ate in both the hound restaurant and the Lady Helen restaurant, both meals were fabulous!
The 7 course tasting menu with wine pairing is an absolute must! My husband wouldn't be as into fine dining as me as he likes a big dinner with spuds! But even he enjoyed every course. We originally weren't going to go with the wine pairing but so glad we changed our minds as I really do think it made it more of an experience to remember.
(photos are of the menu and the courses I remembered to take a photo of before I tucked in)
We had treatments booked with the spa but unfortunately my husband came down with a bit of a head cold so decided in light of covid19 he would cancel his massage, this was easily done and the staff in the spa were very understanding. I had the hot stone back treatment by the lovely Angela that was fantastic.
All the staff were so friendly and helpful, I had read quite a few reviews commenting on how rude and unhelpful the staff were... I seriously think these people were staying at a different hotel!!!
The room we stayed in was a garden veiw king room (room 215) and it was such a gorgeous room, we had both a large shower and a bath tub.
My only complaint was that it wasn't actually a king bed but two singles together, but that is such a minor complaint it's hardly worth mentioning.