Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Um Sonho de Hotel
Avaliou em 13 de Outubro de 2021
Hotel maravilhoso, acomodações luxuosas, espaçosas e confortáveis. O Lily of the Valley foi projetado por Philippe Starck e sua decoração é incrível.
O hotel tem uma proposta saudável, academia super bem equipada, 2 piscinas aquecidas, uma só para adultos, outra com vista para o mar, spa excelente e super completo, Beach Club próprio, tudo em uma imensa área linda, nos arredores de St. Tropez. Uma estada impecável, que deixou muita saudade. Pra mais informações de hotéis, restaurantes e passeios na região, visitem jeitomilladeviver.
Anniversary Ruined by Terrible Service
Avaliou em 17 de Outubro de 2021
Avoid Brigantine Restaurant! We had to ask for our champagne four times from three different servers & they finally brought it at the end of the meal. The champagne was served in wine glasses. We had to ask three times for a bowl of water for our dog. And I told the waiter I did not want chestnuts & he brought the fish full of chestnuts. When we complained to the manager, he just stared at us, said Merci & walked away! The food was mediocre. All in all what was supposed to be a special celebration was ruined by an incompetent staff that simply does not care. Nothing about this place is 5 star.
Lovely beach place
Avaliou em 19 de Julho de 2021
Very good food, friendly staff and beautiful location. Place has been renewed this year and has improved a lot. The food is very good, on the pricier side as to be expected around here so overall actually great value.
Food, service, atmosphere perfects
Avaliou em 5 de Julho de 2021
One of the best place in St Tropez. The settings are great, the service is great, the atmosphere is great and the food is superb. We had one trilogie tartelettes, a dorade for 2, a marinated seriole, a zucchini cold soup, a huge USDA prime rib for 2 and strawberry salad. Peyrassol rose wine.
Mignardises at the end, superb. Perfect.
Avaliou em 2 de Agosto de 2020
As soon as Lily opened in June 2020, we reserved for a week.
Appreciated: the view is stunning. The landscaping, while needing another year to fully mature (the building was finished in 2019) is exceptional. The two main eating area Cyprus trees (see photos) are majestic. We stayed in one of the mid-priced rooms; the room design is definitely amazing and well appointed. Loved the Dyson hair dryer. The attendants outside, managing the very busy flow of cars, of the visitors coming to take in this new and buzzed about hotel, are great.
The food was delicious but.... (more on that below in disappointments). The bar area is gorgeous. Some of the staff, especially the concierge and shift managers were attentive, professional and authentic. The gym is really good. As an athlete, I was impressed by the equipment and facility design.
Disappointments: In comparison to many 5 star wellness holidays/hotels/resorts around the world, Lily of the Valley is decidedly more luxury than wellness. Unfortunately for them, like many hotels, they are beholden to - and more actively supportive of - a clientele who smokes, a lot, than one that doesn't. Because the wonderful 25 meter lap pool, (see photo) is surrounded by day beds, a lap swimmer or gym exerciser might be confronted by cigarette smoke while working out, in the wellness area! While the hotel is prey to French legislation, they could, like other places, make concessions that support their brand promise.
Some of the reception staff are no doubt lovely but are highly inexperienced and the service is very inconsistent. Based on the older reviews, they haven't addressed this yet. There's a general lack of positive affect, aside from concierge and shift managers; people are ironically over-focused on what their roles require rather than what the client requires. They confuse professionalism with pretense.
Once you reserve your stay, you are invited to send in preferences for pillows, air con temp, food needs, etc. As any 5 start wellness knows, food options are critical. We indicated vegetarian on our form. Did anyone look at that?? At dinner the first night we asked for something besides the two veg options: the proverbial quinoa salad and risotto. The waiters, literally, stammered (again, inexperienced) that we could " have a plate of vegetables or pasta ". This is a 5 star hotel focussed on wellness?
The hotel is luxury but the value is not there yet for the cost and what they advertise. Their pricing strategy just doesn't make sense. An ice cream desert in the restaurant cost 5 euro, a simple popsicle by the pool, 6 euro. A plate of one layer of thinly sliced tomatoes, sprinkled w/ onions and some mild feta, cost a staggering 28 euro in the little cafe by the lap pool at lunch time, whereas the quinoa salad, of much more volume, herbs, dressing and fabulous flavor, was 28 euro in the restaurant at dinner time.
There are other inconsistencies that when added up were too many, hence the 3 star review. Despite traveling for decades this is the first review I've ever felt compelled to write. The experience was too ' off '; I hope that with more feedback the hotel will be able to address some of the personnel issues and other matters.