Avaliação dos hóspedes
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Great potential but really bad management and customer service.
Avaliou em 29 de Janeiro de 2018
We booked a room for 5 using a coupon we purchased online, it included breakfast for 5 as well. As soon as we get there the "manager" was very condescending with us at the time of assigning the room since "we were not paying full price" and also never cared to explain any of the hotel's rules. They don't have any social network nor website to look for this information on our end (first red light).
The room was good and clean but the bathroom was kinda messy and was in need of maintenance. We were assigned a room with ocean view in the 4th floor (very nice indeed) but the elevator was not working and the only time we used it, it was in very bad shape, so we had to go up and down the stairs every time we needed to go to our room.
There was no seafood in the menu!! What type of beach hotel doesn't offer a good variety of seafood in the menu?? That was our second red light, anyway we agreed to pay15$ per person to get some buffete lunch that we could have gotten ourside for half the price or at the same price in any of the two fancy restaurants (La Pampa and Lomo y la Aguja) 5 minutes away (our mistake indeed). Food taste was not bad a lil bit greasy tho.
Pools were dirty and were not cleaned overnight. The water running in the bathroom was salty. Yeah it seems they don't have their own tap water system but a filter system for sea water. When I brushed my teeth I almost puked because of that.
Remember that I mentioned that it included breakfast? Well, nobody bothered to tell us that it was served until 9AM. Every place I know serves breakfast until 11AM, when we asked why they couldn't make an exception since nobody told us that, they said that the only way to make an exception was if we paid for the breakfast. We left the hotel inmediately after being treated so poorly 5 hours before checkout.
If you are in need of a room and all the other places are full come to this hotel but make sure to eat/drink outside.
Avaliou em 13 de Janeiro de 2018
Arriving full of high hopes of a quiet, relaxing few days at the beach to chill out, we were not disappointed with the beachfront - long and wide pale sand stretching miles with barely another soul in sight. The hotel itself, however, was another thing. Our room was shabby, and not a fashionable shabby chic! The carpet was stained, the furniture chipped, and the air conditioner sounded like a train arriving at the station. The bathroom was grotty, loose fittings, blackened stains, and turning the tap on for a shower (cold, of course) resulted in a high pitch squeal which continued even after the water was turned off (Avoid Room 514) Two days later, the squeal continued to be heard all along the fifth floor.
We were finally given another room, Room 502, which was slightly better. They had plenty of choice as we were the only guests staying there.
Having paid in advance for our stay, we decided to ‘stick it out’, but it was well overpriced, costing us more than our stay st a five star luxury hotel in the city.
Beware, the lift is unpredictable! It was not operating at all when we left, so we had to carry all our luggage down five floors.
The only saving grace of our stay was the very attentive Alberto, waiter/barman, who was amazing! He, and the chef, were wonderfully accommodating!
The staff at this property work really hard, it’s such a shame that the owners of the establishment don’t see fit to invest in refurbishment and better marketing!
PS Don’t bother to try the swimming pool - it’s filthy! Who knows what lurks beneath its murky water.
Not really for international tourists
Avaliou em 2 de Janeiro de 2018
Visited over New Years where they charge $US70 per person, including all meals and drinks. We would have preferred to have only the room but this appears to be standard practice for hotels in the area during the period.
There are two pools, the one with lots of kids, the other forming a moat around the bar, from where blared loud music all through the day and night - not exactly the relaxing beach vacay I was hoping for.
The room was basic, clean, had a nice balcony.
NOTE: If you visit over New Years, there is a large music festival closeby which runs 1am - 8am and you can hear the music and fireworks all through the night.
Careful .... visit this place at your own risk...
Avaliou em 17 de Agosto de 2015
Some personnel are providing a very good service but unfortunately the management and some room services employees are not offering confidence and responsibility to the hotel guests, we lost some cash from our room that was considered totally private and secure but it was not, we were totally disappointed with the management resolution to our claim and we are not willing to comeback again to a place where you experience the frustration and the chaos of delinquency announced by the media and the news that the society is suffering day by day.
they were closed...
Avaliou em 1 de Junho de 2013
We made reservation for three days and I told the attendant, we'll be ariving after 9pm.
We got there and the sign said open but the doors were closed, we knocked no one came, waited for two hours and they would not open the door.
Finally the asshold open the door, and he could not find the reservation, to my surprise the was not what I was quoted, it doubled. Usually when I stay at a hotel, the room is not charded until it's time to leave, but this ah, wanted to charged me before he provided the service.
I asked the guy, why he whould not open the door, he never responded?
It was late at night, so we waited for a taxi and get went to stay another place. Never stay at Bahia Dorada.