Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
funky, you get what you pay for
Avaliou em 8 de Setembro de 2021
There's a certain spooky charm in a once-grand hotel that has fallen on hard times. We didn't expect much from the bargain package of room for two nights and a meal for C$260 with tax. Carpets are worn, the front desk is unattended at night, the stairs creak, but you can get some sleep in an adequate bed. Our grand flambé meal was just so-so, with bits of charred meat and an undercooked potato. And though our room was untouched by cleaning staff during our stay, we were invited to leave a tip at checkout(!). Still, the views from some rooms are fine, and the air of faded glory is priceless. Altogether an interesting experience.
Either malice or 100% incompetence
Avaliou em 18 de Outubro de 2020
Booked this through hotels.com and both the booking service and the hotel offered a very poor and misrepresentative/deceptive service. We arrived at the hotel early afternoon and were told no check - in before 4. While waiting we received a message that our booking had been cancelled and our room given to someone else. We went directly to the hotel to be told that in addition, we would still be charged 100$ . Although excessively polite as he charged the 100$...manager made 0 attempt to help find us a room elsewhere as he said it was peak season. A ruinous end to a family vacation and weeks of fighting to recover the 100$ charge. As other reviews suggest - the place needs work but could be overlooked given location and history. However , you cannot excuse such poor customer service and predatory charges. The very worst hotel experience ever and recommend avoiding hotels.com and this hotel specifically.
Nice hotel. Poor Restaurant
Avaliou em 26 de Setembro de 2020
Front desk friendly Rooms are ok. A bit overpriced but being by the casino it’s fun. Unfortunately I recommend avoiding the restaurant. We ordered very basic breakfast after an hour not having any word we left. So if you expect quick service forget it. I definitely will not return to this hotel because of this very disappointing situation. Too bad to finish on such a low note .
The low point of our five-city, five-hotel Quebec tour
Avaliou em 22 de Agosto de 2020
With full hotels in the region this summer, we were stuck with this inferior hotel at an unusually high price.
The hotel is a very old and has not been well maintained. Throughout the hotel, balconies and terraces are sagging, the paint is faded, the carpets soiled, the lawn by the pool overgrown.
The hotel is also using COVID-19 as an excuse for its deteriorated service, which does not meet what is advertised. For example, we were told that because of COVID-19 there was no in-room coffee/tea maker that was advertised (there were scores of Keurig machines stored in a closet). This was one of five Quebec hotels we stayed in this trip, but the only one without in-room coffee machines.
There is supposed to be breakfast included, but apparently because of COVID-19 they can’t cook eggs either. Fruit loops, toast and canned fruit salad is NOT breakfast. The attitude of the restaurant staff was beyond belief -- we were told we were "lucky" to even be getting coffee!
Meanwhile, the breakfast set-up promoted irresponsible crowding for our COVID times. Out of a massive dining room, the “food” and coffee serving area was crammed into a small corner so that anybody serving themselves this pathetic excuse for food was crammed into a small area. At other hotels, dishes, cutlery, condiments etc were carefully handled by hotel staff only -- here they were laid out on trays, buffet-style.
Avaliou em 23 de Outubro de 2019
We visited the beautiful area of Charlevois Region and was so excited to stay in this Inn. At check-in I immediately knew we had made a mistake booking this. Straight away my eyes and throat started reacting to the smell of mustiness. On route to our room the smell worsened. Our room was small, dated and smelled so bad of stale carpet and mustiness. We immediately went back to the lobby to check out. They did offer us a nicer room on the top floor but the smell was no better. On top of that, while we were on the phone with Expedia who we booked the room with, the man who checked us in came out a couple times to have a cigarette on the front porch???We called Expedia and asked for a refund. They tried to work with the Inn but they wouldn't refund us any of our 4 day stay. After several days we were able to get 3 days refunded back to us. We stayed at the motel across the road for less money and it was clean, fresh and very comfortable.