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THE WORST HOTEL I HAVE EVER SEEN !
Avaliou em 4 de Setembro de 2020
Pre booked it online, came there, saw the room and ran away the next moment without even asking for a refund 🚀 NEVER EVER book this place, it has to be fined and closed. I understand it’s a cheap motel but cheap doesn’t have to be dirty.
Read all negative reviews before you consider booking
Avaliou em 14 de Setembro de 2019
I became aware new arrivals were suffering with the €50.00 deposit per head policy, ( One family €300.00)
Dozens of guests were loosing the majority of their deposits for a number of bizarre reasons, ( a missing knife, make-up on bedding, persons visiting their room etc).Having been involved in criminal and anti social behaviour investigations for over 20 years I became interested in what exactly was going on?
There had been an high number of guests who over the past week had lost most if not all of their deposits upon checking out. So how was this being implemented?
There are no holiday representative at the complex, the only point of contact are staff at complex.2 Greek males who speak good English with Australian accents are connected with the Management of the complex, and mainly situate themselves at the bar pool area,Also one other Greek female has some status.
Both the males denied they are Management and stated they are bar staff, who will be leaving at the end of the season!!
Guest who tried to raise any matters with these 2 were told “ we are bar staff only, you need to go to reception” .Guests then have no point of contact, as only the Management make decisions. They use highly sophisticated CCTV to create opportunities to take deposits. Search results identify this complex as a cheap deal, BE WARNED avoid. Mainly young groups are being targeted in a sophisticated operation to ensure every opportunity is used to prevent a full refund.
Avaliou em 6 de Setembro de 2019
only hotel i have stayed in that take,s every opportunity too con you out of money stay away ...
as soon as we got too the hotel there were a couple arguing over the air con not working,no refund given,told to book into another hotel..
was charged for a dirty pillow case,but was never used out side the room.when asked to show us the towel was shouted at like a little kid.
they said a pillow case was dirty and charged me for that.altogether 50 euro.
unfriendly staff woman with botox in lips never once acknowledged myself at the bar very rude.
zante is a great island and nice friendly people just don,t stay at this hotel.save your money
"Mariana Hotel" crooks .. crooks .. crooks
Avaliou em 27 de Agosto de 2019
"Mariana Hotel" crooks .. crooks .. crooks
We bookted the hotel the night before the flight and got a booking confirmation.
8:00 AM we arrived at the hotel
The hotel owner (Peter the crook) saw me and knew i have room reservation order.
We were told that our room would be ready at 12:00am.
When we returned at 12:00, we were told that they had no "Standard Twin Private Ensuite" room because they sold our room to someone else. They have a room for us that is in the basement with no window and bunk beds.
When I asked Peter the crook for this, Suddenly he began to be impertinence and start shouting and aggression..
His answer was that at 10:00 am another hotels owners got stuck without rooms and he rented them our room...
What to do? I asked ..
The answer was simple .....
You will pay an additional 110 euros per night and we will give you an upgraded room. Total 200 euros
I explained to him that we could afford such a payment ..
New Peter the crook change his version and claims that we booked on Backpacker's site only rather than a hotel booking site .
I quote ..
"hostelworld.com site for Backpacker's hostels only"
And the room we booked (Standard Twin Private Ensuite)is a basement with bunk beds with no window.
If Peter the crook denies this subject ... We have a recording of the conversation with the receptionist girl. And with Peter the crook confirming they sell our room and can't give us the room we booked .
The only option is to move to the basement or pay 110 euros more per night.
The biggest audacity ... I asked a receptionist girl to cancel the order ..
She claimed she couldn't and I would pay the $ 40 what I put as a guarantee.
We left in shame
Not knowing where we sleep at night
It was a terrible experience ..
Peter the crook ruined our trip.
We had difficulty finding another hotel and the whole trip was ruined for us.
If need be, we have pay receipts for other hotels we have paid in Laganas Zakintus at the same date.
All Zakynthos people I talked about this subject said that they know Peter the owner and he a dangerous crook.
Avaliou em 28 de Julho de 2019
Me and my friends had a really good time at this hotel... Olympiada is such a nice woman and made sure me and my friends felt welcome by always making conversation and smiling, she also helped me get a fresh towel in her own time which I really appreciated, she’s the main reason me and my friends will be coming back next year and recommending the hotel to people.. put her money up! Thanks