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Should have listened to the detailed reviews of others :(
Avaliou em 7 de Setembro de 2021
Honestly, probably the worst place I have stayed in. I should have listened to the other reviews on this place. Things of note:
1) the dishes that were supposed to be available to me were in the dishwasher DIRTY!! Never cleaned. I closed the dishwasher and left them, wasn't going to deal with it.
2) The carpet in front of the bathroom was wet, when I stepped on it unknowingly I got a bit of a urine smell!
3) The bed sheet had a stain on it
4) one of the pillows had a stain as well, and was covered up by just turning the pillow over to the other side!
5) air inside the room, in general, smelled like someone had smoked weed in there.
6) why not put the roll of toilet paper on the actual hanger? Why just leave a packaged roll there for me to deal with like that?
7) Oh Oh Oh!! Almost forgot. Bathtub had long black hairs on the drain (I am blonde) AND AND one of the bath towels...when I unfolded it ALSO HAD these long black hairs on it.
8) Outside cleaning crew...when driving into the parking lot, there were two cleaning employees talking. One was in the entrance where I would not be able to pass. He looks at me, take TWO steps to the side and just continues talking. I literally had to squeeze through to not hit him or the curb.
I'll end on a high note...the employees in the check-in office were nice and friendly.
Not the Sonesta experience we expected
Avaliou em 1 de Setembro de 2021
We booked a one-night stay for a room that supposedly sleeps five via Expedia and had already paid through that service. When we got to the room, we realized the room did NOT sleep five (unless half the five are toddlers, perhaps). We ended up booking a second room, paying with a different credit card. The front desk charged us for both rooms on that card, which we didn't realize until we got home a week later. (The front desk attendant promised to e-mail the receipts, but never did.). So, my husband ended up having to take a chunk out of his busy schedule to call them for a credit. This is never a fast process! You would think this would solve the problem, but I looked at my credit card activity today for the card that was used for the first room and they just charged me again today claiming it was for the room we checked out of on August 17. We checked in on August 15th and checked out on the morning of August 16th. We did initially expand the reservation for the first room by one night due to the unpredictability of Tropical Storm Fred which was headed straight towards our vacation destination but cancelled it ten minutes later when we had to book a second room. I'm guessing the front desk attendant didn't process the cancellation of the second night which has led to an unacceptable amount of inconvenience for both my husband and myself. It just so happens that on the morning of the 17th, we were having breakfast on the balcony or our condo facing the Gulf of Mexico in Panama City Beach! There is no way we checked out of Sonesta in Birmingham, AL that morning!
After the trouble my husband went through a week ago to get his charge corrected, I had to do the same thing again for mine today! They blamed it on Expedia, which makes no sense, because the amount Expedia charged didn't match the charge to my card today and it was clear from the beginning of the conversation, they were charging me for a second night, which had nothing to do with Expedia. The assistant manager assured me today that our credit cards won't get charged again, but assured me that if it does happen, I need only call them back again. AGAIN! Good gravy!!!! I will be watching our statements and filing a credit card fraud investigation if it happens again. I will not be calling them again.
The other main issues we found but I had chosen initially to ignore: No coffee carafe in our room. My adult children loaned us the one from their room, but then came knocking on our door when they wanted to make coffee themselves. We should have had one in our own room. I'm guessing the previous guests broke it and it never got replaced. Some of the parts were in the dishwasher, but there was no carafe. The pool was closed, but there was no indicator on their website that this was the case. (They closed it when Covid-19 struck and apparently needed to re-paint it before they could open it again, which should have been noted on their website.) We were exhausted from driving all day when we arrived and looked forward to relaxing by the pool. Again, I wasn't even going to bring it up, but after all this, I've changed my mind.
Sonesta ES is usually a fantastic place to stay. I sang praises of Sonesta on the way there, but this stay just wasn't a good experience.
Avaliou em 24 de Agosto de 2021
First, we got three rooms. We booked two rooms that were supposed to have king beds and our third room was supposed to be a double queen room. We got one room with a king bed, one and queen and one with two full beds. Then we found roaches in our rooms and we went to the offices and they wouldn’t refund us and said if they refund we have to leave the property!!. We cancelled our reservations with them and will be staying somewhere else. Seriously worst experience I’ve ever had with a company. Highly recommend staying in a different hotel.
Avaliou em 5 de Junho de 2021
Can’t give a big enough shout out to Ms. Candy at the front desk. We were a very late arrival with three young children and two elderly travelers. We had a little confusion with our reservation information and Candy went above and beyond in helping us take care of it. She could tell we were exhausted and did everything she could to smooth things out for us. She also managed to secure some breakfast for all of us when we were a little a late getting to it the following morning. The room was nice, well appointed and comfortable. We would definitely stay again.
Just what we were looking for
Avaliou em 8 de Março de 2021
We got two suites for 3 nights. It had a kitchen with a full size refrigerator dishwasher and stove. I good king bed a couch and chair. It’s a long stay hotel. Everyone we saw were working and being picked up in vans for work. There’s no daily service. The staff was nice, the place was clean. They wash all the pots, pans and dishes getting ready for the next visitors. They have a 4 cup coffee maker and gave us a couple of coffees but I’d just buy some and bring it. The brown bag breakfast was a packaged muffin, an apple, and a granola bar. For 3 days it was perfect for what we wanted. We’ll stay again next time we come for a few days.