Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Stay Elsewhere in the Berkshires
Avaliou em 3 de Outubro de 2021
The property grounds are very lovely however the hospitality and rooms leave a lot wanting. Our room and the main house were very dirty. Dust, dirt, cobwebs, and insects were around all the borders of the rooms and on windows. The terrace house rooms were musty and very old, so don't expect the pictures that you see online to be the rooms you are getting. We got an awful night's sleep the first night because there are bright lights outside ALL of the terrace building rooms and NONE of the rooms have curtains, let alone light blocking ones. When we complained to the staff I was handed a blanket to put over the slatted shade. They admitted they get a lot of complaints about the light and most people put the duvet over the window. Curtains are inexpensive and take minutes to hang so I cannot understand why they wouldn't correct this. We also mentioned the room was dirty and all I received was a bad stare and "we're understaffed."I understand most places are understaffed but you should not offer those rooms if they are not clean! We asked for a refund or a room change and another staff member kindly moved us to a cleaner room (which still have cobwebs and dust and ladybugs and spiders living in it.) No matter how inexpensive
a room is, you should be able to have the expectation that it be clean. There are so many other places to stay in the area, I would recommend you skip this one. We won't be going back.
Bait and switch; photos do not tell the whole story
Avaliou em 13 de Setembro de 2021
Looking at the photos of this inn, we expected a level of elegance, especially considering the price per night. We reserved a king room that looked very nice from the photos. The main building had beautiful public rooms and the grounds are really beautiful, with sweeping lawns and gardens. Situated next door to Edith Wharton’s home, The Mount, we expected something special.
It was not - my partner’s first reaction as we brought our bags to our room was: “This is a dump.”
Our room was in a motel-like building with rooms on two levels. The room was clean, which is the only saving grace. We could hear noise from adjacent rooms and above, and on the walkway in front of our room. The blinds - the only privacy between the bed and the view to the walkway - had cracked slats. We noticed at least one room that had a broken lock on the outside of the door!
The shower was TERRIBLE! The water was either freezing cold or blazing hot. It took us several minutes of fine tuning to get the water temp to a comfortable temperature.
I absolutely would never stay here again, and would not recommend it. There’s no excuse for not maintaining a property in Lenox when you charge Lenox prices.
Avaliou em 5 de Setembro de 2021
Seven Hills has several buildings. We stayed in the Terrace House, so my remarks are strictly about it. It's structure is similar to a standard roadside motel, in that there is a long row of rooms with each entered entered through an outside door. Instead of concrete at other places, this is a wooden structure.
The top bolt to our room's door had been disabled and a blank plate had been put in its place. In the morning, we noticed that ours was the only room that lacked a top bolt. So much for security. Instead of spending a few dollars to repair it correctly, they went the cheap way and ignored our sense of safety.
The room was sufficiently cleaned by the staff, but portions of bathroom door and wall molding had embedded dirt. The bathroom door would not fully close.
The grounds behind the building were nice.
The breakfast was fine. It was better than the usual self-serve venue. The staff monitored the stations and replenished supplies whenever needed.
If you plan to visit The Mount, Edith Wharton's home, it is located next to this property. There are numerous bicycles that are available to the guests.
Again, this review is limited to the Terrace House. I do not know what the Carriage House or Manor House are like. The Terrace House is not a quaint, cozy place.
Wheelchair and walker users: I did not see an elevator or lift in the Terrace House. Possibly, some of the first few rooms on the first floor are accessible, but check with the hotel before booking.
Avaliou em 3 de Setembro de 2021
Location is lovely. Unfortunately this Inn has been neglected. From significant neglect such as stained shower curtain, drapes off their hooks, stained carpeting, cushion less lounges at the pool, no maid service, empty common rooms that should have had comfortable furniture to small misses such as prepackaged muffins, sugary boxed cereal,a large bowl of slippery hard boiled eggs, and sadly forgotten grand grounds. The final insult was the people working at the Inn were unfriendly, combative and seemingly depressed. This Inn is the definition of better times gone by and giving up on the present.
Our last visit
Avaliou em 2 de Setembro de 2021
We have been coming here for many years with a group of college friends but will not return. Our last visit was in 2018 and we were looking forward to the new “improvements” that were promised by the new management. As describes in other recent reviews, the place was woefully understaffed. The old noisy AC’s were still in the rooms despite some new furniture. Breakfast food ran out although it was hardly worth eating, and guests had to resort to self help when there were no more plates or cups.
Some rooms were dirty although ours was clean. We will be looking for other accommodations for our next reunion.