Apenas são permitidos animais de serviço.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 414 avaliações
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Resumo das pontuações
Worst Experience Ever!!!
I had booked the hotel and told them I needed quiet rooms as we were going to be sleeping during the day. When we got there they could not find our paperwork. Something seemed off. The police were there later on and we were informed that the hotel was accommodating the homeless during COVID and if we had valuables in the vehicle not to park in the parking lot. There were incidents of inappropriate behavour that were vulgar by the others staying there. Talking with the Manager regarding the situation he felt that there was no problem. I've stayed at this hotel in the past and not had a problem but when your using your facilities like a hostel you need to be more understanding to the guests who are thinking this is a hotel.
My wife and I went to London to visited family. We got a suite at this hotel (room 326). We got into the room around 7 pm. The room was so hot. We turned on the A/C to find out it didn't work. As the night went on it got warmer. The hallways staircases and even elevator was cooler then our room. At around 7:30 I asked if they would have a look at it. The man at the front desk said he would make a note. At around 8:30 I had went to the front desk again to find out what's going on and asked for another room. The desk said they were full and couldn't move me. But offer to send me to motel 6 (a serious down grade from a suite that I had). My wife and I tried to sleep as we had a early morning to travel back home. But it was way to hot in the room. We even had the main door open to the hallway to try and get some sort of air. Then as we decided we could stay there the heat was unbearable as we were packing back up around 11:30 pm a man came to the door to install a window A/C but we have already decided to go home as it was almost midnight. The next day I proceeded to call the hotel for a refund and they denied the refund saying after we had left the A/C was fixed. My wife and I think this room should not have even been rented seeing it was 37° in the room and no way to cool down except cold showers or leaving the room. This is deffently not a quality inn Terrible customer server there I think its a 1/2 star if that Don't go to room 326
Nice & Clean
I really like this place. Very welcoming staff at check in & check out. Facility is clean including room. I have no hesitation in recommending this property. Social distancing & COVID measures maintained.
Avoid at all costs
Where do I start? I booked this hotel for 2 weeks to isolate myself (as a health care worker) from my family during the pandemic. At first they seemed accommodating, telling me they would put me in a suite with no one around me etc etc. The room was definitely nothing to be excited about (dirty, torn curtains, holes in the window screens, red stains on the curtains and floor, brown spots all over the bathroom ceiling, couch that had cushions that sunk down into couch making it extremely uncomfortable and more). I decided to make the best of it being the times we are in. Fast forward 2 days and the rooms in the hotel started filling up with what I came to find out were people from city shelters. The conditions quickly deteriorated. Over the next 5 days it came to a point where it became so unsafe and disgusting (garbage on the floors in hall, security doors broken, yelling in the hallway at all hours, having to walk through crowds of people smoking and drinking....and in a couple case laying in the entrances, vomit in the hallway (see picture - this was day 3) and stairway that i told housekeeping about more than once plus more) that I checked out a week early. Management refused any sort of refund despite the deplorable conditions that led me to check out. You would think given the situation and that the hotel issues were through no fault of my own that they would attempt to do something to make it up to me but they didn’t care. Didn’t even try to get me to stay or ask what they could do for me. Never have I ever felt compelled to write such a bad review as this. If your only choice is between this hotel and a cardboard box on the street....choose the box. You will thank me.
We stopped overnight in London and decided to stay at this hotel once again. The staff was so warm and friendly just like we remembered from last time. The hotel was very clean. It’s a little outdated but the suites were a good size for the price.