Alsace LA

Com ótima localização em Los Angeles, Alsace LA fica a 5,8 km de The Grove e a 7,2 km de University of Southern California. Este hotel fica a 9,2 km de Calçada da Fama de Hollywood e a 9,8 km de Staples Center.Sinta-se em casa em um de nossos 48 quartos com ar-condicionado, frigobares e smart TVs. ...

Mais detalhes

OpenWeather

5

Quarto superior, 1 cama King

Máx. 2 adultos e 1 criança

5

Quarto premier, 1 cama King

Máx. 2 adultos e 1 criança

5

Estúdio luxo, 1 cama King, Acessível

Máx. 3 adultos e 2 crianças

5

Quarto superior, 1 cama King, Banheira

Máx. 2 adultos e 1 criança

6

Quarto luxo, 1 cama King, Terraço

Máx. 2 adultos e 1 criança

5

Estúdio luxo, 1 cama King

Máx. 3 adultos e 2 crianças

5

Quarto premier, 1 cama King, Pátio

Máx. 3 adultos e 2 crianças

Informações do estabelecimento

Entrada a partir de: 15:00

Saída até: 12:00

Com ótima localização em Los Angeles, Alsace LA fica a 5,8 km de The Grove e a 7,2 km de University of Southern California. Este hotel fica a 9,2 km de Calçada da Fama de Hollywood e a 9,8 km de Staples Center.Sinta-se em casa em um de nossos 48 quartos com ar-condicionado, frigobares e smart TVs. O Wi-Fi de cortesia mantém você conectado e há programas via satélite para sua diversão. Banheiro privativo com banheiras ou chuveiros apresenta produtos de toalete de cortesia e secadores de cabelo. As comodidades incluem telefones, além de cofres e escrivaninhas.Não perca as atividades de recreaçã...

5170 W Adams Blvd - Los Angeles, California - Estados Unidos - 90016

Comodidades do estabelecimento

Entrada a partir de: 15:00

Saída até: 12:00

Avaliação dos hóspedes

TripAdvisor

Pontuação dos viajantes
  • Excelente

    24

  • Muito Bom

    1

  • Bom

    0

  • Razoável

    1

  • Ruim

    4

Perfil dos viajantes
  • Negócios

    3

  • Romântica

    3

  • Viagem a sós

    4

  • Família

    6

  • Viagem com amigos

    3

Resumo das pontuações
  • Atendimento

  • Custo-benefício

  • Limpeza

  • Localização

  • Qualidade do sono

  • Quartos

It puts the mid in mid-city

Avaliou em 25 de agosto de 2022

I can’t begin to express my disappointment with my less than 2 hours at The Alsace. Why was it only two hours? Well, after experiencing what was a confusing (and slovenly) check in experience with surprise charges for amenities that were no where to be seen, we checked into a room that looked different from what was booked on the site. This stay was intended to be a milestone birthday trip where we spared no expense. Instead, we ended up in the Home Depot section of the hotel with plants and debris sharing a corner a with us. The room itself was chic even though some of the furniture not moving was weird. It was a gorgeous room but alas, it was not the room we booked. It was half of the room at best. When leaving we saw them cleaning the room that we thought ought to be ours and thought this may have been a mistake. Mistakes happen. However, when we went to the confusing (and slovenly) check in staff they were not able to tell us why we were in the existing room and not the room being cleaned. They summoned a manager who was not confusing or slovenly but was uninterested in helping to resolve this matter. There was no sense of urgency. There were lukewarm apologies and no real explanation of why we couldn’t move rooms. I assumed from their behavior, they didn’t want us there. They only offered us $30 off our room. I am from Los Angeles. I have no need to stay in mid city. I am from the area. I am so thrilled by the new and cool businesses in the area. I was sooooo excited to stay here. But this is clearly just a place for influencers to take photos and leave. Hospitality is not their ministry. So, as a result we left. We went to The Dream Hotel, which ironically was a dream. I waiting months to write this review because I was so astonished at the experience and needed time to write with a clear mind. But as I recall this repugnant experience I am as annoyed as the day I left this place. I would never come back here and recommend others avoid it if they can. Serious work needs to be done to address the attention to detail and overall hospitality. Avoid at all costs unless you want aesthetic photos. They have nerve charging what they charge.

elosi424

Beware of fraudulent charges and poor customer service

Avaliou em 15 de agosto de 2022

I decided to stay here for our anniversary trip and it was literally the worst decision I made. I stayed between August 11-14, and I’ve spent so much time talking to their managers(specifically Christina and Conner) about their incorrect listing and fraudulent charges and I’m still wasting time after getting home. This newer hotel is clean and nicely made in an up and coming part of town, and the staff besides Christina and Conner are great, but the service received from Christina and Conner was just abysmal. They had free parking listed on their google page, I booked through a third party(Agoda) and that also mentioned parking included included in the price, but they didn’t want to honor that even though they pulled up both google and agoda on their computer and saw the same thing. They got super defensive and did not want to take ownership regarding their google page, and basically said that they ‘have no control over that’. They said that they’ll not charge me for night 1’s parking, but if I wanted to park for the rest of my stay they’d charge me. So night 2 I parked on the street a couple of blocks away. On day 3, Christina told me she spoke to the owner and they’ll honor free parking I was like ok, they rectified their mistake even though I dealt with poor service from them, they were not apologetic about it, and failed to mention this to me the day before. Oh, they were also very quick to change the google listing to show paid parking under their amenities as opposed to free parking like it was the day before. Somehow they gained control over that overnight? I have screenshot of everything below. After getting home the next day(today), I saw a new charge from the hotel. I ended up having to deal with Christina again over the phone and she told me it was for the minibar. I luckily took photos when I checked in, and also took photos when I checked out, but she insists that I consumed items even though the photos show time and date stamps and is again, not apologetic at all. How am I supposed to know what items are supposed to be there and in what quantity? I mentioned to her that I was able to check in early on the 11th since the room was ready, maybe housekeeping never got around to restocking from the previous guests but still implied that I was lying and that I consumed them. I told her I’ll dispute it with my credit card since it is a fraudulent charge and she said “that’s your choice”. EDIT: I just spoke to her again, and she told me since they took care of parking they expect me to honor the mini bar charges? And that she does not want to waste her time anymore and i should take it up my credit card company and hung up on me while i was mid sentence. I had asked for a photo with a timestamp of the minibar supposedly stocked before my check in because she said that the housekeeping manager has records of everything on an ipad. She could not provide me a timestamped photo like I did and has decided to just show how terrible of a manager she is, once again. I hope the owner of this hotel sees this review and takes proper action. Moral of the story, don’t stay here unless you feel like just spending money for no reason. I spent about $700 for 3 nights, not included the parking and minibar charges that are on my card too.

mmiqbal

I won't be back.

Avaliou em 22 de julho de 2022

I had a very unfortunate experience at the Alsace Hotel. I booked a Premiere King Patio room for my birthday weekend. When we arrived we found the front desk staff to be very disheveled. They let us know there would be an additional "amenities fee" which was odd. I was fine accepting it, but it was strange that they couldn't articulate what the fee was for beyond Nespresso pods which from my understanding were included in the room from the outset? We took our luggage to our room (there was no cart or assistance offered) and immediately I felt that something was off. It seemed like a room with some random furniture pieces. The patio was next to an area that seemed filled with discarded junk from around the hotel and there was zero shade which made it uncomfortable to sit outside. I looked at my email confirmation the room I booked and realized it was completely different. There was no seating area, mini fridge, sofa, etc. It was truly half the room that I had booked. When walking to the front desk to address this I saw them cleaning the room next door which looked like the actual room I booked. The manager on duty first tried to tell me she heard I wanted "a room with a couch" which um yeah I'd like the room I paid for. She then acknowledged that they put me in one of the "smaller Premiere King Patio" rooms which was absurd because it was nothing like the room I booked. They later took a small bit of accountability, offering to move me to the room I paid for the next day and $100 off the total price which was laughable. Given that it was a 2 day trip, and I paid for the most deluxe room and was being asked to stay in a random junk room after being gaslit by the staff, this was a really unappealing offer. We decided to leave. This place wants to position itself as a higher end boutique hotel, but it's just not there yet. The hospitality, service, and overall experience was severely lacking. We got a suite at the Dream Hotel for around the same price and were treated wonderfully. I would not patronize the Alsace Hotel again.

156jolenec

Pleasantly Surprised! Donald ROCKS!

Avaliou em 18 de maio de 2022

a gem!! we were a little skeptical because of the area, but it's up and coming and this hotel itself is BEAUTIFULLY done, it's soooo cute, it actually aligned with the photos we saw online - our room was ready when we arrived, clean, and comfy bed! we only stayed for 1 quick night so we didn't get to check out the pool and other amenities, but would definitely come back. the best part of this place, without a doubt, is the staff - even the valet guys, but especially Donald - one of the managers. He welcomed us with the biggest smile, gave us tips for getting around the city, was attentive to our needs and had the best attitude - so helpful and kind. pleasantly surprised and so happy to have found this gem of hospitality/service when others have really gone downhill with customer service since covid. 10/10 would recommend :) - The Straubel's

megmey88

New Boutique But Low Value

Avaliou em 17 de maio de 2022

We stayed at this property to attend the USC graduation which is only a few miles away. Unfortunately, there are better choices in the area at much better value. Pros: • Staff seemed friendly and attentive with one exception (noted below). • The property is quite new, so furnishings, fixtures and equipment are in great condition. • The property is in a neighborhood that is trying to reinvigorate itself. There are a few nice restaurants nearby. • Secured parking garage on site • All common areas and rooms were extremely clean. • We ordered take out and the restaurant forgot utensils. The front desk provided some nice disposable utensil sets. Cons: • It is billed as a “boutique” hotel, but it represents a poor value for the rates charged. I’ve stayed in the Waldorf-Astoria on the Bund in Shanghai, the Rosewood in Beijing, and hotels throughout Europe for far less and received much more spacious and well-appointed accommodations. • The room we had was terribly small, as small as any I have rented for ¼ the price. • The refrigerator just large enough to hold a few of the overpriced in room sodas and there was no microwave so all the leftovers from the great nearby Mediterranean restaurant had to be discarded. • There was no closet to hang clothes but only a small rack. • The key cards issues didn’t work in the elevator. We had to return to the desk and get the agent to re-activate the keys for us. They still didn’t work. Then upon arrival at the room the keys would not open the door. Another trip back down to the front desk. • There was no place to put luggage or even open it except for on the bed (which is a not a good idea as to sanitation or bed bugs. (TO BE CLEAR THERE WERE NO BED BUGS AT THE PROPERTY). They need to provide a collapsible luggage stand. • The fixtures and design of the room tried to be “trendy and modern” but the effect was non-functional. Small button or round tabs on which to hang clothing instead of hooks. • The bedside nightstands are extremely small and poorly designed. We broke two glasses by setting them too close to the rounded edges of the stands. • There was a nice interior courtyard with tables and space heaters. The evening was quite cool so we asked the front desk agent if we could have one of the heaters lit so we could eat outside, as there is absolutely no room to eat in the room. He replied that he couldn’t light them for us. • Street parking is available but sketchy. The parking garage is expensive. • In addition to the pricey room rates the hotel had the audacity to add a $15 amenity charge. • The bathroom was small but well finished but due to the extremely cramped size of the room the door had to slide rather than swing in or out. It didn’t provide a completely closed door for privacy. • The beds were too firm, and the linens were not soft and comfortable. • The complimentary morning service near the front desk consisted of lower quality baked goods, put out one or two at a time, and coffee. No tea, juice or even water that I could see There are so many other quality properties between LAX and the USC campus that I cannot recommend this as a great alternative, especially for the price.

CascadesRanger