Informações do estabelecimento
Saída até: 11:00
1352 Northland Dr, Mendota Heights, MN 55120, USA - Mendota Heights, Minnesota - Estados Unidos - 55120
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Extremely rude loud obnoxious white female employee with the blonde hair at the front desk
Avaliou em 24 de julho de 2022
I visited in June by myself and this female employee was super rude to me. She spoke to me as if I were a child, raised her voice to me, and was very condescending to me. I asked her why she was yelling at me and her excuse was that she was "wearing a mask" but that doesn't excuse her rudeness and sarcasm towards me. While I witnessed her treat white male guests with the utmost respect, she definitely treated me opposite. Her prejudice was obvious towards me as an Asian-American female and I am a US Army veteran. Also, when I checked out, I said "Thank you" to the male employee TWICE and was NOT told anything back. Nobody thanked me for my stay. I guess if you are a white male you will be treated like gold. However, this racist female was very rude to me and gave me a bad impression of St.Paul, MN in general. This is the first time I visited here and was treated like absolutely crap. I was respectful and asked for everything. I told all the employees "Thank you" and addressed everyone as "Sir," "Ma'am" or their name and I was treated like a subhuman like I was fresh off the boat. I hate this hotel's treatment of me. I emailed the manager but he in no way apologized to me as he did the other guests on TripAdvisor telling the guests with the 1 star reviews, "I am so sorry..." I never got that. Just a sad copy and paste email with no real apology and even said in his email that I should give them another chance. This is the first time I have EVER stayed at a Courtyard. Unless they give me a free hotel night, then I will never come back. It should be SHAMEFUL how these people acted representing the Marriot Courtyard brand. I expected the MINIMAL amount of civility and respect and was treated badly based on my race as an Asian-American female. By the way, the same blonde rude obnoxious employee treated some white male guest OVERLY nice and he was a US Army veteran like I was. It's amazing how him and I can both serve the US Army yet he gets treated better based on his race and his gender. The message that gave me is that if you are a white male you will be treated with gold, and if you are an Asian-female you will be treated like dirt. Sometimes people like her reflect their true prejudices in their behavior and they don't even realize it but it shows. She acted as if she were superior to me when she looked and spoke like a true "Karen."
Would have rated higher, but…
Avaliou em 31 de janeiro de 2022
I love Marriott! Very consistent, This was a great location, employees wonderful. I had an unexpected layover due to flight delay. I was going to take the hotel shuttle to the airport the next morning. I was astonished that on a small hotel shuttle van there were no masks required. At this time the Omicron variant was spreading. The whole van was full of several families and children traveling to Mexico. Not a single mask, except for the driver. I felt as if Marriott did not care for the safety of the guests at all!
Great hotel at a great price
Avaliou em 31 de outubro de 2021
We stayed here to split up the driving from Bemidji to Milwaukee and were not disappointed. The customer service from both the lady at the front desk and the man working in The Bistro was great. The Bistro was open til 10:00 for dinner and drinks which was awesome since we arrived later than expected. The bed was very comfortable and the room was clean. The pool was open til 11:00 which was also great for a late night swim. I would definitely stay here again while visiting the twin cities area.
AMAZING STAFF AND LOCATION
Avaliou em 21 de agosto de 2021
We spent 4 days here for a girls trip. This hotel was perfect, from the free shuttle to/from airport and to/from the Mall of America each a quick 10 min ride, to the beds that were so comfy we slept in each day and the balcony was great for evening cocktails. The best part of the hotel is the staff: Betty, Melinda and Pete at the front desk are all super friendly and helpful. Dorothy, Cindy and Grant are the most entertaining and friendly shuttle drivers. Grant also makes a delicious cocktail at the Bistro. A BIG thank you to the staff for really making our trip so special.
Always a Jump Off Point
Avaliou em 19 de abril de 2021
This is square one when departing for MSP. They always on the ball with one of the best park and fly rates in the area. Had to leave at the wee hours, however the night desk clerk made fresh coffee for us. Those little touches make this our go to place, the day before departing from MSP.