Holiday Inn Express & Suites Mountain Home
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R$ 831
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Saída até: 11:00
1005 Coley Dr, Mountain Home, AR 72653, USA - Mountain Home, Arcansas - Estados Unidos - 72653
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
TripAdvisor
Pontuação dos viajantes
Excelente
65
Muito Bom
31
Bom
18
Razoável
13
Ruim
14
Perfil dos viajantes
Negócios
29
Romântica
38
Viagem a sós
7
Família
46
Viagem com amigos
5
Resumo das pontuações
Atendimento
Custo-benefício
Limpeza
Localização
Qualidade do sono
Quartos
Great property, really great value.
Avaliou em 22 de setembro de 2022
For the price I paid, I thought I got an exceptional deal. Their breakfast each morning had a good variety of choices. There were pastries, pancakes, biscuits and gravy, sausage and eggs, muffins, cereal. I guess it's weird to list the food at the top of the list, but I found it to be "above and beyond" what a lot of basic motel breakfasts are. My room was right on the ground floor, around the bend when you walk in (120, I believe). So pretty close to the door, and the main atrium in the morning. NO NOISE. I could not hear people outside the room, I couldn't hear people in the hallway. I slept great though the night, the bed was comfortable. The bathrooms are a good size, though I'd like a louder bathroom vent fan for when I poop. (Yeah, it's another hotel without a loud vent fan, you'll have to turn the water on if you have a guest that you don't want to hear your bodily functions in the bathroom). I read a lot of reviews before flying to Arkansas (specifically, staying in Mountain Home) and after a lot of debate I settled on this one because it seemed to be the only one with good reviews about cleanliness. Other hotels seemed to have bed bugs or roaches, and I was NOT wanting to come home with bed bugs. This hotel was everything I could have hoped for and more. They were very accommodating with me. I was scheduled to check in on a Friday, but because Little Rock airport was so far away and our flight was delayed, we stayed with a friend Friday night (missing my first night in the hotel). They actually modified my reservation and didn't charge me for that night. ANY other hotel would have charged me for the night. This place didn't. Then when I came in the morning, expecting to check in "since I already had the room from the day prior" that's when they informed me they hadn't charged me for the day prior, the room wasn't ready, but to give them 30 minutes and it'd be ready. I came back 30 minutes later and the room was not only ready but smelled wonderfully clean. Really great experience. We did a lot in Arkansas, and at the end of the night we wanted to have a relaxing, quiet, comfortable place to sleep. This place was all of that and more. And they have a snack/beverage refrigerator upfront, which was a special bonus for me, because I was able to grab my morning energy drink on my way out the door and have it charged to my room. If management sees this, KEEP UP THE GREAT WORK.
Richard S
Shockingly Filthy
Avaliou em 20 de setembro de 2020
My experience with Holiday Inn has been generally favorable, but for this property, I must warn others to stay away. The room was filthy. It had not been cleaned after the previous guests. There were half-consumed drinks in one cabinet, used latex gloves in another. There were several old shopping bags in a dresser drawer. The bedside drawer had debris of some sort in it. The bathroom shower was a horror - mildew, dirty. We told the front desk who said, "Well, I'll put a note for housekeeping." Additionally, there were not housekeeping services available over the weekend. Utterly appalling and unacceptable in the current climate.
472ebonys
Disappointing and nothing special for the price
Avaliou em 1 de setembro de 2020
I usually never leave a review, but this hotel is screaming for someone to say something...bad. I stayed 154 nights in a hotel last year, all over the country, and this hotel is the highest priced ($128 before taxes) for a Holiday Inn Express. There was no discount given for being a Senior Citizen (I’m 61) and/or being a U.S. Air Force veteran. Room was drab and showing its wear. Dirt in grout in the bathroom and stains on the paint. Electrical sockets in lamp didn’t work. This hotel is way past due for an upgrade or being downgraded to a name change. Perhaps a Red Roof Inn or (Not) a Quality Inn. Keep looking and don’t waste your time. P.S. I am a spire member with Holiday Inn and booked this on-line with their app. I have a profile with my preferences on file for the front desk clerk to try to meet them. I always want to be on the top floor, since you can’t hear someone walking around in their room above you (like now) if there is no one above you. The front desk clerk assigned me to the first floor, with no apologies. It was late, I am tired, so I didn’t challenge it. Disappointed.
EdB2367
Stay at another hotel
Avaliou em 27 de agosto de 2020
I was expecting a lot more from this hotel brand, but highly disappointed. To start, looking at the outside of the hotel, a majority of the window seals are broken and windows are hazy/streaking and disgusting (see pictures). Most staff were wearing a mask as requested when you walk in, but the hallway sanitizers are empty. Carpets are dirty/stained (see picture) and in need of replacement. I wouldn’t even remove shoes/socks unless another option was available. Breakfast had to be ordered the night before and with limited items. Employee placed hot items in a cup with lid. The exercise equipment was not working properly and almost fell off the treadmill. Furniture in room was in need of repair (see picture). Door handles in room needed updating. The bathtub drain had “nasties” in it (sorry, not posting a picture of that). I’ve stayed at a lot of Holiday Inns, but this one takes the cake. The CEO of this hotel chain should stay there and then give a review. Don’t blame it on the employees, the CEO only lets them do so much. The two awesome things I can say about this experience is 1) Chelsea at the front desk. She has top notch customer service skills. She helped me with everything I needed. She deserves a better work environment. The second reason, which I have to say, I don’t know his name, is a man with a long pony tail that helped me on a few occasions with a great attitude. If I ever visit Mountain Home again, I will definitely stay at the Hampdon Inn, which is next door.
Janet F
Stay at the hotel next door
Avaliou em 8 de agosto de 2020
Rented two rooms for three nights. The hotel has a musty stench and the rooms are humid and smelly. The refillable bottles of shampoo and body wash mounted in the shower is gross and something I’d expect at a roach hotel from the 1960’s. Due to COVID, we submitted our breakfast orders the night before but still had to wait 30 minutes for the food. This Holiday inn/Express is a dump. After returning home I immediately canceled two future reservations at other Holiday Inns Expresses. They use to be pretty consistent quality, but it’s a roll of the dice anymore wether or not they’re well maintained or clean.
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