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Nice environment, inconvenient
Avaliou em 27 de Outubro de 2020
A very nice forested area in town. The cottages are old but renovated. Room is quite cramped, though the bathroom is big. However, you'd have to walk 2 steps down into the bathroom. Staff are very nice. As it is in a rather secluded area, you will need a car or some mode of transport, though it is really not far from the town area. Breakfast is more than adequate, though the usual tasteless Thai-style.
Mature and Quiet
Avaliou em 2 de Agosto de 2020
The idea was to have a Hotel in town that would allow for exploration of the town itself and to plan trips to various Wats(Temples) during our 5 Day stay, This hotel was booked from Agoda and the main criteria was that it said it was situated in the city Centre, Chiang Rai is not a big place and this hotel was by no means in the City Centre. It was a 30 min walk to get to the centre and I know this because there are no taxi's, car or motorcycle available at the hotel. The reception will get you a taxi, or you can hire a Motorcycle,
Rooms are clean and average, storage space is quite limited for clothes etc, had to ask for extra coat hangers as the 3 provided in the small hanging area was in no way adequate for 2 Adults with 5 days worth of clothes.
Breakfast was included in the price and was OK but rather basic. Same choice of 5 items every day.
The staff were friendly and helpful and tried to make the stay as enjoyable as thy could.
One very critical comment I have is that they are very lackadaisical regarding check out. I was asked for the receipt for the money I had given to cover the cost in the unlikely event of losing the key. The deposit was duly returned and we went on our way, only to be emailed a full week later, saying that we had not paid for the room. I was under the impression that the hotel room had been deducted from my card, but this was not the case and the receptionist failed to mention anything of this when we were checking out. It was all cleared up in the end, but very poor check out system.
Nice Place to Stay with a Pool
Avaliou em 21 de Julho de 2019
We stayed here for one night on our way north. Booked two rooms (family of four with kids). The price/value can't be beat and the staff was nice and accommodating. The rooms were clean and the A/C was appreciated. There was a nice pool area but the water was very warm, making it uncomfortable to swim in. The kids swam in it for a while. The shower by the pool was more refreshing than the pool. There were mosquitoes (but this was the case in all the hotels in Thailand, even the 4 stars ones). Breakfast was basic but enough. We would stay here again.
Wonderful stay, tranquil setting but with easy access to Chiang Rai and surrounds
Avaliou em 20 de Maio de 2019
We had a wonderful stay here, extended to 4 nights after booking only 2 initially. It's a peaceful place with polite and friendly staff and a restaurant with simple but tasty local food. The standard rooms are small, as other reviews suggest, but the setting and pool area make up for it. We booked via Agoda at a very good price and thought our stay was excellent value. Only suggestion is that the pool could do with a quick clean every morning with a net to remove any pesky bugs floating on the top.
Avaliou em 13 de Fevereiro de 2019
Upon my arrival I was pleasantly surprised by the tranquil settings.
However things would soon change during check-in.
I found the lady on reception to be rather rude & dismissive & I later had dealings with the same person which I will elaborate on later.
My 3 night stay was in a Deluxe Queen, once I had been given the key I specifically asked if it was a Deluxe Queen & was informed yes it was.
Upon entering room 306 it was obvious this was NOT a Deluxe Queen.
I returned to reception & after a lot of talking between the 2 reception staff I was informed it was incorrect as I had suspected.
Apparently another guest was in 'my' room & I could change rooms the following afternoon, I'd like to add there was no apology or suggestion of any reimbursement of any kind.
The following afternoon at around 1.30 PM I eventually moved into the room that I had paid for.
After an evening out I returned to the hotel & found the fridge not working correctly, I approached reception & requested some ice which I was given.
An hour or so later I asked for more ice & was informed by the same lady who I'd had dealings with on my check-in that I must pay 20 baht!
I expressed my disgust & refused to pay, I reminded her of HER MISTAKE on my check-in, she then ignored me & began talking to her colleague & began to laugh & make jokes about the 'farang'.
When I asked for the managers email email she refused & when I requested her name she reluctantly gave it to me, apparently she is called Sa.
While this hotel is very pleasant & the Deluxe Queen room is very pleasing to the eye I find certain members of staff to be outright rude, obnoxious & dishonest.
I'd like to add that I did eventually get the managers email & so sent a email regarding my disgust, I am still waiting for a reply..........