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Avaliou em 4 de Outubro de 2021
My wife and I are BonVoy members and normally do our utmost best to stay at Courtyard by Marriott hotels as they do follow ADA recommendations for mobility accessible rooms and everytime we reserve one, we do not have to worry whether that will be the room we get when we arrive or not. With that being said, IHG, Holiday Inn Express and Suites almost made true converts out of us this past month. We were on a 3 week trip encompassing 12 states. In one of those stops, there were no Courtyards avalable so we became member of IHG rewards and decided to give Holiday Inn Express a try. We stayed in several IHG owned hotels. As I said Holiday Inn almost made us convert our preferences for our hotel stays. We noticed that almost all Holiday Inn Express had their mobility accessible rooms near the hotel and not way down at the end of the hall. Also, the roll in showers seemed to follow ADA recommendations. Most all had grab bars and the ada recommended height of the toilet. I say they almost made us converts until we stayed at the Holiday Inn Express and Suites in Nebraska City, NE. We did not have a reservation, so we were willing to compromise on what we needed most importantly in our accomodations as my wife and I are both disabled. We were a couple days from home after this long 3 week vacation. We had already made it to Gold Elite Status thru the previous two weeks. Our experience with this partiuclar property in Nebraska City left a very sour taste in our mouths and are not quite sure now if we are truly ready to convert to always staying at Holiday Inn Expresses. I looked on the IHG app as my wife went into Walmart to get a few needed items when we pulled into Nebraska City. The only room that would fit our needs was a King Suite mobility accessible with roll in shower. That was great! We didn't mind paying more for a room if it meant our needs would be met. So, I called the property to see if any other mobility accessible rooms were available with roll in showers. First, the front desk girl said she had a room with 2 queen beds with roll in shower available. That was great . Told her I would take it and asked her if she needed our IHG member number. By this time, she retracted and told me it was not available but she had one just like it with a regular walk in shower. I asked if it had grab bars in the shower, a hand held shower head, and grab bars by the toilet to which she replied no. So I explained to her that those items were particularly important for us. So I told her that looking at the IHG app, I saw the king suite with roll in shower. So I asked was it still available. She replied that it was so I reiterated for assurance that it did have a roll in shower and grab bars by toilet and in roll in shower. She answered in the affirmative. I did this because on the app, it showed that room available as well as a king suite with comm accessibility which does not meet our needs. We arrived at the hotel within fifteen minutes of this conversation. My wife checked us in, and we went to the room. I go inside the bathroom and immediately was dissappointed. It had a walk in shower, not a roll in. It had a fixed shower head that was so high, we couldnt reach it to make adjustments. There were no grab bars by the toilet nor the shower. My wife then called back to the front desk and was told sorry, nothing else is available. So, I checked the confirmation the front desk employee had sent me and saw that she had reserved the king suite with comm accessibility. So, I called the front desk to see if maybe she got them two rooms confused. I was then told that none of their handicapped rooms had grab bars. I find that hightly doubtful as we had stayed in numerous Holdiay Inn Expresses along our 12 state 3 week journey. When I said that I could see where it would be easy to confuse the two, she replied that no king suites were available and the app just hadnt updated.. Ok ... but the correct suite was available when talking to her by phone about 15 mins agos.. and the confirmation for the wrong king suite was sent in just a couple minutes of being told the correct one was available and she would reserve it for me. This was a nightmare for us. Not only did we not get the correct room or even one that would meet our needs after we were told we would have it, but the tile was all cracked on the bathroom floor, which my cane would catch on it and I almost fell several times. There was someone's dirty socks in the opening of the nightstand. NO hotel staff at the front desk that night or next morning had on masks either. This has left a very sour taste in our mouths just when we were praising Holiday Inn properties. Now we are a little leary to try any Holiday Inn again.
Avaliou em 20 de Setembro de 2021
At first I thought $150 a night was high, but little to choose from in this area. Being a new hotel helps a lot when staying as a guest:) Still, things went very well:) Check-In and Out was easy:) Loved the bed and pillows:) Room came off clean except when I moved the sitting couch to watch TV👀 Let’s just say needs vacuumed😮 Breakfast was great! Gentlemen running the breakfast area was AWESOME! Nice BIG shower with good pressure and hot water:) Nice large TV that pulls out from wall:) Overall, well done:)
beware!! Price GOUGE!!
Avaliou em 1 de Setembro de 2021
Worst hotel experience, I called the Chamber of Commerce to complain, that is how bad this place is!! NO ELEVATOR!!! ALWAYS broken... sleep in your car and save yourself $300.00 if you give them your credit card over the phone consider your money gone....
Avaliou em 25 de Julho de 2021
The shade in the room was electric, raised half way and there was no remote. We wanted to go to sleep and the the sun was still up. When I called downstairs, I was told that none of them work in the rooms and they could hang a blanket for us. The next morning we could see from the outside that the shades in the other rooms worked fine. We made do, just a disappointing experience.
Avaliou em 17 de Junho de 2021
After having an unfortunate experience at a hotel in Omaha, we headed out of the city exhausted and nervous about finding a room so late - after 9:30 pm. I am the type to always have reservations. I blindly searched for hotels near our interstate location and found this Holiday Inn Express. I called, and they were so nice and did have a room. The hotel is on the edge of town, only 3 years old, and in immaculate condition. The area felt very safe. There were even lean cuisine type frozen meals and ice cream for sale at the registration desk, which is handy for late arrivals in a small town where restaurants don’t stay open 24 hrs. They have returned to serving hot breakfast, but we did not try it, as they had the room blocked off with an employee serving each person individually due to covid precautions. This method caused a line, and we were in a hurry to get on the road. It smelled great, though. I will always be grateful for this hotel and would stay here again if in the area.