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Avaliou em 14 de Outubro de 2021
Reasons to avoid La Posada.
1) they do not honor paid in advance reservations.
2) they do not clean their tires and dated rooms
3) they allow pets, see also #2
4) there is almost no parking available
5) amenities in the rooms don’t work, I.e. wall plugs, lamps
6) dogs allowed to relieve themselves on the premises including event grass space where weddings are held
7) pool area poorly maintained, workout equipment broken
8) you cannot get anything to drink on Sundays, no bar, wine or sodas because nothing open
9) in room coffee supplies never updated, use the one serving and that is it
10) there are other, better priced hotels nearby.
We had a terrible stay this summer. A paid in advance room reservation for a two room suite was not honored. Found out there was no room when we went to check in after a long day of travel. No explanation given. The room we were given was tired and in need of a good cleaning. Animal hair and the sent of wet dog permeated the place. Cleaning was never done during our three day stay. Outside, trash also piled up in the various cans around the property. Items inside our room did not work, lamps that wouldn’t light and electrical outlets that did not work. The blinds and windows were dirty and dusty and we had to leave them down since the cords would not function
Dogs barking in the room near us for extended periods. Apparently, you can leave your dog inside the room and go fir an extended tour. The barking dog not addressed by staff at all. They just sort of shrugged. We also saw people “walking” their dogs on the event green space near the restaurant patio. Be careful where you step if you are hosting something there.
The restaurant staff were nice but either overworked or undertrained. Took 30 minutes to get a coffee and juice in the morning. Not sure it was the wait staffs fault as they seemed to be brand new to the job.
Front desk was not helpful and did not respond to calls about cleaning, dogs barking, rides etc. Again, maybe untrained or overworked.
Other than the location, I have nothing to recommend about this “resort.”
The Santa Fe vibe is alive and well!
Avaliou em 14 de Outubro de 2021
Charming old world style artists colony!
Great Property, Great Staff, Great Stay, Charming Elegance, Great Service.
From the greetings at the front desk reception, very friendly professional and awesome!
Danielle, Elizabeth, Gabriella and entire FD team :), all very helpful and professional, nice and over the top with hospitality !!
Constantly spoiling guests to make them feel special
Stop By julias and say howdy to Julia, she make the place perfect...
The Gents in the BAR/Saloon are all awesome, Eric, RIchard, ...
The CHEF is a master in special dishes! Derrick the Gm greeting guests with cool margaritas in the lobby! Great at overwatch and making attention to fine details.
Great Property, and very special charming villas/rooms, from artists studios years ago. A Santa Fe old town experience.
No, no, no
Avaliou em 9 de Outubro de 2021
I am in the resort hotel business, and all I can say is that I'd be embarrassed if this were my product. Poor design, unthoughtful layouts and room amenities, and sloppy execution. Oh, and no one mentioned until end of our second day when we asked that housekeeping is only every 3 days!!! It's a resort hotel in a dusty tourist town, and the rugs aren't vacuumed and wastebaskets aren't emptied for 3 days?! Marriott should be embarrassed.
Amazing anniversary trip
Avaliou em 7 de Outubro de 2021
We absolutely loved our stay at La Posada! The entire staff was so friendly and attentive (front desk staff went above and beyond!!) the grounds are so beautiful and true to the Sante Fe feel! If staying in room with a fireplace, request woodburning ( they hav both wood and electric). It really added to the ambiance! Rooms were comfortable and clean! We only dined at the restaurant for breakfast and truly enjoyed. Definitely visit Eric at the bar for amazing drinks! ( he really knows his stuff as well as his customers!) The hotel is walking distance to everything, including a small supermarket.
The only negatives I can see were the restaurant wasnt open for lunch and the spa was closed all the days we were here :(. (Might just b time of year). Also the pool area was beautiful with super comfortable loungers, however the pool itself could use a little makeover.
That being said, everything else about this place makes up for and allows me to give 5 stars!!!
Thank you to the staff for a wonderful anniversary stay!
Avaliou em 24 de Setembro de 2021
I'm honestly shocked that this hotel is associated with Marriott. We recently stayed here and the situation was so bad we ended up leaving for another hotel, something we've never done before
To start, the rooms are in total disrepair. We had to switch rooms because of this and both rooms had pretty serious issues (one had an air conditioner that wouldn't shut off which made a loud, disconcerting slamming noise every couple minutes and the second had several windows along a public sidewalk with blinds that were so shoddily installed they gave no privacy at all when fully closed.) Every possible surface in the rooms were scuffed, scratched, or chipped. Everything in the rooms looked grimy. The floors were creaking so loudly with every step it was almost comical
Even worse, customer service and professionalism were non-existent. The staff we encountered were all very friendly but unfortunately totally unhelpful. No one seemed to care about our issues and we had to follow-up repeatedly for basic stuff (for example, getting maintenance to even look at our crazy air conditioner took 2 hours and three follow-up calls.) There didn't seem to be very strict uniform standards as I don't recall seeing any name tags at all and one of the maintenance people who came to our room was just wearing jeans with a t-shirt. This is actually a pretty big safety issue. How were we supposed to know who worked for the hotel? Additionally, there was a group of people who seemed to work for the hotel (hard to tell with the uniform situation) sort of just casually hanging out / joking around in the main driveway the entire time we were on property
The location of this hotel is convenient, but that's about it.