Hotel Mercure Burton upon Trent Newton Park

Diárias a partir de

R$ 487

Localização Do Estabelecimento Em Burton on Trent, Mercure Burton Upon Trent Newton Park ficará numa zona rural, a 5 minuto(s) de carro de National Brewery Centre e a 8 minuto(s) de Claymills Victorian Pumping Station. Este hotel de 4 estrelas está a 12,2 km (7,6 mi) de Tutbury Castle e a 18,9 km (1...

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Informações do estabelecimento

Entrada a partir de: 15:00

Saída até: 11:00

Localização Do Estabelecimento Em Burton on Trent, Mercure Burton Upon Trent Newton Park ficará numa zona rural, a 5 minuto(s) de carro de National Brewery Centre e a 8 minuto(s) de Claymills Victorian Pumping Station. Este hotel de 4 estrelas está a 12,2 km (7,6 mi) de Tutbury Castle e a 18,9 km (11,8 mi) de National Memorial Arboretum. As distâncias são apresentadas à 0,1 milha e ao quilómetro mais próximo. - National Brewery Centre - 4,7 km/2,9 mi - Edge Hill - 6,7 km/4,1 mi - Pirelli Stadium - 6,7 km/4,2 mi - Claymills Victorian Pumping Station - 7,6 km/4,7 mi - Swadlincote Snowsports Ce...

Newton Solney DE15 0SS DERBYSHIRE UNITED KINGDOM - Newton Solney, Derbyshire - Reino Unido - 150

Comodidades do estabelecimento

Entrada a partir de: 15:00

Saída até: 11:00

Avaliação dos hóspedes

TripAdvisor

Pontuação dos viajantes
  • Excelente

    167

  • Muito Bom

    162

  • Bom

    154

  • Razoável

    71

  • Ruim

    68

Perfil dos viajantes
  • Negócios

    123

  • Romântica

    205

  • Viagem a sós

    16

  • Família

    113

  • Viagem com amigos

    82

Resumo das pontuações
  • Atendimento

  • Custo-benefício

  • Limpeza

  • Localização

  • Qualidade do sono

  • Quartos

Excelente

Avaliou em 28 de agosto de 2014

Bom custo beneficio. Ótimo café da manhã, quartos grandes, espaçosos, com uma bela vista. O local é bem calmo e reservado, longe da área comercial, uma delicia para um boa noite de sono e conforto. Wifi free, bom atendimento, limpo.

Luísa B

Not great

Avaliou em 7 de maio de 2022

Absolutely appalling, hotel does not answer the phone or questions of customers. Have called atleast 10 times to get through to someone but no one at the front desk!! Tried the reservation line and there also clueless!

Isaach96x

Return to travel and hospitality

Avaliou em 15 de dezembro de 2021

The team eased me back into travel life coming out of pandemic. Comfortable room, tasty food and cosy bar experience with kind and thoughtful service and help by José and team made me very happy with my stay. I hope to be back soon.

704blaise

Bah humbug! Christmas is cancelled!

Avaliou em 24 de novembro de 2021

Never got the chance to stay here - our booking over Christmas to visit family was cancelled with around a month until the big day. The explanation was: As I’m sure you’ll understand (how patronising) the impact of the Covid-19 pandemic on the hospitality industry has been significant and the hotel is having to prioritise long-term bookings to support their recovery. Well I am sure I understand that Mercure does not value our custom and has found a better offer. Supporting recovery is understandable but am I inclined to book with Mercure again or recommend them given their unreliability? Absolutely not. Shocking behaviour. Now we are saddled with finding another place when lots of places are booked out and we will have to pay through the nose. Mercure - you call yourself a professional chain? This would never happen with Hilton. If you are considering staying here, don’t. Take your custom elsewhere, otherwise you run the risk of being let down. Thanks Mercure for causing a great deal of stress ahead of the festive season, when instead we should be looking forward to celebrating with loved ones. It's not like we've waited two years for this or anything given travel restrictions (oh wait...yes it has been two years).

FFandFF

DON'T BOTHER!!!!

Avaliou em 9 de novembro de 2021

Turned up at this hotel for a 3 night stay. Arrived at 9pm with a sleeping 1 year old in the car. Had booked the 'Superior' room (room with lounge area separate) so that we had the space. Greeted by the rudest receptionist who made it clear that we had basically interrupted whatever chat she was having with the bar man. We were shown to a 'Privilege Double' room and quickly realised this wasn't the room we had booked. Turned out that it was an error in their booking system where the reservation team had sent over that booking and our booking had Superior Room on it. Lady at front desk didn't believe we had booked the Superior room and basically said we couldn't have it as it had been double booked for a wedding the following day. We aren't the type of people who will take a room away from a Bride so we asked if we could use the room that night and deal with it in the morning. The lady told us the manager at the hotel wouldn't be able to help, she gave us the key to the room and said we needed to be out by the morning and to call the Accor Group number. Finally got into the room we had booked which was filthy but most importantly, got our little one off to sleep. I decided to call the Accor Hotel number to see what could be done. I had to explain to one lady 4 times that we were already at the hotel, she then passed me through to Customer 'care' who basically talked over me and at one point, laughed about the situation we were in? They asked to speak to the receptionist so queue me walking downstairs to speak to the Reception Lady again who actually rolled her eyes at me!!! It swiftly became apparent that nothing would be resolved with this team of people overnight. We decided to sleep and deal with it in the morning, we also decided that whatever room they ended up giving us wouldn't be enough to account for the awful customer service and booked the Hilton up the road (which is just brilliant by the way) for the following 2 nights. Woken all night by people running around the hotel, doors slamming and general noise and actually dread to think what the noise would be like with a wedding on. The team of people we were greeted by in the morning were lovely and were actually quite shocked about what had happened and very apologetic. The new receptionist was able to describe the previous one perfectly before we had even gone into detail which made us wonder how often she gets complained about. The Manager asked us if we would stay and he would see what he could do but we advised we just wanted to be refunded and to leave, which he did sort out for us. All in all, I would never return here and possibly wouldn't stay with the Mercure Group again. We were quite glad the mess up gave us a reason to leave in all honesty and would give less than a 1 star if we could - only giving 1 because the morning team were genuinely really apologetic! Book the Hilton - you won't be disappointed!!!

Corinna818