Avaliação dos hóspedes
Pontuação dos viajantes
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Viagem a sós
Viagem com amigos
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The Worst Holiday Experience Ever
Avaliou em 25 de Fevereiro de 2020
We did not get what we paid for. We paid for two double rooms. When we arrived, there was no one to check us in, and when they did turn up, they said "there are problems with the rooms we booked and they would have to move us." They put us in a run down three bedroom apartment with a kitchenette in a building in the middle of an open area away from the rest of the main property. And when we complained, they said we will just charge you what was agreed upon, as if they were doing us a favour by putting us in an apartment rather that the two rooms. The staff was flippant and dismissive. No one explained what amenities were available to us on the property. We were not offered breakfast, even though it was included in the room rate. There were no working deadbolts on the exterior doors, so the apartment was not secure. During the night, there was a strange man seated on a bench outside the apartment who seemed to be some form of security. Some windows would not open. The apartment was extremely dusty, including the furniture and beds. Only one small bar of soap was provided for us all to share between three bathrooms for our entire stay. No one from housekeeping came to attend to the rooms or the apartment during our stay. There were holes in the ceiling. There were mice or rats running through the ceiling during the night, and with the holes in the ceiling, this was a major concern. No breakfast was provided even though this was included in the room rate. There was no microwave even though this was included in the room rate. There was no running hot water in any of the three bathrooms or the kitchenette, and the fixtures in the showers were broken making it difficult to turn the very cold water off and on. When we went to report the hot water issue, there was no one available and we had to incur roaming charges to use our mobile phones to call a posted number. When the lady turned up to investigate the hot water, she said "it's not that cold".
Avaliou em 22 de Março de 2019
They didn't know I was even coming the pool wasn't filled the place was outdated. You have to taxi to the beach or drive anyplace you want to go. I put in a reservation for about a 4 week stay I stayed two nights and they wouldn't give me any refund. I blame Travelocity for a lot of this they were no help and I don't think I will do business with them again and I am telling my friends not to use them. I am looking into suing them. I lost over $2,000.00 dollars and had to find another place to stay on my own as Travelocity was of no help.
This is the worst hotel experience of my life.
Avaliou em 25 de Setembro de 2018
I booked three rooms for one night ( 3 couples), with the expectation of staying longer . All three rooms were disgusting. The sheets and pillow cases were dirty. We asked for three different rooms, they too were as bad as the first set. The pillows and sheets dirty. Actual pillows were yellow, must have been 20 years old. We had to leave and find a different hotel.
Don’t look at the pictures, it’s very misleading. No refund was given by the hotel or Expedia. Very disappointed, shame on them both.
Terrible. Probably the worst service ever experienced.
Avaliou em 18 de Agosto de 2017
Stayed 2 nights. No window in bedroom, electric socket hanging off wall by its wires, no bedside light, no soap, no toilet paper.
Paid for breakfast but staff simply failed to appear on one day. No one cares.
The other day, breakfast comprised: loaf of bread still in supermarket wrapper placed on table with a tub of margarine for common use. Asked for juice, got some disgusting sweet drink which was not juice. Make own tea. Get own cutlery.
Actually a shame as the hotel is set in lovely grounds, and, with better management, could be good. Right now - avoid.
Worst place I've ever seen
Avaliou em 29 de Junho de 2017
This place is horrible and the owners should be ashamed of calling this a hotel. Honestly felt that I was at the Bates Motel as I was the only person on the property, which is extremely run down, and very very creepy. Of course I did not stay and left as quickly as I could. I kept visualizing that shower scene. DO NOT BELIEVE THE PICTURES... all lies. TripAdvisor needs to remove this place from their site!!!