Avaliou em 25 de Janeiro de 2018
O hotel é péssimo em vários aspectos: NÃO TEM CAFÉ DA MANHÃ (É servido café preto com barra de cereal).
NÃO TEM SERVIÇO DE QUARTO
O AMBIENTE NÃO É FAMILIAR.
É permitido animais e há moradores, parece mais um flat.
Bare Room, missing amenities.
Avaliou em 23 de Maio de 2021
This hotel advertises "fully equipped kitchens," yet had no dishes, nor pots or pans. We had to ask at the front desk. Rather than getting any, what we got was an apology. We had to wait, until they could get us some “clean” pans. (They were eventually cleaned after we washed them.) We found the first set of silverware they gave us had old food particles on them, and we had to ask for another set. There’s no dish drainer, so we had to towel dry the dishes after we washed their dirty dishes. We had to go back to the front desk repeatedly to get towels. The next morning, they STILL did not have clean dishes.
Extended Stay’s customer service says the lack of pots and pans is due to a new policy, so they are not planning to fix this issue.
They advertise the rooms come with an iron and ironing board, but the room was not so equipped.
The room also has a nice table to sit at to eat, but no chairs! We asked for chairs from the front desk, and they brought us office chairs that were dirty. (The did not have the chairs that the rooms usually have.) So, ultimately, we were not able to use the kitchen. We paid extra for a room with a kitchen, then could not use it.
They advertise free high-speed Wi-Fi. When you actually use it, however, it is slow Wi-Fi. But for a price, you may purchase the higher tier speed that they had claimed was free.
They say “pets are welcome,” and fail to mention the fee. However, the pet fee can be expected, and it is very reasonable. The front desk even waived it, without our needing to ask. They seem to be aware that the website fails to mention the fee.
We were unpleasantly surprised to discover the room was not carpeted. This posed a problem for our small, elderly dog, who could not walk on the smooth surface. Had we known the room was not carpeted, we would not have booked it.
We also paid extra for a king size bed, hoping for some extra comfort. I don’t mind a hard bed, but the bed was lumpy. The pillows were small designer pillows. They looked nice on the bed, but there are too small for comfort.
I have stayed at many Extended Stay properties with no problems like these in the past, even during the pandemic. It seems this may be a problem only at this property. This was the first time I was using them for a recreational trip. My fiancé, needless to say, was not impressed. This was her first time at an Extended Stay, and probably her last. We now have a trust issue with Extended Stay, and probably will not be using them in the future.
Extended my stay
Avaliou em 26 de Março de 2021
Customer service was very professional. Hotel was clean n quite . I have decided to extend my stay for another week. Rooms were great and comfortable. I was able to have guest and family without any issues and greatly appreciate that.
Avaliou em 2 de Março de 2021
Bria was so helpful and reassuring. While no one else seemed to be there to help, she fixed the situation and was so nice during the process. Had stayed there nights before and the previous staff was no where to be Great stay overall thanks to her. Will definitely go back thanks to the hospitality . Thanks Extended stay and thanks Bria!
Avaliou em 23 de Fevereiro de 2021
Currently enjoying my extending stay studio. The third floor isn’t too bad once you get used to the stairs! Brianna and Alex were very polite and efficient with extending my stay. Alex always makes sure I have clean towels! Come here if you want to have a pleasant experience!