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Avaliou em 5 de Março de 2020
Trata-se de um hostel que tem quartos individuais muito bons e espaçosos. Muito bonito, bom atendimento e café da manhã que pode estar incluído na diária ou não. Por ser um hostel, as vezes é um pouco barulhento, mas nada demais. Eles tem um anexo, próximo ao lago, onde funciona um bar.
O Café de manhã individual com algumas opções de prato pronto, o que é bem comum na Guatemala, a não ser que se hospede em um hotel de rede internacional. A comida, no geral, é cara, mas achamos os mesmos preços pelos restaurantes que fomos por antigua e panajachel.
E o restaurante fecha cedo. 8h30 da noite ja estava encerrado.
O Clima do hostal mais descontraído, com músicas, festas, aula de salsa as segundas-feiras. Panajachel é bem pequena, então o hostal está super bem localizado. Internet excelente. O selina tinha um filtro coletivo de água próximo a recepção.
Avaliou em 19 de Fevereiro de 2021
We had a really nice stay at Selina, we stayed in the ‘unique’ room which was really large, comfortable and clean. It was also quiet at night which made a nice change for somewhere in Guatemala! We found the menu to be fairly limited for lunch and dinner here but it had the basics. The separate bar next to the beach is in a great location with amazing views. We’d stay again and would recommend!
No hot water & will get locked in/out after hours
Avaliou em 28 de Janeiro de 2021
Great facility, good location and nice front desk staff. However, my 3 night stay was tainted by the fact that there is no hot water (only warm water and only for the first minute of the shower; I complained and tried 4 different showers during my stay) and the security guard is NEVER there after hours to open the door. I had a 5am shuttle to the airport setup by the front desk and was stranded locked inside trying to find the security guard (knocking, ringing, calling and hollering) for 20 minutes while my shuttle driver waited. I had to wait for 10 minutes after hours on another night as well to get in.
Deplorable Customer Service
Avaliou em 15 de Março de 2020
If you want to be challenged and learn about emotional intelligence when you receive the worst customer service ever, then this is the place to visit.
From all the staff working here, only 3 people know what customer service is. The rest, seems that you have to work for them. Cheap does not mean no customer service
Not worth it, much to improve
Avaliou em 27 de Fevereiro de 2020
My stay at Selina wasn't great. The potential is there but lots need to be improved. At first the amenities seem nice, pool, workspace, kitchen, etc, but unfortunately theres a lack of important details.
For a very large hostel, the only small waterfilter was always empty. The kitchen does not have plates, cups, mugs or enough cutlery. We only had 1 (huge) bathroom for an all girls dorm with 8 beds, we always had to stand in line to shower. Would have been better if toilet/shower were seperated, or if there'd be an extra mirror in the room. I attended 1 event, salsa class, but the crowd existed of drunk locals or staff members taking shots. I came specifically to attend a boat party and upon arrival wanted to secure my ticket, the girl behind the desk said it wasn't necessary to reserve in advance. The next day I checked in again and the same girl told me the event was fully booked, so sorry. Very disappointing..