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Avaliou em 16 de Julho de 2020
I came down from waterloo Illinois with my family who came from McHenry Illinois a entire 3 hour drive father then me . When I got there I was told they don't rent rooms to out of states. I just so happen to have been recording my 5 , 4 , and 3 year old so I cought it on tape . The manager refused to make it easy on me to get a room as my kids where overheated from the heat. So naturally I recorded my second and third visit there . The second one the same lady argued with me about out of state ppl renting rooms . This I know was not true as my family rented 4 different rooms and was still there . She finally rented me a room after I told her this with stern voice witch I never use , but again I was with my 3 babies and this time my newborn . The third one I let my husband do the renting as he is a cdl driver and deals with holiday inn all the time. She saw me walk past the front desk , but did not see where I went . I went to the bathroom to change kids into swimming suits. As I came out she had hurried to the back window to see where i went and where my car was as she gossiped about me to her staff . All on tape btw .. she suddenly released i was actually behind her and said can i help you ? I said quickly no! As i rushed my kids off so she didn't get loud in front of them again. This was a terrible place to stay and had it not been the only thing open with a pool due to covid, i would of never came back . We informed bellman trucking co. Who further passed the info on . I obtained an aturney king benson paragold Arkansas. To take further action . If you want to see the recordings please call me at 6183409837. Kimberly
Avaliou em 15 de Março de 2020
For 18 years, I've been traveling with a little green parrot. No pets is a deal breaker. The staff made it clear that they were glad to accomodate the only parrot ever to work in the garages at Daytona International Speedway. Clean room with all the accessories expected at this level, Great breakfast. The shower was a litle awkward, but then I remembered that I was in a handicapped room, so it made sense.
Very clean, nice rooms
Avaliou em 2 de Janeiro de 2020
We stayed on a Sunday night, and the hotel was very clean and very quiet. Not many people were in the breakfast area the next morning, which was nice. The woman staffing the breakfast area was very friendly and helpful. Good value for the room and full breakfast.
Where are these good reviews coming from?!
Avaliou em 4 de Setembro de 2019
I have never had such a poor experience at a Holiday Inn Express - in my life. Our family travels a lot, we’ve stayed at several multiple times a year. The is the first time I’ve experienced anything negative. Absolute nightmare.
Checked in, ignored odors, ignored rooms with doors wide open and fans in doorway, walked into room, basically walked right back out of room. Checked out with no help from front desk staff about issues or potential refund. Manager dodges calls and then doesn’t return them.
Nasty. Unkind. Poor business practices.
Just a few things our family experienced, hotel images online do not match actual hotel, dark parking lot - dim outdoor lighting, foul odors, chemically pesticide smell, duct tape “repair” on electrical box, outlets in room did not work, boogers and snot on the wall, stains and holes in bedding and carpet.
Staff do not care about customers or their children.
WOULD NOT recommend.
I am not sure how IHG even allows such a place to be listed under there name.
If you decide to find out yourself - be prepared to spend $100 with NO REFUND in your future.
Avaliou em 11 de Agosto de 2019
Stayed here during a road trip from Montana to Alabama because it's pet friendly. The room was clean, average size, and wasn't overly deodorized for a pet room. We tried using the outdoor pool but the mosquitoes ran us inside. Breakfast provided a large variety of things to eat for picky kids.