Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Agradável hotel em bela cidade
Avaliou em 4 de Novembro de 2014
O Hotel está muito bem situado no centro da cidade de Pátzcuaro e perto de todas as suas principais atracções. A sua arquitectura é a típica da cidade ( julgo que é uma casa recuperada),
com um belo pátio, bonita vista e com a maioria das comodidades actuais.
Quaint hotel in superb location
Avaliou em 27 de Outubro de 2019
This hotel could be exceptional if better maintained. Unfortunately the plumbing was bad, leading to bad drainage and the smell filling the room. Also, in-hotel restaurants were not operating for breakfast. Maybe we had to order ahead of arrival? But not known.
Avaliou em 10 de Agosto de 2019
This was our third visit to the Hotel during the past 5 years, and sadly we have to say it’s not what it was.
Reception was less than friendly and our bed was rock hard, and it wasn’t until I put the duvet and
blankets on top of the mattress were we able to get any sleep.
Returning from dinner in the plaza, we parked in the hotel parking. WARNING - the uneven steps from the parking area to the hotel are very poorly illuminated and one of our party tripped and fell. A scary moment as he was an older gentleman (80 and very active) he badly skinned his shins and hit his head. It took 15mins for someone to arrive with ice.
Needless to say we won’t be back as no one showed any real concern.
Avaliou em 27 de Março de 2019
This is a wonderful place, one of those rare hotels where you enter a room and the ambiance swirls about you and says, “I must stay here”. Extensive and tasteful renovations in a four hundred year old building, with extremely high quality workmanship that left me agog. The quality found here is rare in Mexico. Hot water that circulates, so you open the tap and it is hot! Rare in buildings with 24 inch thick walls and miles from the water heaters, notice I said heaters, not a heater, and the water heaters are big industrial boilers ensuring that there is enough water to fill that big, solid copper soaker tub! Lots of lovely thick towels, comfortable beds with copious duvets and quality linens. Pillows that are pillows, not soft rocks, and a lovely staff. This place is worth every peso. Suggestions...a wifi repeater in every room would help, and, put a chrome cast device on the back of every tv for those of us who would rather not watch tv in Spanish. Weak, I know we are weak!
appalling service, refusal to cancel reservation after an accident en route to hotel
Avaliou em 2 de Janeiro de 2019
Refusal to cancel reservation, insisted we contact Booking.com, but their system reported ERROR for at least 24 hours to our attempt to cancel on line. Neither did anyone answer our telephone calls.Called and emailed the hotel, but Alejandro Lemus refused to find a solution notwithstanding failure of Booking.com to cancel. Lemus' replies to us are full of contradictions, underlying his total lack of willingness to find a solution. Everything points to this hotel, with or without Booking.com complicity, to take advantage of our (and probably many other's) misfortunes.