Informações do estabelecimento
Saída até: 11:00
74100 Pigianos Kampos – Rethymnon, Greece, Crete - Pigianos Kampos, Crete - Grécia - 74100
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Nice hotel, very poor food experience for a four star hotel.
Avaliou em 25 de julho de 2022
So, the hotel itself is really nice, all areas are clean, the rooms are nice and clean etc. Staff at the hotel are predominantly lovely, the ladies who wait the eating area deserve special mention! So what let's it down, the food, and in a huge way. It's a small hotel so I don't mind a small selection, what I do mind is that it's poor quality. I am just at home with a spam and egg from a greasy spoon as I am with fine dining. But when I book a four star plus hotel I expect a reasonable standard. When there was meat it was generally way overcooked, Chicken was always dry and bland, they even managed to dry out beef ribs! It's very sad that there was a massive lack of Greek food, it's a greek hotel! Why isn't there more greek food (We saw Gyros once) Overall the food was just very disappointing so be aware of this. MANY people fed this back whilst we were there so hopefully it will change
Terrible all inclusive and very rude staff- Honest review
Avaliou em 24 de julho de 2022
Positives: When we arrived at the hotel we were greeted by a very friendly receptionist who was always happy to help throughout our stay. Poolside nice and good location. Beach bar across the road was very nice. Negatives: Not enough sun beds for the amount of guests. During our first visit to the restaurant. We were confronted by 2 ladies who were very rude, one older lady and one younger. I was in the middle of eating and they told me they close in 5 minutes and even tried taking my plate. Bearing in mind it was 9.00pm and the food stopped at 9.15. The hotel advertised a late sleepers breakfast from 10.30-11. When we arrived at the restaurant at 10.15, the same ladies, specifically the older one told us we were late and made us feel like we were an inconvenience and was generally rude. Overall the food in the restaurant was very limited. There was about 8 dishes on offer and half of these were potatoes and rice. I felt the amount they had charged for the stay at the hotel was not value for money at all. The lady at the bar was also extremely moody. When you asked for a drink she made no conversation or didn’t smile once. Again terrible customer service for the amount you pay for the stay at this hotel. My partner also lost her hair clip around the poolside during the day. She went back to check under the sun beds with no luck. The next evening, she noticed that the bar lady had her hair clip in her hair!!!! When mentioned to reception, they brushed it off. It was definitely her hair clip as it was very distinctive and from a shop only available in the UK. The drinks were very watered down,specifically soft drinks like cola and lemonade etc and were not very nice. It seemed this hotel was trying to do things as cost effective as possible, but still charging guests high prices. Overall I would avoid this hotel as we spoke to a number of guests around the pool who were also thinking of complaining as they had felt they had been ripped off. One other guest was also looking for another hotel to move to. I don’t understand the good reviews for the hotel. If you book it, your expectations will not be met. This is a genuine review from genuine working people who expected a little more for their money.
Thank you for the beautiful memories
Avaliou em 24 de julho de 2022
We had a beautiful stay in the hotel; nice and modern room and perfectly clean every day. Thanks to the wonderful and friendly cleaning team. Beautiful flowers/trees in the hotel and at the poolside. The food was good but I missed a bit more traditional Greek food. Also at the restaurant the crew was super friendly. And of course the Kabos bar; a special big thank you to Aspasia and Sakis for serving us every day with a big smile and the talks we had together about the life at Crete and many other things ☺️ We already miss you both! When we arrived at the bar, you already knew what we’d like…you really made us feel family. So in general I can only say thank you again to the whole team to make our holiday perfect, you have more than a great customer service level! Hope to see you soon again!
Clean. Limited food availbility for an all inclusive. Some lovely staff and customer services, but some not so happy staff
Avaliou em 20 de julho de 2022
Nice and clean hotel. Our room was a bit noisy as backed onto a main road. Housekeeping were good although didn't always replace water in the fridge. Food OK .. had to ask for veggie options for snacks at the bar. Older woman in the restaurant was very rude to us on night one as we went back to get some more to eat after a late arrival at the hotel. She said they finished serving at 9.00 p.m. (we arrived at about 8.55 p.m.) although service actually finished at 9.15 p.m. She pointed out that we had already eaten once (we had a few snacks when we first arrived after a long day travelling). She was then off with us for the rest of the week and treated visitors differently depending on whether she liked you or not .. and we were not alone in the not liked group. The lady at the bar was quite abrupt too sometimes and demanded an empty glass before providing another drink. The guys at the bar were much more relaxed. Despite being advertised as all inclusive, there were limited snacks between main meal times and nothing available to eat after 9.15 p.m.
Avaliou em 19 de julho de 2022
Lovely lovely hotel and excellent customer service especially a lady called irene at the front desk, she was so wonderful, nothing was an issue and she was always so willing to help! The lady’s during breakfast and dinner are also very very nice. we had a double room and I really liked it. Only thing I didn’t love about it was that frosted glass doors separated the bathroom facilities to the bedroom but it wasn’t an actual bathroom. Food was ok for the first couple days but we got bored of it very quickly as there are very little changes to the menu each day. I ended up ordering gyros and pizzas in the nights as I wasn’t eating much through the day. The pool area is nice and relaxing, only issue I have with it is the pool bar.. the lady serving drinks had the worst customer service I have experienced, she was very very miserable and actually made ordering drink quite uncomfortable for us.. I was in complete shock when she raised her voice at me. Alot of other people were complaining about her attitude too. Sometimes it was a man at the bar, he made the drinks nicely and was very friendly. Overall I enjoyed my stay my only issue was really the lady at the bar.