Não se aceitam animais de estimação ou de serviço.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 155 avaliações
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Love the location..disappointed with management
Booked 7 days at this location. Because of changed plans in Athens we arrive on Monday intead of Saturday. We called and informed them of a late arrival. Arrived and Monday and told our room was given away and no room was available..However, they put us at Mary Hotel next door. Manager said " don't worry the change is an upgrade" and paid for two days. Two days later we didn't want to move again, and loved our room at Mary Hotel. I asked to see what was we were told an upgraded room. We didn't like the room and stayed at Mary Hotel and paid extra. Local management at Crete had no power. At Mary Hotel the owner is managing all day. Loved Terry and her cooking was outstanding. I am sure Crete was ok but to us Mary Hotel was superior. You can do better than Creta.
Creta Residence Platanias.
We got back today 12/10/19 from a week at the Creta Residence booked thro teletext holidays and it was a joke. They said it's a 3 star A/Inc and let me tell you this, it's barely a 1 star and definitely not all inclusive. They had 5 bain Marie's and a tiny salad table, the food was disgusting and not that we took any kids but there is zero choice for kids and a rotten choice for adults and only 3 bain Marie's at lunch time. We had toast for breakfast and that's all so we ate out for the rest of the meals. I will say one thing tho, our bathroom flooded with sewage whenw had a shower because it came up thro the drain on the bathroom floor. I reported it to a chap called Aris ( the one with the beard) and he got us moved to another room within ten minutes(thank you Aris so much for that). There wasn't someone at the little bar they have got most of the time so we got fed up waiting and went out for drinks. It's about 70 metres away from a lovely sandy beach and there is luckily bars and restaurants about a ten min walk away. We went in a few restaurants but our favourite was the Regina the food,service and price were second to none. On just another note about the hotel when you get picked up by coach to go back to the airport you have to walk about a quarter of a mile to the top of the road because the coach can't get down. Transfer time to Chania airport is approximately 100 minutes. This is all our all inclusive at the Creta residence.
Very nice hotel. Very quiet and too close to the beach and to town.you can find anything you want. Very clean room.the staff very friendly and helpful. Also the food was delicious. The pool was big and very clean.
I've got mixed feelings on this hotel we arrived early hrs when we entered the reception we were met with a grumpy man sleeping on the sofa while doing check in no words were spoken we were handed a key and that was it we had to ask which way to our rooms On entering the room 116 we thought it looked very dated in need of a update the beds are as hard as a brick no softness to them at all bathroom very dated hairdryer is like something out the space rubbish for drying your hair shower attachment you had to hold while trying to get washed not good In morn we went for breakfast nothing for me to eat except toast had a couple of boiled eggs over the next couple of days food was not to good most of the time then on wed we got up to the pool being closed all day we were not happy no explanation to customers as why just a sign put up went and seen manager who at first was very rude to my friend but after she had it out with him spoke to her over the next couple of days we noticed there was someone not sure if she was inspecting the premises but things did improve a good bite manager more attentive to his customers we spent some time at the beach which is beautiful sun loungers 5 euro a pair which we thought was good value as you could go away and return if you wanted When walking up to the main street there was a horse in a dumping ground no water at times luckily enough there were people feeding it and giving it water ys included every day I would go up with carrots fruit something should be done about the conditions that wer sole is living in Main street loads cafe bars restaurant We met some really nice people here love crete would I return to creta residence for the reasons in my review no I wouldn't this could be a fab wee hotel if the owners put money into bringing it up to date so come on creta listen to your customers I wouldn't mind paying a little more for an up to date creta
An average hotel in need of bringing into the 21st Century
The hotel is in a good location - right by the beach and not far from the shops, cafes etc but to get to the hotel you have to pass a horse teathered up in a dumping ground and the horse had no food, water or shelter from the sun. The food at the hotel was good but there were no other snacks available in the afternoon apart from dry cake. The selection of drinks was very limited as well. The bedrooms were spacious but the beds were extremely uncomfortable. The bathroom was in need of a good scrub, especially the shower ‘cubicle’ and it smelled of sewage for most of the week. The shower was useless and it flooded the floor every time it was used. There were tea and coffee (no milk) provided for the first day only as this wasn’t replenished afterwards. The pool area was good, apart from very uncomfortable sun loungers which put us off using the pool for long periods of time. Lastly, the staff were mostly friendly and helpful but this depended on whether their conversations with each other had been interrupted.