Avaliação dos hóspedes
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Worst deal ever
Avaliou em 2 de Fevereiro de 2015
This place is a scam, we book on a rate of 100 usd, the pics and the amenities are not what they sale.
The owners should rated as a hostal, it does not deserve a 3 star category.
The worst thing is that once you pay they don't refund you.
Absoloutley foul hotel. Avoid at all costs
Avaliou em 29 de Janeiro de 2015
We were booked here with our intrepid group when our original hotel was fully booked. It was by far, the worst experience of my life.
The hotel itself is so dirty. The sheets were not clean - had blood stains on them. I saw first hand that they don't change sheets between guests, they just flip them over and use the other side. The bathroom had hair EVERYWHERE. Not just one or two strands of hair but huge clumps of it everywhere - also indicating it hadn't been cleaned. Ever. The bathroom door itself was also rotting. Things in the room were broken. It was all round filthy. The air conditioner was so loud that you couldn't sleep with it on. The alternative being not having it on overnight and also not being able to sleep as it was far too hot. The staff here were not friendly at all....tried to ask them for directions and they just pretended not to speak English. The pool was also filthy. I wouldn't even call it a pool. More like a fountain next to the reception desk.
I've travelled all over the world and this is by far the worst hotel I've ever stayed at. Avoid at all costs
Avaliou em 19 de Janeiro de 2015
Our Intrepid tour booked this hotel as the 'backup' and I'd have to say it was the WORST decision EVER. We stayed on a Friday and Saturday night and with many sources of loud music (one being the Karoke bar right by) blaring until 5:30am, it was impossible to sleep. Their air conditioners are desperately outdated and as soothing as the sound of drilling. To top it off, the bathroom had broken tiles, broken toilet paper holder, half the tap of the shower was missing with sharp exposed metal instead - it was just horrendous. Wireless only seemed to be available within 2 meters of reception as well.
Our tour leader was in a room that looked newly renovated but referred to it as a cave as it only had one very small window; at least he didn't have the relentless noise we were exposed to though!
And the "pool" isn't what you'd call at all inviting and only big enough for a child or perhaps two to splash about in (and is right by the reception/street). Seriously AVOID. We were *meant* to have stayed at the Hotel Playa Del Carmen which is a couple of blocks away - which was WORLDS better.
Not staying here ever again
Avaliou em 5 de Janeiro de 2015
We booked two nights at this hotel online and it was kinda of expensive, when we got there the hotel didn't looked nothing like the pictures on the site, the rooms were really hot, the bed were like laying in stone, I believe that the floor was more comfortable, when we asked our money back because we were just staying one night the owner told us that we had to talk to our travel agency, that he couldn't do anything, we called to our agency and the told us they will call the owner so he give us our money or at least part of it, after that the owner refuse to give us our money, so when we were going out to visit the 5th avenue, he told us that every time we leave the room we have to leave the key to him, we refuse and left, after we came back and returned the room, but he was really rude to us.
The rooms don't feel safe, the don't have a lock or anything, just a button to secure your door.
I won't recommend people staying here at all.
worst hotel ever
Avaliou em 8 de Dezembro de 2013
I hAve travelled all over the world and never come across such a terrible hotel not even going to elaborate if you have a choice dont stay here, we had to our first night with intrepid tour was here. Stay on 5th avenue so many places to choose from