Baseado em 47 avaliação
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Informações do estabelecimento
Este confortável hotel está situado em Playa del Carmen. O Kay Hotel garante uma estadia tranquila uma vez que conta com apenas 15 quartos de hóspedes. É possível aceder ao Wi-Fi em todo o hotel. O Kay Hotel dispõe de receção aberta 24 horas por dia. Infelizmente, não existem unidades de alojamento onde todos os que ficam neste alojamento possam pedir um berço para os mais pequenos. Não são permitidos animais de estimação no Kay Hotel.
Saída até: 11:00
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Great location, less than basic room!
Avaliou em 19 de dezembro de 2019
We just arrived in Playa Del Carmen and needed to spend the night, so that we could catch the bus the next morning. We chose this hotel because it was within walking distance from most things. Although the location is great, the room is definitely overpriced for what you get. Everything is VERY dated, the shower barely worked, very noisy, patio doors were questionable at best - but we did sleep, stayed safe and bonus, the AC worked!
Avaliou em 4 de março de 2018
No pool needs repair not clean no elevator have to go next-door to sister hotel for pool and they say it’s not working I will never do a non-inclusive again I go to Mexico 3 to 4 times This was probably the worst trip
You get less than you pay for!
Avaliou em 21 de janeiro de 2018
Worst hotel I ever stayed at! It´s a low-price-hotel so I didn´t expect luxury. Though I expect a hotelroom to be Clean and safe - it was neighter! The shower was so Dirty that I felt more Dirty after shower than Before. We also got like an allergyreaction (we are not allergic to anything) and it was probably mold. The sheets wasnt changed once during our 14 Days stay. Sometimes we didnt have towels - they were out of them. The last Days cloths was stolen from our room and they did nothing about more than accuse and ask the cleaningwoman which off course denied it. After angry complaining... we found the clothes hidden in the room (furthest into the chest of drawers at the bottom). Two possibilities: they had put it back so they couldnt be accused in case we complained again, the other possibility is that it was hidden there from start in hope to steal it after our check out. They accused the cleaningwoman, but I am not so sure, there were many in the staff that had access to the room and as we also now was in the room - with what purpose???
Good location, unkept property
Avaliou em 7 de janeiro de 2018
When we arrived to this hotel it was a mess. Towels all over the floor at check in. Bathrooms dirty. Floors were a mess. Frankly not a place we felt comfortable staying in due to the conditions, even if it was just for the one night that we planned on. Maybe If this place was a cheap hostel but not for over $100 a night. I give this place a 2 star instead of 1 for a couple reasons: 1. Omar the receptionist was incredibly helpful and understanding. 2. After some back-and-forth with the hotel manager he finally moved us to the sister hotel across the street which was much cleaner. 3. Location steps away from beach.
Avaliou em 28 de agosto de 2017
Definitely not 4**** location is perfect but hotel needs work.. lots of work. Bed super hard, broken fixture in bathroom cut me twice, broken furniture on balcony, no privacy either! enough said. 2 star at best