DoubleTree By Hilton Hotel Pleasanton at The Club

Diárias a partir de

R$ 949

Este encantador hotel está situado em Danville. Estão disponíveis, no DoubleTree by Hilton Hotel Pleasanton at The Club 297 quartos de hóspedes para conveniência dos hóspedes. Além do mais, existe ligação à Internet sem fios disponível no local. O DoubleTree by Hilton Hotel Pleasanton at The Club of...

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Informações do estabelecimento

Entrada a partir de: 15:00

Saída até: 11:00

Este encantador hotel está situado em Danville. Estão disponíveis, no DoubleTree by Hilton Hotel Pleasanton at The Club 297 quartos de hóspedes para conveniência dos hóspedes. Além do mais, existe ligação à Internet sem fios disponível no local. O DoubleTree by Hilton Hotel Pleasanton at The Club oferece um serviço de receção 24 horas por dia, para que as necessidades dos hóspedes sejam totalmente satisfeitas a qualquer hora do dia ou da noite. Este alojamento não dispõe de berços mesmo quando solicitados. Este estabelecimento compreende que a acessibilidade é importante para todos os hóspedes...

7050 Johnson Dr, Pleasanton, CA 94588, USA - Pleasanton, California - Estados Unidos - 94588

Comodidades do estabelecimento

Entrada a partir de: 15:00

Saída até: 11:00

Avaliação dos hóspedes

TripAdvisor

Pontuação dos viajantes
  • Excelente

    427

  • Muito Bom

    229

  • Bom

    85

  • Razoável

    43

  • Ruim

    36

Perfil dos viajantes
  • Negócios

    348

  • Romântica

    152

  • Viagem a sós

    44

  • Família

    187

  • Viagem com amigos

    52

Resumo das pontuações
  • Atendimento

  • Custo-benefício

  • Limpeza

  • Localização

  • Qualidade do sono

  • Quartos

Pude sentir-me em casa, fora de casa

Avaliou em 13 de março de 2016

Mais uma vez utilizei o Double Tree by Hilton em Pleasant. Para dizer a verdade, foi minha quinta vez desde agosto de 2014. E mais uma vez tive uma excelente experiência, começando pela chegada. Fui recebido pelo gerente, Daniel Cabral, de maneira muito amigável, que me saudou pelo nome. O quarto, limpo como de costume, é bastante amplo. O ar condicionado, silencioso. A televisão tem um tamanho de tela muito bom, 42 polegadas. A velocidade da internet é fantástica, pude assistir filmes do netflix sem problemas. O café da manhã é excelente em qualidade e variedade. E o pessoal? Simplesmente fantástico, todos muito educados e sorridentes. Além de tudo isso, você pode usar a academia que fica ao lado (e tem passagem por dentro do hotel, no segundo andar) e é simplesmente a academia mais maravilhosa que já vi. Ah! Tem também o serviço de shuttle, que te leva para qualquer lugar num perímetro de 5 milhas. Necessitando se hospedar em Pleasanton ou nas proximidades, pode ir tranquilo ao Double Tree by Hilton em Pleasanton.

Fabio S

Friendly Employees

Avaliou em 29 de agosto de 2022

Great location for the Good Guys Car Show Event. Always efficient, clean and easy in and out. After spending the day at the car show it's always relaxing in the bar area, cocktails, appetizers and dinner with friendly staff.

C G

Avoid if you can though the front desk and breakfast staff are great but housekeeping and communication need to keep up

Avaliou em 15 de agosto de 2022

Aweful communication issue. Called front desk advising room is ready for housekeeping at 10:30am, 12;30pm, 1:30 pm and now at 4pm… nothing is done. I understand maybe there could be staff shortage but really? You have a room and you can’t take a nap while the housekeeping is cleaning everyone else’s room? Worst diamond treatment ever

jefflA1712TF

Nothing exciting about this place

Avaliou em 27 de junho de 2022

Not what you would expect as a 4 star hotel. The place needs upgrading - we booked the package with breakfast and 4 days in a row the exact same breakfast - limited spread - would not recommend, take a short drive and pick up outside. Staff great!

Vagdevi T

Terrible Customer Service and Stay

Avaliou em 23 de junho de 2022

I'm not even sure how to start this review since there were so many issues with this hotel. We coordinated with the hotel over a year ago to create a wedding room block. At the time, the hotel seemed decently priced ($120/night) for our wedding guests. Unfortunately, the actual hotel stay proved we should have went with another location due to the following issues: (1) Smoke smell in many of the rooms. If they had a year during the pandemic to improve rooms, it definitely didn't smell like it. (2) Luke warm water. It was a hot day during our stay, but every hotel should still be expected to provide decently hot water for showers. This was before the power outage issue I'll describe further below. (3) Traffic noise. This wasn't a problem for me, but if you're sensitive to noise, this hotel is adjacent to a big highway interchange. (4) Many of my guests had to check in at 6 PM or later...after the 3 PM advertised check in time. Now for the more concerning issues of the stay: (5) Arguing and fighting outside the hotel lobby. Police were called. Unrelated to the next issue. (6) A thief/degenerate was scouting the hotel bar and restaurant. Hotel security apparently already knew of the person but for some reason didn't remove her from the hotel. She attempted to trespass into my bride's suite and had to be forcibly removed. (7) Power outage on what was the hottest day of the week from at least 9 PM to 12 PM the next day. According to hotel management, PG&E is entirely to blame and the hotel can only provide 50% off one night...for a room with no power. And of course they refunded some of my guests only 25% or nothing at all, and it wasn't until I intervened that they caught the overlooked mistake and refunded 50% to all. Regardless, 50% is not acceptable for a room without power. Management at this hotel thinks a $60 rate is market price for a room without power when no customer would even consider a stay if they knew they wouldn't have electricity. I'm sure if my guests did not complain, the hotel would have gladly charged everyone the full original cost. And one bonus oddity: (8) My room had six TV remotes. Four older ones and two newer ones that actually worked. I would expect a hotel chain to have a little more attention to detail for their rooms. I hate writing reviews and wish I didn't have to, but I just want to make sure nobody has to experience this level of incompetence and failure to provide decent customer service. I'd say spend more to be safe and have a pleasant hotel stay, but you could probably spend less at a run down motel and still get better customer service. Overall, this hotel is not dependable for large events and will not provide adequate customer service if something goes wrong. It seems that $60 is more important to the DoubleTree Hilton than a customer's future business. Update: the hotel's general manager, Kevin Goebel, has informed me and my guests that 50% is more than reasonable for a hotel room without power. Please take note if you book a room at this hotel. They consider electricity to only be 50% of their advertised service. So they will happily take half of your money but not provide hot water, refrigerators, lights, air conditioning, television, WiFi, etc.

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