Baseado em 141 avaliação
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Informações do estabelecimento
Este agradável hotel está localizado em Downtown.
Saída até: 11:00
Comodidades do estabelecimento
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Comfortable rooms in a great location
Avaliou em 17 de outubro de 2021
One of the best features of this Homewood Suites is that is fresh and new. No older hotel makeover. We stayed twice in one week - one night on the first night of our whirlwind Fall Leaves Adventure and then two nights at the end. For both stays, the front desk staff was totally engaging and very helpful. Our first suite was a corner river view which was huge (718), when we returned, although the reservation was for a river view, we were given a much smaller suite with no view (716), but did not question or complain. Housekeeping is by request - an option we chose. Both suites had good areas for TV- watching and adequate bathrooms. Both totally clean and quiet. And huge refrigerators, too. Breakfast was good and as expected with varied hot and cold items in a pleasant clean area. The airport shuttle was a great feature, plus we also took the shuttle to the ferry dock. We were also aware we could use the shuttle for dinner, but we did not. Overall a very good choice for downtown Providence.
Avaliou em 7 de outubro de 2021
We booked a suite for family to celebrate mom's 90th birthday. The room was bright, clean and spacious, with a view of the river. After a terrible experience at a Residence Inn in Newport, this Homewood Suites was a delight.
Overall good hotel
Avaliou em 2 de outubro de 2021
I was there for eight days, overall it was good. I had groceries delivered (they brought them up no issue), I had a package delivered on Tuesday, had a package go out no issue, and breakfast was good each more. My issues were: 1. Housekeeping; I asked for my room to be cleaned Mon/Wed/Fri, Mon and Wed were done no issue. I came back Friday evening after work and my room was not cleaned. I called down to the front desk to inform them and they said they saw the note but housekeeping was gone for the day but they will get it done early Saturday (no reason why it wasn't done). Fine, I had to go into work from 8-2pm so no issue but when I got back my room was still not done. I had to call back down to inform the front desk and they "assured me" it should be done within 15 minutes. Since they had a full house they prioritized the rooms that were turning over first. Your long term stays should be the priority especially if you screwed up the day before. 2. Upon check in both of my phones were not working. When maintenance came to look he had to swap out one but the other was "working". I said thank you and he came back in a few minutes to swap the phone. About 30 minutes later when I was unpacking and needing more hangers, I tried to use the phone to ask for more hangers, they weren't working (dial tone but I couldn't use any of the speciality buttons; front desk, maintenance, etc.). I had to call the hotels number to speak with the front desk (I did get the hangers btw) but when I called down to inform them one of the staff informed me that the speciality buttons have never worked (since she has been working at the hotel) and that I had to use "0" and they could direct me from there. Honestly the whole process was a waste of my time and it was horrible customer service. 3. My digital key deactivated one morning, I called down to the front desk (with breakfast in my hands) and he informed me I could wait 5 minutes for a new one or he could come up and open it. I opted for him coming up, no reason why it deactivated or no apology. Overall the location was great and bed was very comfy.
Wonderful place in a great location!
Avaliou em 29 de setembro de 2021
This hotel is wonderful…very clean, lovely decor, and friendly and professional staff. It is also in an excellent location with many attractions and restaurants within a 5-10 minute walk. The valet is a bit pricey but worth it for safety and convenience.
Avaliou em 18 de setembro de 2021
This property is Always consistently clean, Team working there Super accommodating and it has awesome amenities! Complimentary breakfast is fresh and delicious! The gym is clean and has huge selection of machines!