Casa Dona Susana

Com ótima localização em Puerto Vallarta (na área de Zona Romântica), Casa Dona Susana está a 1 minutos de carro de Playa de los Muertos e a 8 minutos de Malecón. Este hotel na praia fica a 8,5 km de Terminal de cruzeiros e a 11,9 km de Bahía de Banderas.Sinta-se em casa em um de nossos 42 quartos ...

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OpenWeather

7

Quarto standard, 1 cama King

1 cama King

Quarto com decoração personalizada

Internet: Wi-Fi grátis

Entretenimento<...

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Política de Cancelamento

Comodidades do quarto:

Máx 2 adultos

Reserva imediata

Informações do estabelecimento

Entrada a partir de: 15:00

Saída até: 12:00

Com ótima localização em Puerto Vallarta (na área de Zona Romântica), Casa Dona Susana está a 1 minutos de carro de Playa de los Muertos e a 8 minutos de Malecón. Este hotel na praia fica a 8,5 km de Terminal de cruzeiros e a 11,9 km de Bahía de Banderas.Sinta-se em casa em um de nossos 42 quartos com decoração individual, com frigobares e TVs LED. O Wi-Fi de cortesia mantém você conectado e há programas a cabo para sua diversão. Banheiro privativo com chuveiros apresenta produtos de toalete de cortesia e secadores de cabelo. As comodidades incluem cofres e serviço de preparação de cama para ...

Manuel M Dieguez No 171 - Puerto Vallarta, JAL - México - 48380

Comodidades do estabelecimento

Entrada a partir de: 15:00

Saída até: 12:00

Avaliação dos hóspedes

TripAdvisor

Pontuação dos viajantes
  • Excelente

    632

  • Muito Bom

    422

  • Bom

    128

  • Razoável

    69

  • Ruim

    50

Perfil dos viajantes
  • Negócios

    23

  • Romântica

    662

  • Viagem a sós

    176

  • Família

    122

  • Viagem com amigos

    180

Resumo das pontuações
  • Atendimento

  • Custo-benefício

  • Limpeza

  • Localização

  • Qualidade do sono

  • Quartos

Em reforma porém com possibilidade de usar estrutura de outro hotel

Avaliou em 31 de outubro de 2016

O hotel estava em reforma e o barulho começava as 9h da manhã. Pudemos utilizar a estrutura do hotel los Arcos, com piscina em frente à praia e guarda sol e espreguiçadeiras. Disponibilizam toalhas para a piscina. A água quente do chuveiro não funcionou dois dias.

karladellanoce

Charming Hotel

Avaliou em 15 de agosto de 2022

Some friends and I were in Puerto Vallarta for a week and loved our stay. Casa Dona Susana is a beautiful hotel with a great rooftop pool! The staff were very kind and helpful! It is an incredible value for the price. We’ll be back!

44lexis

Oversold!

Avaliou em 1 de agosto de 2022

Earlier this year, I had a lovely stay at Hotel Casa Dona Susana and gave the hotel a nice review on TripAdvisor. Based on that experience, when I was going to be in Puerto Vallarta for one night in July, I booked using Booking.com. I arrived at the hotel and checked in. Then the man who checked me in excused himself. A few minutes later a woman came to the front desk and told me the hotel was sold out (I had already checked in). She said they would put me in Playa Los Arcos across the street, in a large room with a King bed. She then had me check in a second time. After asking a couple of times why my reservation had been accepted when they were sold out, she admitted they knew that they never had a room for me in Hotel Casa Dona Susana and had always planned on putting me in one of their other hotels. Playa Los Arcos is much larger than Hotel Casa Dona Susana and is geared to families. The pool was filled with kids and music was blaring all afternoon. The noise only stopped at 10 p.m. when it started raining. So much for relaxing stay. My room was large but the furniture was tacky (faux tiffany lamp) instead of charming. Would it have been too much to have comped me either breakfast or a drink for the bait and switch?

Callebaut

Beautiful and simple

Avaliou em 22 de julho de 2022

The staff was so friendly, knowledgeable and very pleasant. This hotel was very clean, bathroom shower is a bit small if you’re a bigger built person but not horrible. Bed was comfortable and room was very cold which was great for the humid and hot weather. The hotel is within walking distance of the beach, restaurants, small stores and the gay bars. Also if you’re into Starbucks, it’s around the block and down the street from there. Great stay and definitely would stay here again, the hotel is small and quiet. The pool is simple but nice to enjoy and relax.

brianpV1462MK

This hotel just can't seem to get it right... again

Avaliou em 15 de julho de 2022

I have stayed here MANY MANY times over the years, but sadly I think my time has some to an end. So much potential, but so many silly mistakes. I booked a short 4 night stay at Casa through Orbitz as a VIP member. This entitled me to a room upgrade and breakfast... neither happened. When Orbitz asked me about my upgrades I told them I didn't get them. Once that review was posted, then Casa reached out to me. They said they had no record of my VIP status. But instead of trying to solve the problem ... it was basically ignored. We emailed back and forth with no solution or true attempt to win back my business. The then stated that they should have looked more closely at my reservation. AGREED! After talking to other guests at the hotel on the pool deck, it seems like over all lack of concern or care is the standard fall back. When something goes wrong, "I'm sorry" is nice, but then fix it! Don't kick the can down the road. Other issues were an annoying alarm that went off one night all night until 4 AM before someone took the time to fix it. No "Do Not Disturb" sign or doll (they have a doll system to alert housekeeping) and when I asked for something was ignored. The shower water pressure blasted water all over the bathroom (the bathroom is very tight). The steps were NEVER swept or mopped and were filled with dirt, leaves, etc. Could have been easily fixed in 20 minutes. I REALLY REALLY want to like this hotel again. Great location... amazing rooftop... etc. I'm not sure why these little things always seem to get in the way with this hotel. I appreciate the apology, but then PLEASE DO SOMETHING ABOUT IT! I don't want to hear we will bring it up to someone else, that obviously doesn't do anything about it. Offer to make it right. Free night(s) next visit? Refund? You have a diamond in the rough in Zona Romantica, but this gem needs some buffing and shining to return to it's potential.

mndavet