Não se aceitam animais de estimação ou de serviço.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 455 avaliações
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Bom hotel, boa qualidade do sono e o atendimento da equipe não deixou a desejar. Achei os quartos limpos e agradaveis, espaçosos, bem como os banheiros. O preço é justo, obtem-se o que se paga, no geral é uma boa opçao;
Perfect Place in all regards; especially enjoyed the Kayaking
Though the bungalow we rented for the 5 of us was a little "shabby" by American standards, the beds slept well, the AC was greatly appreciated, the restaurant's food was what we wanted. The managment was anxious to please and gracious. Then we rented, for a very nominal price, a pair of kayaks so we could go out on the "Lagoon of 7 colors". We also swam there. This is an older place, slightly campy (do people still use that term?) and not at all fake or plasticy.
There are better places to stay in Bacalar
When we arrived, it was at night, there was no sign or illumination to indicate the hotel entrance, so it was tricky to find. The front desk did not have our reservation (we did book through Expedia, so it is likely their fault and not the Hotel). They did put us in a room, but the room had a backed up drain so the room smelled of feces most of the time we were there. There was also a party boat outside playing loud music all night, the hotel had no interest in getting the boat to turn the music down. When we wen t to breakfast the next morning, service was very slow and not timely at all.
Good view, but the photos look different than it really is. The hotel looks like they have not been maintained on time. The room was deteriorated, there were ants on the bed, lizards on the wall inside the room. I didn't feel comfortable. I will not return to the hotel.
Sadly, the only thing we enjoyed about this hotel was the View. We had a lovely patio, but there were no chairs inside or outside to enjoy the outdoor spaces, the beds uncomfortable and old. We were there for 2 days..There’s was no internet at all, A very small area below by the busy tour boats to swim in the lagoon, the pool was drained and the hotel is in terrible shape!