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Had a 10 day, partially pre-paid, dive trip planned when Covid hit. Still waiting for refund!
Avaliou em 16 de Janeiro de 2021
This place appears to have absconded with my $2,500FD, along with others' (see reservations.com). Recently, they contacted me, thanked me for being patient with refund (10 months after I asked for it!), and then asked for my banking info to send me my refund! Needless to say, I did not send it. I said they could issue me a refund to the credit card...Not seen it yet. BE VERY CAREFUL.
Proper Fiji, not the Disney version of Denaru
Avaliou em 25 de Novembro de 2020
Wananavu is not the most posh resort that you will find in Fiji, a place synonymous with luxury but it is certainly one of the warmest welcomes that you will find. It oozes charm, character and relaxation and provides excellent value for money. I booked direct for the best deal.
We also felt like we had experienced a slice of the local culture and hospitality rather than going to a hotel that we felt could be anywhere in the tropics. In comparison, we spent a night before flying out at the Westin Denarau, and whilst it was perfectly nice. It didn't feel particularly Fijian.
The drive from Nadi is pretty breathtaking. Unlike hotels on other islands, you can rent a car and take yourself rather than having to catch another flight.
The hotel is near to Raki Raki, a small town in the North of Viti Levu, the main island in Fiji. This is not an area populated with hotels and so outside of the hotel the tourist amenities are limited. But don't let that stop you. Raki Raki is a great town, with a vibrant market (wonderful street food), some interesting little shops and local bakeries.
Every member of staff (without exception) was attentive, friendly and helpful. With it being a small hotel, you quickly get to know one another.
Because it is a small place, there aren't people waiting on you at every corner, so you will generally need to go and get your drinks from the bar but that was fine by us.
Being a small hotel, don't expect lots of extra facilities, but I can attest to the pool being a delightful spot for a cooling swim and a cheeky G&T. The beach area was also a calming place for a read from the swinging hammocks. Though it isn't the sweeping sands of many a brochure, we loved it's cove-esque intimacy.
We had massages and facial while we were there and that service was again excellent. It's in a small enclave at the top of the hotel site, no extras such as jacuzzis etc, just a treatment room but the treatments themselves and expertly delivered by a very friendly lady. The prices are also very reasonable.
Food and Drink:
We did not opt for the all inclusive option as we tend to have breakfast (which is included in the room rate) late and then skip lunch on holiday. All the additional food and drink was really very reasonably priced and it all worked out in the end. Try the coffee rum in particular, it s delicious end of the night tipple.
The food itself was generally really delicious. The chef made different dishes every night so there was variety. I am a vegetarian and I was never lacking in options. Much like the hotel as a whole, it was good quality without being overly flashy.
OUT OF THIS WORLD! There is a very professionally run diving centre on site and the location of Wananavu provides for the most magnificent diving experience. The array of soft corals in particular was breath taking and the rock formations are spectacular, making for a fish filled and colourful experience.
I could go on, but I won't. You need to experience Wananavu for yourself.
No response to returning deposit for trip during COVID
Avaliou em 26 de Agosto de 2020
We had planned to say in April and May and had put down a deposit. I had emailed many times like the folks below asking for a refund and Beto also told us that he would check with the billing department and then no response after that. Also in the booking process the communication was awful and it took forever to get us the price for the right amount of rooms with diving and food and it felt like we were pulling teeth to get the info instead of helpful responses and making us feel like they wanted us to stay there.. Now I am out $1500 deposit and no response from the resort. I am willing to update this review if they get back to me and provide my deposit.
Avaliou em 14 de Julho de 2020
Still waiting for our promised refund from March along with others!!! No way to run a business not replying to anyone. We did the transaction while you were still open, so no excuse. Also spoke to a staff member at the time to make sure you had received the cancellation, which you had. Just had to go to accounts, yeah right!!
Trying to obtain a refund and Wananavu Resort has stopped contact
Avaliou em 11 de Julho de 2020
I booked a stay at Wananavu and paid in full, then covid19 arrived, my accommodation was moved to August. Then the resort has subsequently temp closed it doors and world travel has stopped. I was promised a refund , may take a little time I was told. Months have passed and the resort has stopped communicating. They are monitoring their emails as I sent one from a different account about accommodation in September, but the phone rings and no answer, no responses to emails. I managed to speak to the manager Beato on his personal mobile, but he was surprised to get my call and said the resort is temp closed but the accounts are still going . he refused to provide details of the accounts team and said they will be in touch. I am very surprised to see this kind of poor treatment of customers. Not even any communications from them. I have been contacted by others who saw a comment on the wananavu FB page, in the same position as me