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Worst marriot ever
Avaliou em 17 de Outubro de 2021
No respect for customers. Worst experience for guests staying here . Guests are treated badly on basic amenities like denal, bath, breakfast etc. The basics of hospitality are forgotten and it seems you just want to run bed and bath. It won't be long that guest like me who are platinum will leave for other brands.
Marriott can do better than this
Avaliou em 10 de Setembro de 2021
Not impressed. Had to wait at front desk for quite a while before a desk clerk appeared from back room. Not much of a greeting and essentially just handed me the key not looking up from computer terminal. Had to ask where the elevator was. Room was nice. Restaurant was a joke. Menu looked good when we looked in room. But in reality the choices were a hamburger or chicken sandwich. No entrees at all. Drink menu? Nope. The food was decent..but $100 with tip for 2 was quite pricey with such limited options. First night room was quiet. Second night…room key only coded for one night. Had to return to front desk..no apology. Room is quite noisy tonight. You hear everything in neighboring rooms. I’ve stayed at many Marriotts. Autograph Collection sounds nice, but don’t be fooled. This is not a top of the line Marriott hotel. The best thing is a mediocre lake view. Would not return.
Poor Communication and Lack of Effort
Avaliou em 26 de Junho de 2021
We chose this property specifically for the outdoor pool. The pool pump broke one day into our stay - but what is more frustrating is the lack of communication, AND being blatantly lied to, about the timeline for it to be fixed. The front desk staff was nothing more than a coached “we understand” with a lack of action to do anything appropriate about it. Guests were only notified that the pool was closed when they physically walked down and the gates were locked. No phone call, email or note under the door to tell guests it would not be up and running for DAYS. Guests, with children, were checking in and STILL not being old the pool was closed.
EXTREMELY EXTREMELY disappointed. We have stayed at other Marriott properties when similar situations arose and they were handled with the guest in mind. When pressed regarding what was going to be done about it, the response was “if I did something for you, I’d have to do it for everyone here.” Well, yes… that is why we stay here - because Marriott has always gone above and beyond. So so so sad that this has changed…
Avaliou em 18 de Junho de 2021
Our stay at Stateview was not as pleasant as we hoped. When we arrived at the hotel, there was no one to wheel our bags to the room. We unloaded and wheeled our trolley to the room ourselves and wheeled it back down - they seemed to be pretty understaffed.
The “lake view” isn’t really a lake view, it’s more a bunch of trees with a lake hidden behind it. Besides this, beds were not made properly - there was literally just a single floating sheet on top of the mattress, and the duvet didn’t have a duvet cover.
My actual problem started when I found hair in the bathrooms, which I can’t stand. There was hair all over the shower and when I called the receptionist, they offered to downgrade us to a different room since no other rooms of the same type were available, which I opted not to do. He said he’d immediate inform the head of housekeeping and manager to make sure it was cleaned up the next day.
The next day we left the hotel to come back and find the room in the same state - I called back and was told that due to COVID, they were not doing housekeeping. We were staying for 4 days so this was not good news to us - and it wasn’t communicated to us at any point beforehand. If it was, I wouldn’t have booked the stay.
We would eat in the room and had no idea where to put the trash - there were no trash bags given to us either, nor instructions on what to do with trash, food, etc.
We had no water in the rooms for drinking, though it is customary for at least 1 complimentary water bottle to be given a day in any hotel. I asked about this and they said they “ran out of water”.
Location wise the hotel isn’t bad - max 10 mins from the main hub in Raleigh, but it’s smack in the middle of the NC State campus. The hotel staff were very friendly. The heated pool wasn’t very heated, it was quite cold.
Autograph Sounds Higher End But It Definitely Is Not
Avaliou em 17 de Junho de 2021
This was very disappointing and not what we expected. From pre check-in inquiries (chocolate and champagne offerings to treat m spouse to a surprise), pre check-in room requests (extra towels, wash cloths, hand cloths, lotion, pillows, blankets), lack of room service with real food, not gift store sandwiches, for late arrivals, the inability to call to the restaurant and place a breakfast order for pick up, the lack of staff to deliver the extra towels that you previously requested to the room, forcing you to have to go back downstairs to get them, the rancid walnuts in the French toast, the smoothie that did not have banana listed as an ingredient, but clearly had extremely ripe bananas in it and the strawberry garnish that was close to turning into wine, a debris riddled pool and finally the $1.00 long distance room charge for a phone we only used to call the front desk, we were less than impressed with our stay. The best thing about the hotel was the location, especially if you need to be close to NC State. If this is one of the higher end Marriott properties in the area, I would tell you just stay at a Residence Inn. They are generally better and you know what to expect. Also, do not pay extra for a corner lake view room during the Spring/Summer. We had a view of a parking lot out of one window and the trees out of the other. If we had chosen the Doubletree at least we would have been greeted by warm cookies!