Informações do estabelecimento
Saída até: 11:00
<h3>Localização Do Estabelecimento</h3> Ao alojar-se Fairfield Inn & Suites by Marriott Ontario Rancho Cucamonga em Rancho Cucamonga, ficará perto do aeroporto, a 3 minuto(s) de carro de Toyota Arena e a 6 minuto(s) de Ontario Mills Shopping Mall. Este hotel está a 5,9 km (3,7 mi) de Victoria Gardens e a 6,4 km (4 mi) de Ontario Convention Center. As distâncias são apresentadas à 0,1 milha e ao quilómetro mais próximo. <br> - Ontario Mills Shopping Mall - 1,1 km/0,7 mi<br> - Toyota Arena - 1,8 km/1,1 mi<br> - Rancho Cucamonga Epicenter - 3,4 km/2,1 mi<br> - Benacare Medical Center - 3,8 km/2...
9550 Pittsburgh Avenue Rancho Cucamonga California 91730 USA - Rancho Cucamonga, Califórnia - Estados Unidos - 91730
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Will never return
Avaliou em 9 de janeiro de 2022
This used to be my go-to hotel when I was in the area and I looked forward to returning. Reserved a suite, as I’ve did in the past. However, they’ve made drastic and unexcusable cuts, blaming it on covid (instead of being honest and blaming it on costs or staffing issues). They refused to offer housekeeping, even upon request, despite this being in direct violation with Marriott’s minimum brand standards. Their so called breakfast was also the worst I’ve ever had (forcing us to dine elsewhere), including 60+ US hotels during June-December 2021, and the service lousy. Zero elite recognition. I reported the property to Marriott’s customer service during my stay, and then my suite was suddenly serviced and cleaned, but no excuses and no explanations. I will never, ever return and I would advise everyone else to do the same. Show this property that service matters and spend your dollars on a hotel that values its guests. That said, the rooms are stylish and the location excellent, which is why I’m giving it two stars instead of one.
Desiree Maciel gave my family the WORST experience EVERR
Avaliou em 31 de agosto de 2021
This was BY FAR the WORST experience I have EVER had with a Fairfield Marriott. I came from North Carolina to California with a newborn. When I got into my room there was crumbs and prior dirt stains as if the housekeepers only "fluffed" the beds. My family got in at 12 midnight. My baby had already laid down comfortably on top of his blankets (because I couldn't lay him on the dirty sheets). My elderly father then, went to use the bathroom and he almost fell because the toilet seat was not in place. I made a minor complaint stating my concerns to the lady at the desk and she apologized and said she would bring it to the attention to her GM in the morning.. Due to it being late we did not want to switch rooms (any mother of a newborn baby knows how hard it is to get a baby back to sleep and honestly the room should've been prepared before I stepped foot in the room). So today ( August 31st 2021 at 10:30am) during check out the general manager Desiree Maciel did NOT Handle our concerns as a General Manager should. Desiree Maciel had the NASTIEST attitude I have EVER experienced in my entire life. She immediately snapped on us. She called us "privileged" to even stay at this hotel with a "friends and family discount" She COMPLETELY disregarded my concerns about the room and continued to get loud and belligerent with my brother and father. As I've stated before we traveled from North Carolina and have been to 4 different Fairfield Marriotts and I haven't had ONE PROBLEM. Not to mention my brother is a Marriott bonvoy member. Desiree Marciel does NOT need to be in customer service. She left a bad taste in my mouth and I have a lot of family and friends that go to Marriott often I will make sure I let EVERYONE know to NOT go to this particular Marriott because they did not hold the General manager Desiree Maciel to a Higher standard. Out of all of the other hotels I could have went to I chose the Fairfield by Marriott and Desiree Maciel ruined my future experience at this Marriott. I honestly hope she is taken down from her position because she does NOT know how to properly run a hotel by making sure the maintenance men are checking the rooms and the housekeepers are thoroughly clean the beds (especially in this pandemic). This horrible experience with Desiree Maciel happened at this Address: 9550 Pittsburgh Ave, Rancho Cucamonga, CA 91730
Very clean, but not able to sleep
Avaliou em 2 de abril de 2021
This is a very clean hotel, including parking lot with ample parking. Very thin walls, could hear everything. White noise machine provided too loud, not able to control sound. Grab and go breakfast great. Lobby personnel friendly, however, was not able to explain "Gotmd" charge.
Nice and clean place to stay near Ontario Mills
Avaliou em 13 de outubro de 2020
Stayed here for 2 nites on a weekend in October 2020. Very secure - need card key to get in lobby door. Also very clean. The only thing I noticed was lacking; no luggage rack in the room. Just a small table with room for 1 suitcase. Free bag breakfast was bottle water, tangerine, peanut butter granola bar, and a Jimmy Dean frozen breakfast sandwich to heat in microwave in room. I would stay here again when in area.
Wish I could have stayed
Avaliou em 23 de agosto de 2020
I have stayed here in the past and it was a great experience. This time I had to check in and immediately check out. In the past, I was on a higher floor where my at&t phone signal worked. I know the signal around the area for at&t isn't the best, but I didn't realize I would have none this time around. The female staff that checked me in was very pleasant. If you're worried about Covid and it's mandatory you travel, this is where you want to stay. When you enter the door, you need to call the front f desk from the phone on the side. Then they take your temp to make sure you're afebrile. Everything is closed at the hotel, pool, gym etc. But if I did stay I wouldn't have used it anyways. When I got to my room that's when I found out there was no signal. I needed my phone because I was on call at the hospital. I called the front desk and let them know my dilemma. They were so understanding and let me check right out and was not charged. Had it not been for my poor signal, I definitely would have stayed. I really appreciate the empathy and great customer service.