O peso máximo do animal de estimação em lb é 44.
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 274 avaliações
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Boa relação preço-qualidade para estadia de curta duração
Estive alojado neste hotel por tres vezes nos últimos tres anos, sempre em viagem de negócios. Os quartos são grandes, confortáveis e bem insonorizados. Têm algo que é raro na Europa: uma tábua e ferro de engomar dentro do roupeiro, sendo este ridiculamente pequeno, e por isso não compatível com estadias grandes. Todos os quartos têm janela para o exterior e ar condicionado independente. A casa de banho é espaçosa, mas a única torneira da banheira é algo confusa de manipular. O pior da estadia é o pequeno almoço, constituído por poucos items, maioritariamente alimentos processados e quase nenhum produto fresco. A pequena sala onde é servido faz parte do lobby, não criando a habitual privacidade para saborear uma pequena refeição. Tem uma pequena piscina interior aquecida próximo do lobby, de utilização gratuita para os hóspedes. O atendimento é cordial, sem falhas a registar.
NEVER have I been part a group that has been treated with such disrespect at a hotel, in this case by the General Manager Aejaz Kheraj @ Holiday Inn & Suites in Markham, Ontario, Canada. Our team was attending it’s year-end championship event and when checking into the hotel on March 12, 2020 for a 3-night stay, we were given very vague and mixed messages regarding revised cancellation policies and options as it pertains to a possible event cancellation due to the COVID-19 situation. We asked for clarification and confirmation that if our event was cancelled, would we be able to check out of the hotel without being charged for the night, or, would we need to adhere to any minimum # of nights stay. It was finally stated that the hotel would not require us to stay any additional nights in the event of our event being cancelled, provided we attempted to check out at a “REASONABLE” time. The next day on March 13 we were preparing a team potluck lunch set up in the lobby when we received an email from our sport’s governing body that our championship event was cancelled. The time of the email was 11:58am. Between noon and approx. 12:15pm several of our parents went to the front desk to request a check out and this was granted without penalty. Our entire team including parents were present in the lounge area, which was approx. 20 steps from the front lobby, and many families were busy and involved with preparing the lunch, feeding the kids, and clean-up. When the rest of the group later attempted to check out at 1pm, the hotel informed them they were all responsible for paying the late check out fee, equal to 50% of one night’s stay. When our first group of parents started to check out, nobody from the hotel inquired if we were all checking out; nobody from the hotel walked over 20 feet to tell us that we better check out soon or face charges. Those that did check out asked if it was ok if we finished our lunch and were told "no problem”. That was it… The hotel was also aware that our group was actually local and would have no need to stay at the hotel with the sporting event now cancelled (all families lived within 30 minutes of the hotel and stayed there to try and create a special event for our players). Next came an exhausting 25-minute discussion with a completely unreasonable GM. Mr. Kheraj actually used the words “compassionate”, “flexible”, “understanding”, “caring” and "respecting our loyalty” when describing his offer to only charge our group the late check out fee (equal to approx. $100 per family). He also lied when he told us that we were clearly told this information at check-in (NOT TRUE) and stated that we should have checked out at 12 pm because his cleaning staff had to clean the rooms for new “customers” (NOT TRUE - NO ONE was checking in on that day). How he could deliver this with a straight face was unbelievable - he demonstrated a total lack of rational decision-making, proactive customer service, common sense or empathy. His behaviour was completely insulting and he has created permanent ill-will among 14 families, all of who will no-doubt share this experience with as many people as possible, and at every opportunity. What an easily avoidable black mark he has created for the Holiday Inn brand.
They overcharged us from what our confirmation price and not willing to refund us
We are a group of 7 adults and 5 kids, on Jan 12, 2020, in IHG website I made a non refundable booking of 3 x double queen suites, for total price $936.42. I entered my credit card for payment and received IHG email for this booking confirmation. But when I received my credit card statement last week, I found out that on Jan 16, the hotel processed $1191.60 in my credit card without my consent. I called the hotel to refund the overcharged amount, as a proof, I sent the IHG email booking confirmation I received on Jan 12, 2020 (with the agreed rate listed) to the hotel manager, but she refused to honour the rate I have. instead, she amended my booking with another rate ($1050.58), again without my consent. I told her I would not accept the new rate she imposed on my booking as it is not what I agreed to. And I will escalate this matter to local authority if need be. The last few days experience I have with the Holiday Inn Express hotel is very stressful, frustrating, I seriously regret to book this hotel! And what make me worry now is that the hotel may give us a bad room, or being difficult during our stay, or may even use any excuse to charge us more on the credit card I will give to them for security deposit.
FAMILY REUNION FUN OVERLOAD
This is our second year having our family Christmas party in here and I can say, we are more than satisfied with the service. Accommodation is great, Staff are courteous, friendly hospitable, breakfast is satisfying and we are being offered to use the Conference room for free. What more can we ask for. Definitely, we highly recommend this hotel to for group and individual bookings because we also find the rooms comfortable to stay in.. Giving 5 star review rate obviously, because they made our stay pleasurable and fun..
Nice hotel, but needs many SERVICE improvements !
I will start by saying that I am an IHG Platinum Elite Rewards Member & stayed at many IHG hotels for business & pleasure trips – we chose this one (our 1st time here) due to hotel’s location - very convenient access to Highway 7, 404 & 407 & close to dozens of restaurants within easy walking distance directly across from hotel, York Blvd & East Beaver Creek Road. Checked in on Wednesday afternoon 2:00 p.m., no line-up at reception yet check-in was extremely rushed, staff did not even ask for vehicle licence plate of & did not provide any hotel info whatsoever except to ask did I “want water & points for my welcome gift? ” ( I presume, because I am an IHG Rewards Member although there was no mention of it). Not a very welcoming start to our get-away stay! I asked, and she told me that her name is Sam. Hotel is extremely well-maintained & plenty of parking. We were assigned king room#713, very clean, pleasant & modern, very spacious with excellent light & dark pull-down blinds on large window, perfect for our 2-night stay. A search of desk, drawers & night tables & could not find a hotel info folder in our room, so I called front desk to ask location of ice machines in hotel as none on 7th floor. Returning from trip to 6th floor ice machine, I asked housekeeping staff in hallway for a hotel info folder for our room and she advised me that they do not provide a hotel info folder in any of the rooms! Washroom & huge walk-in shower very clean, Bed & Bath toiletries, lots of luxurious thick towels! An amazingly comfortable lounge chair to relax by the window, read, or watch TV & side table on wheels which we found very handy! King bed & pillows very comfortable; however, duvet & cover sheet were very thin & provided little warmth & I could not find a blanket anywhere in the room’s closet & drawers so we turned up the heat & were very comfortable. Next morning, I needed to call reception once again for info, to confirm breakfast hours. I mentioned that if there was hotel info in our room, I wouldn’t need to call & disturb front desk for this information & was told that this general info is provided to all guests upon check-in … which in our case, no hotel info whatsoever was provided! Breakfast is only served until 9:30 on weekday mornings. We especially enjoyed the excellent coffee & house-made Spanish omelettes! Delicious! and very tasty pork sausages as well as many other breakfast choices, fresh bagels, hot cinnamon rolls, etc. Other guests especially children really enjoyed the make-your-own pancake machine! After breakfast, we walked beyond the breakfast room on 1st floor & were surprised to find a very inviting indoor pool & an exercise room … again, no hotel info in our room to inform us of these appealing guest amenities. Guests would only know of these amenities if they had been on the hotel’s website! On our way down to breakfast, I told housekeeping there was no blanket in our room and she told me no blankets in the room, must ask front desk for a blanket! It had been very cold & windy outside all night (-14 & snowstorm) … breakfast room is located immediately adjacent & wide open to hotel lobby so every time the hotel main entrance’s automated double front doors opened, we could feel a very cold gust in the breakfast room ... it was so cold that my husband returned to our room to get our jackets so that we could then enjoy our breakfast more comfortably! I would strongly suggest that hotel install sliding or accordion doors at the breakfast room which they could use as required during fall/winter season! We had arranged for late check-out by 1:00 p.m. – just shortly after 12:30, I went to reception (which had no line-up whatsoever) and told a young lady (who appeared to be in training) that we had been approved late 1:00 p.m. check-out & handed her my room key … Sam was standing nearby, looked at us and simply replied “you’re good” , did not ask about our 2-night stay, or offer a parting friendly comment of any kind … this has never been my experience when checking out of any IHG hotel – they always ask about our stay! No hotel receipt offered, possibly because this was a stay using our Rewards points.