Não se aceitam animais de estimação ou de serviço.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 178 avaliações
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Don’t stay here!
Old hotel, old facilities, rude recepcionists tell you to check in at 3 pm, not a minute early. You comeback at 330 pm, other ladies working at front desk, with a long line and wait, saying why the previous shift had everybody coming at once. Loud music from the clubs all day and night. THEY WILL CHARGE A $100 DLL DEPOSIT YOU NEVER GET BACK, IF YOU PAY WITH A CARD. I called to see what happnes, they say call your bank, because we dont have anything to do with the payment. Im never coming back to this “hotel”.
This place is very noisy from area places and no air conditioning. You can open the windows to the patio, but hot air come in very uncomfortable. Too many rules. Then they charge you $100.00 in case the room is not left the you you got it. $5.00 a day for parking. 1 paid $135.00 for the night never again.
Worst room I have ever seen!
First, let me say this was for "basic hotel" which is part of Festival Plaza but not in the tower where most of the rooms are. It is a 50 year old small motel next door. They use the same lobby and check in area. It was 4th of July so they were using any available rooms. For $150 I would at lease expect a 2 star room. But no. This room was old, ugly, small, no TV, no AC (in Mexico in July) and the walls were paper thin. You could hear the other rooms talking, flushing the toilet, etc. Maybe for 4 teenagers who just want a place close to the party it would be okay but not for a grown up. We left our bags, explored the beach area (not impressed) and left without spending the night.
Awful stay for a family
Beds are hard, room was hot and small you can hear the music from the clubs around! The hotel is to pricey plus I checked out a day early because of all the inconveniences and ask for a refund and of course they said they couldn’t do that! I will never, ever stay here again. I stayed in room 712 and I give it a 1 star The only good I will say is that el patio restaurant breakfast is good and the area of the hotel is good because of being next to the clubs and beach.
Great Stay, Rude Staff
The hotel is centrally located, walking distance to the beach, night clubs and locations to eat. If your not in town for partying, stay away, as you will hear music all night. Lastly, you may only have as many people you registered to your room in your room, everyone will get a wristband, which is needed for security to let you pass by .