Informações do estabelecimento
Saída até: 11:00
Portloe, Truro, Cornwall, Truro TR2 5RD, UK - Roseland, Cornwall - Reino Unido - TR2 5RD
Comodidades do estabelecimento
Saída até: 11:00
Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Avaliou em 25 de janeiro de 2023
My partner and I stayed for 3 nights from 20 January. Reading other reviews submitted near to these dates, I can only surmise that we are reviewing 2 completely different establishments. Our sea view room, food, and location were simply perfect. A very special place in which we were made to feel completely comfortable by the lovely staff. Professional, friendly but not intrusive and Gareth, the General Manager was particularly friendly and took time out to chat us. The price of the menu reflects the quality of the food, £40 ish for 2 courses and £50 ish for 3. There is a good choice of hot options at breakfast. The full Cornish and Eggs Royale were a favourite. We opted out of the 10% service charge but on check out decided to pay above this as the service had been so good. We can’t wait to go back.
Outstanding welcome and meal
Avaliou em 18 de janeiro de 2023
We read recent mixed Tripadvisor reviews of the Lugger but, nevertheless, decided to call in and check it out for ourselves whilst staying nearby, in the lovely village of Portloe. We were immediately met with a warm and friendly welcome from front of house and waiting staff. We asked if we could have an early evening drink and were soon accommodated in the warm and cosy bar area, with wood burning stove and comfy seating. We enquired about the possibility of a table for dinner the next evening. They were able to offer us with a table for 4 at 6pm but obviously have to prioritise hotel guests, particularly as the pub in the village is currently closed. On our arrival for dinner the welcome from all staff we met was again warm and generous and we were quickly offered a choice of tables in the dining room. Our waiter was chatty, welcoming and attentive, despite having to cope with a member of staff being absent through illness. The menu offered around 5-7 choices at each course and the wine list was comprehensive and reasonably priced. The quality of the food was outstanding for both starters and main courses for each of our choices. The food was beautifully presented and cooked with skill and flair and courses were served at appropriate intervals. The quantity of food was more than sufficient and made from locally sourced ingredients which our waiter talked about with knowledge and passion. Sadly, we were too full to enjoy a dessert. We would return to the Lugger for a meal without hesitation and wholeheartedly recommend the restaurant. Thank you to all the staff for their friendly, warm welcome. We really hope to return in the future.
Avaliou em 18 de janeiro de 2023
My description to a friend was Faulty Towers without Cybil at the helm! A friend had raved about this place from only a few years back. The white linen, the service, the little treats left in the room and the roaring fire. That coupled with the photographs on hotel.com made me excited to go for my birthday. BUT unfortunately the reality couldn’t be more different. It started with a very, non-engaging, monosyllabic and unsmiling welcome from reception. The lounge and dining room were completely different decor to photos on hotels.com. More tatty and down market with no white linen table cloths. The sofas in the lounge were old and worn, with throws over the worst. The fire wasn’t lit and it was cold. Middle Cottage was freezing cold. Minimal decor and furniture. Sitting room had grubby cushions on sofas, a large pile of tangled wires on show next to very small TV, a blow heater and empty open box thrown in the corner plus a large typed laminate stuck to the window with blutack obscuring the view. The kitchen draws were full of random bits of paper and old sachets of coffee, the cooker display was flashing so presumably the electricity had been off pre our visit and the coffee tray offered two old soft apples and a satsuma along with two cheap cellophane wrapped soft cookies. Upstairs the bathroom was tired with the shower door damaged, the tile grouting on the floor was grubby and the cold tap on the sink was breaking. The bed was comfy but the sheets were cheap and creased, and the wardrobes were cold tatty cubbyholes - one housing a hover. We turned the heating up, put the blow heater on and made the best of it, using dressing gowns as knee blankets. The dinner for the first two nights was rustic but tasty. There wasn’t much choice though. A much smaller menu than advertised. The breakfast was below average. During our stay there was no site of a manager and reception had limited ability to offer help. The bar service was very slow. One morning it took 30 minutes to get coffee, even with two reminders. On the last evening our starters arrived before we even got a drink and when reminded, the barman just continued to stroke someone’s dog before making them. The menu for dinner was new. I ordered mussels, lobster and cream sauce to start. What turned up was mussel chowder with, chunks of potato and gnocchi. I sent it back as I didn’t want soup. Then a waitress brought it back from the kitchen and tried to give it back to me! She was very rude and condescending. I didn’t want to enter into conflict at my birthday dinner, but her attitude to me was unforgivable. Then the main course came. A small piece of sea bass which was over cooked and tasteless; possibly due to the accompanying gnocchi which was covered in a dry, over spiced red paste. I only ate one piece of gnocchi and the taste stayed in my mouth for a long time. The pudding was fine. We paid hotels.com £414 per night including dinner. The Lugger added 10% service. It was very over priced for the level of service and accommodation. Also at check out we were asked to pay extra for when our ‘included meal’ was over £40! This was a lose-lose situation. If you don’t spend £40 per head there kept the difference If you spent over, you pay the extra. There were several other problems which are too long winded to write about but my recommendation is - don’t go!
New years break worth havjng
Avaliou em 4 de janeiro de 2023
What a find. The hotel is in a lovely spot and we had meals overlooking the sea. The food was freshly cooked everyday and the staff were so attentive, nothing was too much trouble. We thoroughly enjoyed our new years break and will be back again
Avaliou em 10 de dezembro de 2022
We’ve stayed here before and it was fantastic. We love good food and The Lugger provided it then. This time however, things weren’t the same. The greeting on arrival was that we’d have forty pounds each for the evening meal included in the dinner bed and breakfast rate before surcharges. That wasn’t clear when booked. On receiving the menus, it was clear it was going to cost (a lot) extra over the advertised DB&B rate for a three-course meal. You can’t get 3 courses for forty pounds. Oh and there’s also the cheeky ‘we’re going to add 10% to your bill’ wording at the bottom of the menu for service charge. Hey-ho it could have been taken off if we requested. Then the food came. Mine was hake. The o/h’s was sole. Mine was over cooked and frankly awful. It was taken away and to be fair they offered to take the o/h’s away to prepare a fresh one so we could eat together. The next attempt saw mine with no sauce, but the o/h’s was raw. The sole was rejected and we asked for nothing to replace it. I ate mine. It was mediocre at best. The o/h was offered a cheese course. Great gesture poorly executed. We were told that the meals would be removed from the bill. We also elected however to cut short our stay as the chef was clearly incompetent. The front of house agreed to cutting short and a well looked forward three-night stay was reduced to one. Next day we actually had a decent breakfast. In fact a very good breakfast. But then came the check-out. We were given a DB&B bill for one night. I disputed this and we argued over it. They said that they had removed all the ‘extras’ (of which there were none), but I stated that we were told the meals would be removed from the bill - so effectively a B&B rate. It took a while but eventually granted. So after a 5 hour drive to get there for three a night stay and leaving after one, we certainly will not be back.