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ÓTIMA OPÇÃO PRÓXIMO AO SKI APACHE
Avaliou em 21 de Janeiro de 2015
ótima opção próximo a Ski apache, bem localizado em Ruidoso, New Mexico. Hotel bem conservado e bem aconchegante, com uma linda área interna e piscina aquecida. Café da manha adequado ao preço e bom. ótima relação custo benefício
Aloisio Pereira S
Avaliou em 21 de Outubro de 2021
Our awesome stay started with Ruthie Hernandez. Ruthie went above and beyond to correct my booking mistake. Our check in with her, our stay at The Lodge was a great experience and will always be remembered. If there was away to give 10 stars I would. Thank you Ruthie and the entire staff at MCM Elegante!!
No Masks Anywhere
Avaliou em 21 de Outubro de 2021
DANGER … in spite of claiming that all staff wear masks in public areas, I did not see one staff member wearing a mask. From the staff behind the check in counter (whose unmasked faces were less than three feet from my face), to the staff working the breakfast line, to the staff rolling carts of dirty linens down the hall, to the staff cleaning the rooms, no one was wearing a mask. Moreover, in violation of a state-wide mandate in effect through November 12th for all persons to wear masks in indoor public paces, no attempt was made by staff to enforce that mandate. How much confidence does this give me that you are carrying out the other safety measures you proclaim on your website? Do you do temperature checks of staff? Do you require them to wash their hands? Are the linens really washed as you claim they are? I have no confidence that you are doing any of that. No wonder that Lincoln County has the high number of cases per 100,000 population and an infection rate of over 12%, three times the state average. I can’t and won’t recommend that anyone stay here. If I could give you a “no star” rating I would. It borders on criminal that you claim to be taking all these safety measures and then discover that you don’t.
Not practicing Covid safe environment
Avaliou em 17 de Outubro de 2021
We have a mandate by our Governor in the State of New Mexico. Wearing masks indoors is protocol, and mandatory.
The hotels website states that all employees will be wearing masks for safety. This is a lie and needs to be addressed as NONE of the staff were wearing masks: front desk, housekeeping, food servers.
This experience was extremely disappointing and scary, as we were subjected to a bad situation.
The hotel itself was nice, but travellers please be aware your safety is in jeopardy.
Not all areas of New Mexico practice unsafe exposure, but apparently the further south you travel in the state ( towards Texas ) this IS the case.
The BEST Customer Service
Avaliou em 3 de Outubro de 2021
I can’t say enough good things. Our stay was fantastic. The breakfast was delicious. My family and I had a wonderful stay. Most of all, everyone was very kind and extremely friendly in taking care of us. Shortly after leaving, I realized that I had left something important to me at the resort once I got home. I called and asked if they could look for it for me. Not only did they already have it, they had taken the care to set it aside in a safe place and mailed it to me immediately. I am so grateful. A lot of places would not have gone through the effort. I will absolutely be visiting again in the future and look forward to saying hello once again to friendly faces in the future.
Thank you to the team and I’ll see you again someday soon. :)