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Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 289 avaliações
Pontuação dos viajantes
Perfil dos viajantes
Resumo das pontuações
5 mins to Jesselton Point
We stayed there when visiting Tunku Abdul Rahman Marine Park (which did not impress us that much) and doing Klias wildlife safari river cruise (which was awesome). The hotel was OK, spacious rooms, but pretty basic. Plenty shops and restaurants around.
Lovely rooftop bar and pool
We stayed here for 4 nights. The staff are very friendly and there to help you. The hotel itself is clean and tidy and there was plenty of options available at breakfast. The highlight of this hotel for us was definitely the pool and bar area up on level 26. You get a good view of the sea and surrounding island and a pretty view of the sunset. They have offers on drinks and the bar staff are lovely. The rooms were ok and pretty standard, it was a bit noisy during the night because of the lifts. The hotel is in a good location. It is very near by the Jessington point jetty where you can get boats to the local islands. There is also a huge shopping mall opposite the hotel and local supermarkets.
Average Hotel for the price we paid
Went in March 2020. We booked 2 superior king rooms. Disclaimer, I'm used to staying at budget hotels/hostels Pros Location was perfect, small 'supermarket' within walking distance, jetty/suria Sabah/jesselton point all walkable. Bed was comfy, room spacious Pool was excellent with an amazing view and chilled rooftop bar. Cons 1. Parking was a nightmare. They offer free multilevel(elevator) carpark at the back of the hotel, the system kept on crashing and it took us more than 20minutes to get our car(twice), missed the sunset due to this. 2. Hot water was non existent on the first day, had to wait more than 10 minutes leaving the water on to even get lukewarm water. Complained to the front desk, they said, it is normal. Okay great. 3. Toilet design very weird, I imagine it would be difficult for a large sized person to use the toilet bowl comfortably. 4. Not enough lighting in the room(seriously need to add more lights), very dark even in the morning as the 'view' was the opposite room 5. This was the most unacceptable part. The RMO was implemented on the 18th of March, we had a room reserved and paid for on the 21st of March 2020. Even up to the 19th, we were not informed via email or phone, and we had to call them. Mercure hotel just told us, "Oh we are not accepting check in, and your check in is cancelled". They could have at least called/emailed to let us know. Was very disappointed and was almost stranded at the last minute due to this.
Stayed in 2 Bedroom Suites in January 2020. The room smells bad, we went to 7 Eleven nearby to buy a bottle of air freshener to freshen up the room as i could not bear the smell. Aircon has not been serviced, the aircon has been sweating and not remitting cool air. The bed is comfy, shower water is strong. Buffet breakfast was OK, not much variety.
Staff friendly and smiling Reception responsive when the hot water had issue and fixed quickly Level 25 bar/pool wonderful oasis which we enjoyed almost every night and during the day Convenient to shops and markets