Baseado em 81 avaliação
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Informações do estabelecimento
Este encantador hotel encontra-se em Downtown. Estão disponíveis, no Cityview Inn and Suites 20 quartos de hóspedes para conveniência dos hóspedes. Aqueles que ficam neste estabelecimento não serão incomodados durante a sua estadia, uma vez que não são permitidos animais de estimação.
Saída até: 11:00
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Cancellation policy intentally confusing.
Avaliou em 10 de novembro de 2019
The Cancellation policy is intentionally confusing" My plans changed and I needed to cancel my reservation, but they refused citing their cancellation policy. It is confusing because if you look at the first item, it leads you to believe that if you cancel less than 24 hours before the reservation, it is not refundable. But then in the next item, it says if you cancel more than 24 hours it is not refundable. This is intentionally confusing and different from most standard cancellation policies. Cancellation policy: If you change or cancel your booking after 11:59, 12/05/19 (GMT-06:00) you will be charged for 1 night (including tax) If you change or cancel your booking on or before 11:59, 12/05/19 (GMT-06:00) you will be charged for 1 night (including tax) Moreover, this is the marathon weekend when all rooms everywhere sell out that night. There policy should have clearly said "NO REFUNDS PERIOD".
Horrible Night Manager
Avaliou em 7 de novembro de 2019
I stayed here only because lonely planet highly recommended it. There was a problem with my reservation and they had me in the system for the wrong nights. I called days earlier to make the change. the night manager Albert was very rude and threatened to call the police because of loitering while I was checking to see what had happened with the reservation. As it turns out, because i arrived late, which I emailed the hotel ahead of time, they sold my room to someone else! I have never had such a rude person in my life and will NEVER come back to San Antonio EVER. I will make sure everyone I knows this is the worst city in Texas full of unfriendly people. I had to sleep on the riverwalk because all the hotels were all full. I left the next morning unrested, smelly, and in complete shock that this could actually happen while on vacation.
Avaliou em 5 de setembro de 2019
When we first booked this place wr had no idea what we were going to expect. First off, the area that it's in has houses near by with caged windows. When we get there the receptionist looked like she hated what she's doing. Upon going up to the rooms the floor was damp and it smelled like bleach. No restaurants were near by, and you have to take your car to get into downtown. The manager there isn't at all friendly and would not allow us to get a refund even though we didn't say there, and this was at 4pm, shortly after we checked in. This place is not good for the money, the service or the location. Look elsewhere.
RACIST AND DISCRIMINATION DO NOT STAY
Avaliou em 22 de julho de 2019
My husband and I stayed at this hotel that we chose last minute because there was a show going on downtown we had tickets to attend. When we entered the room it smelled stale like old dirty air and the room felt moist. We ignored this because we didn’t plan on staying in the room long just sleeping in there. Our night goes on we stay. Then after check out we notice we got a $100 charge for something extra. There wasn’t any extra condiments in the room we used..we didn’t not vandalize the room or do anything we were not suppose to do on the room. For the room to be $197 for a view of the small price of the San Antonio tower and a wall..was not worth it at all..room was literally super small you could barely breath in there. When we asked the hotel clerk why we were charged $100 extra they said it was because we had smoked in the room. We did not smoke in the room. The room is so small I don’t even know why anyone would want to smoke in such a small room. The workers discriminated against us and ASSUMED we smoked in the room due to there be tobacco trash..not ashes..trash..that we left in the trash can..trash that we had removed from our car. So it was assumed smoking was done in the room. Which is t right. There wasn’t a sign that said please do not throw your tobacco trash in our trash cans. It just said no smoking in the room. The hotel clerk was very rude and so sure that we smoked in the room..with no proper evidence. We were not disrespectful at all..that is not in my nature. We were also called racial slurs by the workers. We are an African American couple. The establishment is ran by Hispanics. Such a shame with all that’s going on in the world today. So I scream to anyone considering staying in at this hotel...PLEASE DON’T. These people do not deserve your Garda works pay.
Avaliou em 29 de julho de 2018
After booking two nights I found out that I had to return home for an emergency. The night and morning attendants assured me that I would be reimbursed for the second night. I called the motel when I was on the road home the next day and the "manager" said she wouldn't reimburse even though Expedia also said it should not have been a problem. I now do business in San Antonio but will never use this motel again. Totally unreasonable and unfair!!