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LOOKS NOTHING LIKE THE IMAGES. DO NOT STAY HERE. SCAM!
Avaliou em 14 de Janeiro de 2021
· Unfortunately, this is one of the worst experiences I've had with a hotel. We arrived at around 4 pm, were greeted by someone who admitted they didn't actually work there but was helping out. As he walked us to our room he said 'If you don't like your room, you need to complain tomorrow'. Not the best start as we hadn't even seen our room yet. We were walked around the back of the property where there was a full construction site, up some very unsafe stairs to our room which looks NOTHING LIKE THE IMAGES! BEWARE! The ceiling was damp and broken, the towels on the bed and bed linen were stained and the window was broken so we couldn't turn the lights on in the evening as it would attract mosquitoes. As we were tired and with a young child who was hungry, we didn't dispute it (plus he told us there was nothing we could do). The pool was filthy, like you couldn't have used it without risking becoming ill. The 'common space' again was filthy and looks nothing like the images anymore. Essentially, the hotel probably did once look like the images but it has not become completely run down. When we went to check out the next day (a day early) they told us they would waiver the second night's payment ( we weren't even staying for the second night) as a gesture of goodwill. When we complained about our room, they simply said 'oh that's a shame'. Then tried to explain that if we didn't like it we shouldn't have stayed there, really?! They literally did not care that the pool was filthy, our room was falling to pieces and what they had sold us looks nothing like the images. They accepted that was the situation but refused to help. Then wanted to take photos of my credit card on their iPhone for the payment to WhatsApp to someone. No way! The worst hotel and staff I have ever dealt with. I can deal with a hotel being basic for this price but this is completely false advertising. I think the reviews are very old and unfortunately do not represent the hotel as it now looks.
The sockets in our room did not work and the security is non-existant. Anyone can walk in and out without anyone seeing and the room doors could easily be broken into with a firm kick.
Not as pictured,
Avaliou em 26 de Fevereiro de 2020
We arrived were shown our rooms. OMG ! No water in one room , Toilet broken in second room, Ant infestation in third room. The place was run down with unpainted walls, broken furniture and hammocks around the grounds. The pool was green with slime. Cabana for meals had no glasses , or ice. The outside washrooms were filthy. Our party decides to find accommodation elsewhere . Not easy in a foreign country with little choice available on short notice.
A BIG SCAM!
Avaliou em 1 de Fevereiro de 2020
First of all, we did not stay there, they have clothing hanging on wires close to the accommodations, it looks disgusting, they do not give you the room numbers, so when you get there, they want to accommodate you where ever they find convenient, they wanted to charge us extra money to stay in the rooms that are more decent, a total scam, they do not even attend you in an office, they receptionist comes to you as if in a market, we rather stayed in HOTEL CASA BLANCA, do not recommend, period!
Best Bang For Your Buck!
Avaliou em 14 de Março de 2019
Might not be the most luxury place but can’t beat 90$ per week! Very decent, large room, AC, small refreshing pool, bar area, kitchen and fridge at your disposal with all the services Casa Oro can provide you like food delivery or free shuttle into town.
Cruz, the Nica manager is super nice and available anytime and guards the spot like a pro! Extra laid back location right down the Cristo in a quiet neighborhood a block from the beach and away from the noisy center of San Juan. Stayed there for an entire month and did not regret it! Buenas ondas en El Pacifico!
Awful scam! Worst in Nicaragua!
Avaliou em 22 de Janeiro de 2019
The JERK that “greets” you pretended he had no idea about our paid reservation. He walked off, offered no attempt to figure out the situation and went back to laughing with some local friends of his.
Luckily had become friends with our local driver and his brother from Granada who saw the confusion and turned back to help us sort it out. The smug guy waved us off daring us to “go call.” I called the number in the confirmations emails and THE CELLPHONE IN HIS POCKET STARTING RINGING. HE TURNED BRIGHT RED AND TRIED TO SILENCE IT. Our friend called him out on it! Finally said ok ok ok and got our room. Broken AC, ONE STAINED FACE TOWEL NO BATH TOWELS FOR TWO OF US. We didn’t even unpack, kept our valuables on us as we went to explore the city and beach, used the room to nap for about 3 hours, didn’t use the shower, and ran out of there. COUPLE BEHIND US HAD THE SAME PROBLEM AND WERE STILL ARGUING WHEN WE LEFT! Even our local friends wanted to slap him when we talked to them the next day.
YOU BETTER BE FLUENT IN SPANISH, LOCAL, AND READY TO ARGUE AND STAND YOUR GROUND IF YOH WANT TO STAY HERE!