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Avaliou em 28 de Dezembro de 2014
Como já havia me hospedado em outro "Candle" e a experiência foi boa optamos por este. Hotel muito bom, aconchegante, limpo e muito bem decorado. Lindos quartos e atendimento de primeira, recepção calorosa e simpática. Excelente localização próximo de restaurantes, postos e comércio em geral. Seguramente recomendo pois a minha experiência foi a melhor possível. A única resalva é: para quem tem o sono leve o apito do trem que passa próximo irá incomodar pois toca até tarde da noite.
Avaliou em 29 de Novembro de 2020
This was an interesting hotel, we wanted to like it but there were just small things that made us wonder. For example, the laundry facilities were free for guests but they either had guests who didn’t pick up after themselves or else there wasn’t a cleaning schedule to cleanup the laundry room as it was kind of dirty. The entrance to the hotel wasn’t something easily spotted as the sign was low and you would possibly miss the entrance to your right as you made sure you weren’t hit by merging traffic on your left. The rooms were fairly quiet even with the noisy birds outside. The elevator was not working one of the days we were there. We had to ask for a laundry hamper across 4 shift changes before we were provided one so that we had some place to put our laundry and to do our laundry. The staff were not overly friendly but were courteous and helpful. The location was good for what we needed but it was just a strange experience for what we have come to expect having stayed at multiple candlewood suites across the country.
Avaliou em 6 de Setembro de 2020
Everything was bad, the staff was unfriendly, the dogs were too noisy everything was old and dirty,no towels in the bathroom the bedding accessories were worn out ,the hallways were durty, old carpet,
No contact from manager as requested
Avaliou em 11 de Dezembro de 2019
We checked in on Thanksgiving night.I am a rewards member. I made my reservation for two rooms, two nights on June 14, 2019. I added an extra night for one room on August 28, 2019. When we arrived, my husband checked us in only to find out we were assigned a fourth floor room and the elevator was broken. No prior notice of the broken elevator was provided to me by this property. True customer service would include a telephone call, “Ma'am we see you are scheduled to stay with us for three nights and our elevator is broken. There is a good chance you will be on the third or fourth floor. Would you like us to find you alternative accommodations for your stay?”. Perhaps someone in my party could not climb four flights of stairs; what would have happened then?! No accommodations were offered. The fact that I made my reservation five months ago accounted for nothing...the same call could have been made, “Ma'am we see you are scheduled to stay with us for three nights and our elevator is broken. If you can confirm your arrival we will place you on the first or second floor for the three nights you reserved.”
We have a pet; so up and down four flights of stairs we trekked for potty breaks. And those potty breaks were in the designated "pet walking area" that was dirt, by the parking lot, with no dog bags for the dog poop container. The other area for potential walking was the weedy area in the front of the hotel across from the entrance. Not an ideal place for anyone to stay with a dog.
And we found out on the first night, the only ice maker (besides the one turned to "off" in the room refrigerator) was located on the first floor....recall we are on the fourth floor!
The beds were comfortable and the room set up was great. I was preparing brunch food for a wedding party on Saturday morning and it was ideal for that....except for the trek up and down four flights of stairs, so I could transport brunch. The night desk clerk tried to be helpful, but she had no authority to right the wrong or provide a discount other than she told me I would be called by the manager the next day, Friday. Did not happen. She also said we could move if other rooms opened up. We had already moved everything in and up four flights, we did not change to the 2nd floor room offered on Friday night. My other room was on the 3rd floor when my daughter checked into that room on Friday. Our friends were provided a first floor room when they checked in on Friday. It is not good management to leave your desk clerk to deal with disgruntled customers. That is particularly frustrating also, for not only the customers but the poor employee who has to be the face of this hotel and bear the brunt of the customers’ dissatisfaction. It is not good management to not respond to the email I sent on Thursday night. It is not good management to have NEVER called me as I requested on Thursday and Friday and Saturday!! I had one missed call (because my phone blocks those not in my contacts) but no message left. Yes, I was provided a discount on each room for each night of the stay, but the lack of customer service prior to the stay and lack of responsiveness by the Manager makes for an extremely dissatisfied customer who is unlikely to stay in a Candlewood Suites hotel again. You, Mr. Manager, have ruined this hotel brand for all other hotels with the same name. As an aside, the fact that we were also told this elevator has been broken for days further reinforces that contact should have been made with customers prior to their stay to ensure they could climb stairs---four flights of them! It having been broken for an extended amount of time was not a valid excuse for the lack of customer service with regard to customers planning a stay at this hotel for five months! Also when I advised the day desk manager of my frustration and was trying to relate this same information from above, she interrupted me; interrupting me when I am talking is not a good thing even when I am not frustrated. Interrupting me when I am already frustrated results in further frustration which I displayed, but not by yelling as she accused me of. My friends and family were in the lobby; they have heard me yell and my direct exchange with that manager was not a yell. Furthermore, if the General Manager had contacted me as requested, there would not have been a need for me to discuss the issue with her.
Signed, still extremely frustrated over this situation that the manager did not handle!
Just a Hotel
Avaliou em 12 de Novembro de 2019
Stayed there for one week while training in San Marcos. Only one elevator and it was broken, got stuck in it. Had to get room key rebooted on three different occasions. So after a long day of training and walking to my room on the third floor (remember no elevator), I had to walk back down the stairs to get key rebooted. I was told that my cell phone demagnetized my card even though I left my key in the car everyday. Room was cleaned twice that week but I was told that the hotel is not required to clean room daily. No breakfast, but I found the coffee after day three inside their convenience store, so there was sign specifically stating that the coffee was the only thing in that area for free. Room was pretty nice even with the really small television in the room. The location of the building itself is not ideal if you have to travel toward the Justice Center because a two mile drive may turn into a ten mile drive based on which way you try to drive to get there. I would not recommend this hotel. Definitely not children friendly, I did see plenty of contract workers from out of town on extended stays.