Número máximo de animais de estimação por quarto 1.
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 84 avaliações
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Cheated and disrespected
We have stayed perhaps 20 times over as many years at Albergo Del Sole near Campo dei Fiori in Rome and loved it for its location, nice staff and tolerated not perfect but sweet old rooms. Not this time. New management and seemingly purposeful no customer service. There is a rooftop garden with a couple of rooms that are really amazing with lovely views. This time my husband booked two penthouse suites with those in mind for my brother and sister in law and us. Imagine our shock when we got one room with twin beds pushed together and barely enough room to walk around them. There was no seating area or god forbid an extra room to make this a suite. We had to leave extra luggage in the car as only the carry-on bags would fit in the room. My husband went to the desk and was told the other room had a terrace as if that would help and they thought we would like modern rooms that had toilets that flushed right and showers that drained properly. No. We wanted TWO equal rooms that were actually suites that you actually could relax and move in. When the other “penthouse suite “ was finally ready it was a slightly larger room with steep stairs and no handrail that led to a terrace completely empty except for one chair to hold the door open. Totally useless. Plus a twin bed in a nook at the top of the stairs that you would never put anyone in. Not a suite. Not a terrace that was useable but at least it was more than the other cracker box size room. In the morning I asked if the manager was there. No. But they would give him the message of how disappointed we were. I said you surely can’t charge the same price for the two rooms. We were there two nights. No one offered any sympathy or offered any change or apology. Nothing. Nada. They didn’t even change the price of the very unequal rooms. Totally terrible new management. We will never stay there again and it put an awful stain on our great memories of before. The Loan Hotel name will forever stay a terrible name to us. There was one young man who served breakfast and helped with parking and bags who was lovely and very helpful. He was the only person we saw with a smile. One receptionist never even looked up from her desk as people went by or tried to check in. The old staff always greeted people walking by and kept an eye open for security. NEVER AGAIN. I would give it ZERO STARS if that was an option. What a shame. Terrible service. No understanding of requesting two equal PENTHOUSE rooms meant Two Nice Equal rooms. No apology. Stupid excuses. No effort to make things right = all WRONG. GOODBYE ALBERGO DEL SOLE. You clearly have lost your sole.
MY LOVE! MY SOUL! MY SWEET MEMORIES!
Del Sole! I can not express my heartiest appreciation and enjoyment of being at Hotel Del Sole in Santa Marinella! Travelling a lot all over the world and staying at the best hotels, I never was so upset leaving the DEL SOLE! I was crying! Me and my family spent incredible time in August 05-21, 2019. We lived in the room 401! Sea view, quadruple room, two separate room for the kids and adults, very clean bedclothes, towels, big terrace, small kitchen! We had been cooking the very delicious steaks by ourselves and had very warm family dinners at the terrace! There was no any issues with the sea seats! BUT! There are the DIAMONDS in the hotel! Gabriella, Antonella, Salvatore and Matteo! You are the best! You are very professional! You are so hospitable! You are so attentive to the guests! I am too far from you! I remember each day at the Hotel Del Sole from far Siberia, Russia! And I can say - 5 stars hotels are fine! But remember if you ever been crying leaving the hotel? I will come back!
A true nightmare
This is the most disturbing and disgusting hotel I ever stayed in my life. It's filthy, dirty and a safely hazard to say the least. This place should be closed ! I payed 150 euro for a triple, total rip off. Don't take your kids here, honesty you can get ill. The owners should be ashamed to have such a potentially nice property on the seaside and not even have the decency to have it cleaned. The staff are all so helpful and nice that is a real shame.
Need renovation as soon as possible!!!
We were visiting some friends and we had the bad idea to look for an hotel and we end out to this old hotel on the stony beach of Santa Marinella... Could you believe that the still have carpets on the stairs, alleys and in the rooms??? Yes, they do, and in a beach town were most likely you will come back with some sand in your feet... Anyway, except for the hall that looks remodeled, everything else need a FULL RENOVATION. Bathroom was in a bad shape, shower so small and drain blocked... Room's door difficult to close. Staff is ok, the lady in the morning has been the only one over the modest standard, able to spend few smiles to us, that is always a basic standard in the hospitality business. Promised parking was unavailable, luckily there is more on the other side of the road. Not recommended at all!
Flexible and friendly service, excellent beach
The hotel building has seen its best days, it's a pity that one a nice looking building has left to deteriorate... The location is nice if you look for quiet beach and restful nights, although you need to take a 10 min walk to the village to reach the dinner restaurants. However, for us, this was an ideal place: the beautiful and peaceful stone private beach was just behind the hotel - perfectly convenient. The service at the hotel was friendly and flexible, we got to keep our room hours after check-out to shower and change. Would recommend to those, who are looking for easy, restful beach holiday for few days