The Hotel Palmarena Plaza is a hotel.
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Baseada em 13 avaliações
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Bem simples mas limpo.
Estive hospedado no hotel Palmarena em Julho de 2014 por conta de uma participação no Festival de Cinema Cine al Mar em Santa Marta. O hotel não fica exatamente em Santa Marta, mas numa localidade adjacente chamada Rodadero. Para se deslocar até Snata Marta é necessário pegar um taxi, e o trajeto custa 10mil pesos colombianos, no máximo 12 mil. No período em que estive lá isso era equivalente à U$5.00 a U$6.00, no câmbio praticado por eles. O hotél é bastante simples, e na verdade é mais uma pousada do que um hotel. Tem piscina e a estrutura de restaurantes, saguão, etc é aberta ou com vista para um jardim central onde se localiza esta piscina. O saguão e as escadarias do hotel são bem bonitos, uma mistura entre moderno e colonial. Os funcionários foram sempre muito solicitos e simpáticos, como todas as pessoas que tive a portunidade de conhecer na Colômbia. Uma das poucas vezes que cruzei com alguma pessoa visivelmente mau humorada e de má vontade foi com a pessoa que me pareceu ser a dona (ou gerente) do hotel. As camas são extremamente duras. Existe Wi-fi disponível em todo o hotel, mas no meu quarto, pelo menos, o sinal era bastante intermitente. A localização do Hotel não pode ser considerada uma das melhores na região de Santa Marta. Fica em uma região feia e frequentemente suja. Existe uma pequena praia de pescadores a um quarteirão de distância mais ou menos. Esta praia tem um trapiche e uma vista bonita. Existe um centro comercial novo a seis quadras de disitância, este sim, muito bonito e limpo. Em termos de valor, comparando com outras localidades onde já estive, o hotel é relativamente caro, mas para o padrão da região é um dos mais em conta. Não recomendaria o hotel por conta da localização, sugiro opções em Santa Marta mais próximas ao centro histórico ou, para quem quer lugares realmente luxuosos, um dos vários resorts existentes na região.
Worst experience ever!!!!!
This hotel has 3.5 stars, which I assumed was okay for my family given that we would be spending very little time at the hotel beside from the times where we were sleeping, eating or enjoying the pool. Our experience overall was awful: - Almost all the hotel staff was extremely rude, especially a blonde lady which other employees referred to as being one of the managers. On our third day, we woke up to no running water which lasted for approximately 12-16 hours, very early that morning my mother woke up and noticed there was no water therefore she went down to the reception where she was told that there was a plumbing issue and that it would be resolved as soon as possible which she understood and only requested a bucket of water, from the small reserve they had, so we could use it to flush the toilet and wash our hands. As the hours went by without receiving the water ,we decided to ask for it again even if we had to carry it to the room ourselves, to which they barely responded and just told us to go back to the room and they would bring it up, almost 12 hours later of our 6am request there was still no running water and no bucket of water, that's when we decided to complain and ask for a complete refund given the unsanitary conditions and the rude staff, then and only then we got the water we had waiting for since the morning. -The room was in terrible conditions, the paint from the walls was peeling off, the light switches were in very bad condition, the bathroom sink was detached almost completely from the wall and seemed that it could fall at any minute, the shower was extremely dirty and dark, the tv did not work well, and had many other disgusting aspects to it. - The restaurant was supposed to offer a la carte menu for each one of our meals except for breakfast. However, they served us whatever they had prepared for the day. The server in charge of breakfast and lunch was very nice, but the guy that had the night shift was the worse, he demanded for us to sit wherever he pleased which was by the kitchen door where you could hear everything that was going on. Also, he had the tv on at a very high volume and sat right behind us and would laugh loudly as we had our dinner.
Excellent service and location!!!
I had the opportunity to stay at the Hotel Palmarena, and I had a pleasant time. I loved the pool and bar area, it has a lot of palm trees and it is very relaxing. I was skeptical because of the reviews, but I am glad I stayed here, The hotel is under a new management, the service was great.
Depressing Hotel in Rodadero
This hotel is located in Rodadero, not in Santa Marta. If you are a tourist, you should stay in Santa Marta, not here. And not in this depressing hotel. The hotel is quite big, it hosts wedding and events. The breakfast room for instance is huge, with old furniture and quite depressing. The breakfast menu is varied (eggs, fruits etc) but quality is poor. The rooms are very basic, you will feel like in a barrack with no hot water. Considering the quality of the rooms and location and no hot water, the hotel is definitely overpriced. They will try to charge you even for the shampoo that in all the rest of the world hotels provide as complimentary. There's nothing to do/see in Rodadero, we ended up here by mistake as we were misled by the address which led us think it was located in Santa Marta.
Avoid at any cost
Booked there through Booking.com. When we arrived they did not had our reservation (they said that they do not use Booking.com). We managed to get 4 rooms which were simply terrible. Very dirty, rooms are built in the '70s and never renewed. Breakfast is disgusting with little choice other than not to eat: we were offere 2 eggs, 1 piece of bread, coffe with milk and one portion of jam. At the check-out we discovered that we had to pay for the soap used. An by the way, it is not cheap for Colombian standard. Do not go there even if you do not have an alternative. Sleep under the stars as it is better value for money. Please not that this review is not made by a romantic couple with children but by a bunch of friend who travelled on the road in India, Pakistan, Vietnam, South America etc.