Avaliação dos hóspedes
Pontuação dos viajantes
Perfil dos viajantes
Viagem a sós
Viagem com amigos
Resumo das pontuações
Qualidade do sono
Lindo e Acolhedor
Avaliou em 28 de Abril de 2017
O hotel fica no centro histórico a 4 quadras da praça da Independência. É lindo. Um casarão de 200 anos todo reformado, espaçoso, bem decorado nos detalhes. Por duas noites recebi doces de boas-vindas. Esqueci meu adaptador de tomada(lá serve o tipo americano) e eles me emprestaram um por 3 noites, na confiança, sem burocracia alguma. Não troquei dinheiro e precisei de taxi, prontamente colocaram na conta do hotel.
Comida muito boa.
O único ponto de melhoria é a ducha, que poderia ser mais forte.
Não tive tempo para experimentar a massagem, mas uma colega elogiou.
Voltaria a me hospedar e recomendo.
Avaliou em 17 de Abril de 2016
Hotel completo, com muito conforto pra viagens de negócios ou de lazer. Fica no centro antigo de Queretaro, uma região bem pitoresca. O quarto (bem grande) tem tudo que é necessário pra uma viagem de negócios (Wi-Fi, tábua de passar roupa, secador, rádio de relógio, etc). Café da manhã muito bom e funcionários bem atenciosos.
Posh stay in Queretaro
Avaliou em 20 de Agosto de 2021
If you want to stay posh in the center, you can't find a better option.
Beautifully appointed rooms, everything is spotlessly clean, with comfortable beds and quality linens, soft towels, and an inviting pool (which we were too busy to use, but still). A/C was quiet and worked perfectly. Water pressure great. No complaints.
The staff was gracious in fulfilling every request. Not sure who the rude security person at the door mentioned in other reviews was; we stayed for 4 nights and came in at all hours -doorman was always super nice.
The price for the whole thing was very reasonable -about $85 per night plus tax. Cheap, even, for this kind of establishment. Maybe it's the lack of tourists during COVID? Because I don't think this is typical.
My one little quibble is with the restaurant. The breakfast could have been a lot better. Ours was included but we chose to eat elsewhere after the first day.
That, and the mosquitoes. As soon as would I start to doze off, I'd hear buzzing in my ear. No mosquito nets provided. I did come prepared with my own, not thinking I'd need it in a 5 star hotel, but it was rainy season, so just in case. Go figure! I wound up needing it. I managed to get creative and rig it up for the second night, and everything was fine after that.
Terrible experience - security guard out of control
Avaliou em 20 de Março de 2021
My bf and I decided to take lunch at the restaurant, the meal was very good an the staff was nice. He paid our bill and came back later for some massages at the spa. Initially the price was around 700, but at the moment of payment terrible surprise, we have a bill for 1700 both. When we asked, the girl didn’t answer anything! We just decided to leave while we were relaxed after our massage. When leaving, the security guard that seems be the owner of the place (I agree with other guests below that have had the same experience) asks us for 500 more because we used the pool while we eating at their restaurant. We refused to pay because in the two times we payed for our bills, nobody says something about paying. Anyway, we feel cheated and threatened by the security guard who wanted to call the police!!!! Anyway, it’s a shame because the place is nice, it’s just people that see you are tourist and want to take advantage of you! Reminder : more than 4000 spend and treated at the end like a criminal !
Beware of the RUDE, angry guard at the entrance
Avaliou em 12 de Outubro de 2020
Had a terrible experience at this hotel. As soon as I walked in, I was treated like a criminal by the guard at the entrance. I told him I was checking in as he was trying to get me to leave. After checking in, my girl was trying to come in to the hotel with me and I was inviting 3 other girls to their restaurant. He wouldn't let anybody come in to the restaurant like a vicious dog! The girls were frightened and decided to leave. My girl and I caught up to them and we went somewhere else. When my girl and I got back, the guard kept telling me that I couldn't go inside the hotel! I had just paid $3500 pesos for my Master Suite, and now this guard in my face telling me that I cannot come in. My girl was scared again to the point of tears and didn't want to stay at this hotel. The guard works the entire night shift from 9 pm to 7 am and acts like he owns the entire place. DO NOT STAY HERE. He will ruin your stay like he did mine. Even after the front desk confirmed that I had paid for my room, he continued arguing and the front desk did NOTHING about it.