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Overlooking Camelback Mountain, the recently renovated Embassy Suites by Hilton Scottsdale Resort is minutes from championship golf courses, spa facilities, dining, art galleries and MLB Spring Training.. ((* Sorry, this information is not available in the selected language and is shown in EN).
Mais sobre o hotelOverlooking Camelback Mountain, the recently renovated Embassy Suites by Hilton Scottsdale Resort is minutes from championship golf courses, spa facilities, dining, art galleries and MLB Spring Training.. ((* Sorry, this information is not available in the selected language and is shown in EN).
Valores referentes as taxas administrativas estão incluídas no momento da finalização da compra, no site do Hurb.Impostos locais, taxas de serviços e resort fees podem não estar inclusas e devem ser pagas diretamente ao hotel.
Viajante, aqui o cancelamento é GRATUITO!*
Isso mesmo: se acontecer algum imprevisto, você tem a facilidade de cancelar até duas semanas após a sua compra, sem qualquer multa ou cobrança extra.
*O cancelamento grátis é válido até 14 dias após a compra (com exceção do dia do check-in ou check-in em semanas de feriados). Após este prazo, será aplicada uma multa de 20%.
*Para semanas de feriados será cobrada multa de 50%.
*No dia do check-in ou posterior ao mesmo será cobrada multa de 100%.
*Se você optar pelos créditos para utilizar em futuras viagens, poderá efetuar o cancelamento gratuito (com exceção do dia do check-in e semanas de feriados) até a véspera do check-in - sem qualquer cobrança de multa.
Avaliação TripAdvisor
Baseada em 984 avaliações
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Poor Experience
We drove to Scottsdale from California to get away and enjoy the fact that businesses were opening up and we wanted out of the house. We stayed at the Embassy Suites which put is pretty much down the street from Old Town Scottsdale so it is in a great location. The hotel is definitely converted from something else at one point but the rooms were updated and nice. The check in was great, the staff were friendly and very helpful getting us and our luggage to our room. The problems started after we checked in. The bath tub was very dirty so my wife called and the cleaning staff took care of it promptly. We decided that we would enjoy the hot day out by the pool to cool down when we noticed that we didn't have any bath towels. We called and the house keeping staff took care of it immediately. My wife went out to the lobby to get some more bottled water for the mini fridge and when she returned, she could not get back into the room. She walked back down there to let staff know that our keys were not working. They sent a repair person out who finally discovered that the batteries in the card reader on the door were dead and thus replaced them. In the morning, there was about a two inch cockroach on our floor in front of the mini fridge which I picked up with tissue and flushed him down the camode. The next morning, there were ants all over our bathroom floor and my wife and I smashed and cleaned up. I get that people are just getting opened and finding their new normal with the policies it takes to open. But, with the exception of the cockroach and ants, this stuff all happened in the first hour and a half of being checked in. I think they can do better for their guests!
Get it together.. not very happy
I understand with Covid 19 resorts have had to make accommodations, however that should not mean lie and overbook. A friend was celebrating her 50th bd so luckily the resort was open and not closed like many others. My girl and I booked a suite a week prior to Saturday and arrived at 1pm. Even though check in is at 3pm she was told the room would be ready by 1pm. Of course it was not ready and the young lady said it should be ready by 3pm. Well it was not ready at 3pm. As all of our friends got their rooms and were relaxing by the pool my girl and I were sitting in street clothes wondering when would our room by ready. By 4pm we went back to the desk and got told they would go clean room 143. Girl at desk even got housecleaning on the walkie-talkie. Yes I understand they have not been open for 2 months, but once they knew they could book rooms you would think management would have brought back enough employees to help out on a holiday weekend. We saw someone go to room 143 and quickly leave. We then went back to the front desk only to told that room did not have air and that they were over booked so they had no room for us. The manager, Tim, was NOT helpful at all. We were not the only people that had no rooms. He tried to say that since their resort was one of the only ones opened it filled up fast. Ah do not double book rooms dummy. He said he would pay for an uber for us to go home since we had been drinking but that was all. Luckily my friend who had a room asked her sons to stay at their grandmother's house so we could have a room. Ironically I did finally get a text at 6:46pm and this is what is said " Good afternoon, can you please stop by the front desk and ask for Tim. We have experienced an unforeseen issue at the hotel for tonight's reservation. Seriously we arrived at 1pm and I finally get a text over 5 hrs later. Did they not realize they had overbooked the hotel and they could have told us when we tried to check in and not lie to us telling us they were getting us a room. Tim did tell my friend that he would send her a coupon for a free room but I guess only time will tell if she gets that coupon. Tim was condescending when speaking to us and really did not offer any help. Breakfast was also not made to order. There were brown bags in the lobby with an apple, muffin, and granola bar. No coffee maker in the office and the free HH was only a short time. Normally Embassy Suites by Hilton go above and beyond for their guests As an Arizonian I will make sure I never go back to this resort, recommend this resort, or have friends stay at the embassy suites in Scottsdale. There are so many others that would not overbook on a Holiday weekend.
HORRIBLE!DO NOT STAY HERE!!
I was a very loyal member of the Hilton Honors Program. When I travel I stay in a Hilton Property. They have lost a customer forever once I use up my 150,000 points that I have with them!The rooms are old.The carpet was dirty.I did not even want to take a shower.On top of that I get back to my room the next day,and the room is still dirty!I was not told at Check-in that the rooms are no longer being cleaned when a guest is staying there.Are you kidding me?In that case the rooms should be $50 a night,and not over $100 a night.This truly horrible customer service. If I had known this I would NEVER have stayed in this hell hole.On top of that there are flies in the room.Run away FAST!!Do not book this hotel.It is not worth it!!
Do not stay here!
We arrived today and checked in for a girls' weekend. We booked a suite and when we arrived at our second-floor suite, we discovered two cockroaches in the bathroom. When we went to the front desk to inform them and request another room, the lady told us that since the rooms hadn't been used in a bit due to COVID19, the roaches were coming out. She said she couldn't guarantee another room wouldn't have the same problem. We asked for our room to be cleaned and she said she would send someone up right away. She also said they would spray for bugs. We left to run some errands and returned to the room over an hour later. It was clear that no one had been by to clean our room and we discovered more roaches. I get that things have been slow for the hotels but if they know people are checking into a room, wouldn't they at least check to make sure the room was clean before the guests arrive? One of the roaches was stuck to the inside of the toilet bowl, below the water line, clearly visible. Multiple flushes wouldn't flush it down. I am not a complainer when it comes to hotel rooms. I'm pretty lenient. But I draw a line on cockroaches, especially since it was obvious the room hadn't been cleaned recently. We had to switch hotels after that.
Run, Don't Walk Away
Preference: We have stayed at Embassy Suites from Puerto Rico to New York, Seattle to Orange County. Hands down, this was our worst stay. Upon entry to the lobby at 11 pm after a long day, the fragrance was so strong it gave my wife a migraine. We asked them to shut it off, the counter person did not say a word. She did not tell us about breakfast, cleaning, how to get fresh towels, nothing. We got to our room and found the bed dirty with long hair all over it. Asked for and received a different room. in the main lobby NO employees wore masks. The service staff wore them around their necks (like that will do any good). I went one morning to get the grab and go breakfast and the Catering Manager was staffing the front desk. He was not wearing a mask, and kept approaching me to talk. I kept backing up. If not for Covid-19, it would have been comical. Our last night our room was well over 80 degrees. Called the front desk, the engineer came to our room (no mask) entered and then very nicely helped us get another room. They were saving money and did not have the 'chiller' on for the building we were in. Hilton says on their website they are Covid concerned, they will protect guests. I found this to be, well, a dump. They are not concerned about guests, and their building is substandard. Hilton should take away this franchisee's rights to the ES name.