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Avaliou em 29 de Setembro de 2021
Dont know where to start! The location is abysmal, in the middle if an industrial estate with no other amenities around it, massive tankers right outside and huge lorries towing and frowing all day and night. Whilst we were there the dumpit site 2 blocks down the road (visible from our room) was set a fire, puthering smoke and 30ft high flames soaring above the rooftops, hense fire engines and police cars up and down the street. The road was cordoned off and we had to walk down the road to meet our taxi to take us out into to the centre. I approached the hotel Manager(bar manager perhaps not sure) to ask if we were safe as I was with my 7 year old grand daughter and daughter. He found it amusing and showed no concern as if it was normal, I understand it's a regular occurrence apoarently with youths setting the site a light. The hotel itself was poor, shabby. Our first room was full of flies and wreaked of smoke. We asked to move and was told the hotel has a problem with flies?. We was given a different room which was slightly better and probably deluxe to the standard of other rooms. No towels?? What 'Hotel' does not supply towels. The coffee cups were sticky obviously just rinsed out not washed and the bedsheet on the single bed was stained. Overall at £160 per night with no breakfast I am apauled. Dont stay here! It is not a Hotel it's a s**t hole and I am no hotel inspector.
Avaliou em 21 de Setembro de 2021
Firstly, upon arrival on the 18th September, half of the party arrived and we’re shown to their room. The room they were given was dirty, stained and had a rancid smell lingering, which we have photographic evidence of. After complaining about this room, they moved them to another room. When the rest of the party arrived, the woman on reception was extremely disorganised and ignored us because sheets dealing with another issue in the hotel although she has already spoken to us. On top of that, 2 hours after check in, the room still wasn’t ready so had to be taken to the other room that the rest of the party was in. Therefore, there was 6 of us in a 3 bed room trying to get ready to go into the city centre. Overall, the cleanliness and hygiene of the room was appalling that not one of us used the shower as it was so disgusting. The smell of sewage throughout the room was potent and towels were mix and match and very small. Do not be fooled by the images provided as the are so far from what we actually got which is false advertising. The view is also a dumping dock which explains why the windows in the images are whitened out.
We went out into the centre and when we got back to the room, we found a bag in the second room that we eventually got a key for earlier that day after not being ready. So immediately we went down to reception to be greeted but by a man smoking weed in the reception with windows and doors shut. When we asked about why someone else’s belongings had been put in our room, he told us to just leave the bag outside the room door. When we questioned this as it’s someone’s belongings he told us that it wasn’t his problem. He then proceeded to tell us that he doesn’t even work at that hotel he’s just being paid £100 to sit on the desk.
So we went back up to the room, and place the place the bag outside the door. We ensured that the latch was put on and a bedside table pushed against the door because we felt uncomfortable Unsafe. We were worried and on edge as we knew someone else has a key to our room as a result of the bag being found in our room. As a group of 20 year old girls who have never been to Liverpool we did not feel safe at any point of our stay and could of been put in serious danger by the lack of safety and care. At 5am the other guest that had been shown to that room and left a rucksack, was aggressively turning the key into the door to try and enter the room. Due to the latch being on the guest couldn’t get in so resulted in banging on the door in the early hours of the morning. Eventually, the guest left and we didn’t want to open the door as we were scared and not comfortable with doing so. The guest came back at 7:30am and started banging down the door. Due to this issue throughout the night we all had an awful night sleep and didn’t feel safe.
As we were leaving, we tried to unlock the door the key wouldn’t work which resulted in us being locked in the room. The other half of the party went looking for staff for half an hour and couldn’t find anyone. There was NO staff anywhere in the hotel at 9:30am when checkout is at 10am. The group of us trying to find staff to get the other half out the room we then locked out the hotel. The number provided to call if you cannot get in reaches the phone placed in reception where no one was. Luckily, a group of boys knew the code to could let them in. The group of us locked in the room had to throw the key out the window to the other half of the group could come and unlock the door from the outside. This would be a serious fire hazard. The keys were then left in the post pox as there was no staff whatsoever.
The overall management of this hotel is horrific and the lack of staff is obserd. The hotel is not a safe place to stay as they are giving guests keys to the same room and there is no staff on site in case something was the happen. The rooms are disgusting and had an extreme lack of uncleanliness.
Lovely wee Gem
Avaliou em 12 de Setembro de 2021
I arrived here with my son to stay for a couple of days and flu d the staff very very helpful with everything .
The room was lovely and the shower was a very strong jet of water and heat was great. We were just about 15 mins away from the city centre with a clear run on the road with minimal traffic , so excellent on that part.
For sure I will return and use this place again
Regent Maritime Hotel one night experience
Avaliou em 8 de Agosto de 2021
You can choose to rest in this Hotel is if and only if you do not have any other options.
Very poor service almost no service and very noisey.The worst night , my plan was to stay three night but even i canot stay one night.
Avaliou em 5 de Agosto de 2020
Stunning room all i need fantastic decor lovely staff had great time i wish could have another night but got go back blackpool definitely recommend visiting Fleet Wood dont get hop on of bus everywhere walkable