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Channel view hotel, Shanklin
Avaliou em 16 de Outubro de 2021
After being let down by a neighbouring hotel, we found ourselves without a place to stay for a 4 day break on the isle of wight, by chance we asked at the channel view hotel if they could help,
thier response was short of amazing, even though I was freaking out, they sorted out an amazing, clean, comfortable, well maintained room, with sea view, we did have to move rooms halfway through our stay, but the staff made this effortless & the second room was just as nice, they also gave us a great price, which I was only too happy to pay, the food was nice & even though the waiting staff were understaffed, they maintained a level of excellence, I can't praise all the staff enough, the hotel itself is in a great location & is very clean with a fantastic atmosphere, if we visit the isle of wight again, we will definitely stay here again, try it, I promise you, if your thinking of going, try & book in this hotel, you won't be disappointed.
Avaliou em 15 de Outubro de 2021
Firstly, the restaurant staff were absolutely brilliant, especially Sarah, our waitress, who looked after us admirably. The food was of a good quality and no complaints there at all.
However the housekeeping is something to be desired !!!
Had a 4 night stay here. The first full day here (ie after 1 night) the room had NOT been cleaned at all, no-one had been in. Mentioned it to reception but was not too bothered. The next day the beds had been made but that was about it. No toilet rolls, no milk (or biscuits) and no clean towels etc. Again visited reception for toilet rolls and milk. Was handed a toilet roll and when I asked for another was asked if I had a problem !!!!!
The next 2 days were not much better. The room was never hoovered, the towels were never exchanged (even though they were left in a heap on the floor indicating such), the sink was never cleaned etc etc etc. I could go on.
Female bar staff were surly and argumentative (not Ryan I hasten to add, he was great).
The hotel is run down a bit, I suppose, but having holidayed on the Isle of Wight for a number of years, I think most are. This is no different really.
In short, the hotel was fine, the food was fine, most of the staff were excellent and friendly, the housekeeping was abysmal and some of the bar staff surly.
Shanklin is a beautiful place, Perfect hotel
Avaliou em 10 de Outubro de 2021
My stay at Channel View was excellent, all staff were very welcoming and helpful. The hotel was clean and the food was good, lots of choice. I would highly recommend this hotel to anyone visiting Shanklin 😊
Dim View Hotel would be more apt
Avaliou em 21 de Setembro de 2021
We spent the weekend there just gone (17/9/21 -19/9/21). We had specifically asked for a sea view and had confirmation that we would get this via email. Upon arrival - I was disappointed to say the least. The exterior of the building looked tired and out of date. I guess it set the tone for things to come.
There were no marked parking bays, and what few spaces they did have - were all occupied using more space than really needed for each vehicle. Unsurprisingly, there were no available spots in the car park. We squeezed our car onto the road outside temporarily whilst we went to check in.
We were greeted by a perfectly pleasant receptionist and completed our forms for arrival and were handed our room key. We went to look at the room before unpacking and just as well we did.
The carpets throughout are old and in need of a good wash. To be honest - they really need to be replaced. To say it looked like something that your Grandma might have prepared for you back in the seventies is making it sound appealing. Trust me it was not. The room was pokey and looked out on to a wall and a rusty rooftop with another crumbling wall in front of that with weeds growing out of it. There was a rubble filled/pot hole riddled "road" running along the front of that.
The room also had a distinctly musty smell about it. So much for a Channel View! Banal View might have been the better moniker. The bathroom - don't even ask me to summarize that place. Ridiculous and old fashioned.
We went back and asked them if we could change our room. Whilst one lady told us she would see, the other (an elderly lady) simply stated, "Well I suppose you paid for a Basic Room rate". Seriously? We hadn't realized there'd be variable levels of cr*p! We did get moved and had a partial sea view. It was better, but to be honest - this place really need a massive update.
The food in the restaurant - we stopped for dinner as it was included in the price and had 2 x breakfasts there). Don't bother unless you enjoy deep fried everything. Triple cooked chips is a thing. Triple cooked bacon, sausage, eggs, fried bread etc. is definitely not. We don't recommend it. We thought we'd play it safe having the roast beef for supper in the evening. If only they had provided a hacksaw - we might have been able to cut the beef up and board the windows with it. The "vegetables" were boiled to grey.
Honestly - if you want something memorable for all the wrong reasons - go ahead and book it. If not - AVOID THIS LIKE THE PLAGUE. (Which it might be advisable to get tested for after a stay here).
Avaliou em 18 de Setembro de 2021
We had been booked into the sister hotel, The Brunswick, but got turfed out after unpacking due to a member of staff being pinged. No breakfast on our first morning or use of pool and dinner reservation cancelled at Brunswick, all rather irksome. However, the Channel View welcomed us and we were able to fully unpack, again. The staff were fantastic, always helpful, efficient and kind.
The hotel is a short walk from the beach but a fair walk to town where we had booked restaurants for the evenings. Pool is lovely.
They were clearly short staffed and it didnt seem any one from the Brunswick came to help.
It’s a good base in Shanklin if you want a nice sea view, are able to walk fair distances and hear the sea as you drift off to sleep.