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This hotel should be closed until major refurbishment takes place!
Avaliou em 10 de Outubro de 2021
As someone who has stayed in hundreds of hotels worldwide I can honestly say this is by far the most disappointing. A 4* it is not! The entire hotel is tired, including the staff.
Cracked paintwork, ripped upholstery and a mediocre menu that has few vegetarian options and zero catering for vegans.
The bar area has the look and feel of an airport Wetherspoons, complete with gambling machines, except its full of golfers. It was particularly enjoyable to listen to the staff discussing how poorly managed the hotel is, and that over a busy weekend there was not a single manager on duty. One described it as the worst place they have ever worked. The supplement I had paid for dinner did not include a drink (even non alcoholic) so the full amount paid could not be used unless I wanted to eat 2 dinners.
If the staff’s review wasn’t bad enough I overheard a member of the golf committee discussing how awful the hotel was and how problematic it was to bring golfers here due to to the dirty rooms and staff shortages. They are currently looking for another club.
My executive double room had nothing executive about it. The ‘double’ was two singles pushed together but not secured, there was no water to drink and whilst there was instant coffee and paper cups, no stirrers were provided. When I asked a housekeeper she said they don’t provide them and there may be some in reception.
My husband had paid for a bottle of wine to be placed in my room on arrival however it never appeared, when I asked for a refund I was told I would have to find the front of house manager, who despite 4 visits to reception, was never available. Eventually the receptionist reluctantly processed it.
The pool area is tired with broken tiles, the hot tub is not in use. No towels available at the pool and you are told to ask the receptionist who seems reluctant to provide any.
The breakfast selection is boring with limited choices. No vegetarian options such as sausages, the pastries are hard and dry, no fruit and when I was there, no juice. Again, only instant coffee or make your own tea available. Tables are not cleared or wiped after guests leave and the ‘white’ leather chairs have not been washed for a very long time. Even the bottles of anti bac gel on the tables are filthy and your chances are probably better if you avoid using them.
Do not be fooled by the generous description or photos and certainly don’t consider if you are looking for a relaxing spa break!
All in all this hotel is not worth the nearly £400 it cost to stay for 2 nights and I will never return as a guest. Looking at the other reviews (which sadly I didn’t before arriving as this was booked as a ‘treat’ by my husband, I don’t expect the management will be addressing any of these issues.
Avaliou em 8 de Outubro de 2021
The hotel its self is very dated, we had a issue with the people next door to us being loud. But rachel on reception sorted everything for us and made sure we had everything we needed to ensure we had a lovely stay. The breakfast was cold however but Overall would be happy to stay again
50th wedding anniversary
Avaliou em 8 de Outubro de 2021
We had our 50thwedding anniversary at the Meon Valley last weekend and had a wonderful time thanks to Elizabeth and her team. Most of our guests stayed at the hotel many of them for 2 nights covering standard double, family and suites. Absolutely no complaints re the accommodation and the breakfast was fine. No problems with check in/check out and the receptionists were extremely helpful.
Summer holidays Breakaway from it all
Avaliou em 7 de Outubro de 2021
Summer holidays and very busy in the hotel
Staff were fabulous in every aspect of our stay. Breakfast was a good price and we paid at reception as we didn’t have it in our room rate and we were glad we did - the choice catered for everyone and eat as much as you can buffet style. We had dinner a couple of nights in the bar and because it was so busy in the hotel we did have to wait some time for our meals but we had been told at the time of ordering this would be the case. Again, glad we did wait as the fish and chips was tasty and not dripping in fat like some restaurants dish up, we both really enjoyed it and also the apple crumble pudding was delicious. There was no room servicing by housekeepers due to covid but as we stayed a week, reception did say if we needed extra towels, tea, sheets etc they would provide. We found morning reception staff to be quite rude and unhelpful when we asked for new bedding sheets, instantly jumped at us housekeeping aren’t servicing rooms. I explained happy to do myself and told bedding would be left outside room but this never happened. When I then came down the next evening to reception as by then we needed clean towels and more toilet roll, I was quite abrupt before I started due to being let down on the bedding but once I’d explained my dilemma to the lovely helpful lady on reception that afternoon, think her name was Charlotte, she made sure I received all the items I had asked for there and then and apologised for it not happening the day before. Also the staff at the pool were very helpful and pleasant when we used the gym pool and sauna. Had a very nice holiday at this hotel and the location is great for a peaceful getaway - even though it was the height of the school holidays we still had fun and great time.
Avaliou em 6 de Outubro de 2021
Lovely weekend getaway last weekend. Price was a bargain and room upgraded for us when mentioned it was my partners birthday, so thank you to the ladies on reception Friday afternoon, Julie and Charlotte, who also made sure we had a room on the ground floor when I requested this and also for organising new bedding for us when I accidentally spilt my coffee all over the duvet. The restaurant we had dinner the first evening and were very impressed with the service and meal. Our room was very nice and had a brilliant view of the golf course. Would definitely return again and spend a little longer next time.